“I never thought I'd be writing a review for a Dunkin Donuts, much less a "Yay! I'm a fan" review. But the Great Neck Dunkin Donuts impressed me greatly today and I figured I should share my experiences. Being across from the train station, I'm sure this location gets a lot of customers like me who run and and need to run right out to catch a train. Today, I really put them to the test. I had a 10:50 AM train to catch. I ran into the store at 10:45. Happily there was no line. I asked if they could make me a chicken salad sandwich on a croissant in time for me to catch the train. I guess they hear this all the time, as she didn't skip a beat and gave my order to the man in back. Short story shorter, by 10:47 I had paid and had my sandwich in my hand. Of course, when I got to the platform at 10:48, I heard an announcement saying the train was delayed 9 minutes. Thanks as always, LIRR. Having a fast food restaurant across from a train station brings on extra responsibilities. Not only do you have to have food that's hot and fresh, it needs to be super fast. This is something this Dunkin Donuts excels at. I've been here when there have been long lines and yet the lines always move super fast (if there's a hold up it's usually the fault of a customer...I would suggest studying the first at and being prepared if you don't want to get nasty looks from people behind you trying to catch a train). It's a bit difficult to give them a star rating. At this location, I'd easily give their service 5 stars based on all the times I've been there. Granted, they are still Dunkin Donuts, which means from a taste perspective their Coffee gets 5 stars, their pastries get 4 stars, their flavored Coffee gets 3 stars, and their sandwiches get 2-3 stars. So I'll average it all out and give them 4 stars. If you need a quick bite on your way to the City, or a good old fashioned coffee where you don't need to know Italian to order, I highly recommend this place.“
“Customer service was great, it's a small shop but very friendly. They didn't have what I was looking for on the shelves, it was very limited but as far as coffee is concerned that would be made to order and they did have bottled drinks available. But they didn't have a lot on the shelves by way of donuts or other pastries.“