“10/09/24 UPDATE: The owner of Mercer's Dairy reached out to me shortly after I posted my review below and requested more information about the ice cream that I purchased, so I contacted her and provided the information she requested. She was very pleasant and apologized if that ice cream didn't meet their high standards for quality. She then graciously offered to refund my purchase price, and I accepted. Based on how this experience ended up, I've updated the review rating, and will try their ice cream again in the future. My sincere thanks and kudos to Ruthie for standing behind the quality of her ice cream products. That's something you don't experience very often these days.
10/07/24: I'd read all the great reviews, and heard that Mercer's ice cream is the stuff that legends are made of, so we decided to stop and buy some ice cream there on our way home on a recent Sunday. We bought a half-gallon of Adirondack Brownie ice cream, and we even bought some dry ice there just to be sure the ice cream didn't melt on the way home. The ice cream was still frozen when we got home, and it went right into our freezer and stayed there until we took it out that evening. Sadly, what's in this half-gallon carton is anything but rich ice cream. It's very grainy, and looks and tastes like it has ice crystals or freezer burn. It has the taste and consistency of ice milk, definitely not like any ice cream we've ever had. That's very disappointing considering we paid a premium price and expected a premium product. The expiration date is in 2026, so I guess that's not the problem. Maybe we just got some bad product. We'll just stick with Perry's or Breyers ice cream because we know what to expect from those two brands.“
“10/09/24 UPDATE: The owner of Mercer's Dairy reached out to me shortly after I posted my review below and requested more information about the ice cream that I purchased, so I contacted her and provided the information she requested. She was very pleasant and apologized if that ice cream didn't meet their high standards for quality. She then graciously offered to refund my purchase price, and I accepted. Based on how this experience ended up, I've updated the review rating, and will try their ice cream again in the future. My sincere thanks and kudos to Ruthie for standing behind the quality of her ice cream products. That's something you don't experience very often these days.
10/07/24: I'd read all the great reviews, and heard that Mercer's ice cream is the stuff that legends are made of, so we decided to stop and buy some ice cream there on our way home on a recent Sunday. We bought a half-gallon of Adirondack Brownie ice cream, and we even bought some dry ice there just to be sure the ice cream didn't melt on the way home. The ice cream was still frozen when we got home, and it went right into our freezer and stayed there until we took it out that evening. Sadly, what's in this half-gallon carton is anything but rich ice cream. It's very grainy, and looks and tastes like it has ice crystals or freezer burn. It has the taste and consistency of ice milk, definitely not like any ice cream we've ever had. That's very disappointing considering we paid a premium price and expected a premium product. The expiration date is in 2026, so I guess that's not the problem. Maybe we just got some bad product. We'll just stick with Perry's or Breyers ice cream because we know what to expect from those two brands.“