Cupcakes near Hauppauge, NY

“I custom ordered a beautiful cake for my MIL’s 70th surprise party. It was stunning and tasted amazing! Everyone loved it. There wasn’t a piece left!“

“I love this place. Cheesecake on a stick. Who would have thought! And it's delicious! As is everything else I've tasted. I was there 2 days ago, and was helped by a Tesse... I remember because my family calls me that. Very helpful, and and her recommendations were spot on. Cupcakes ate oerfect.. loaded brownies are fabulous. Cheesecake just is luscious. I recommend highly going there. It's a little bit of heaven in North Babylon.“

“It’s always busy for a reason. Pastries, Breads, cakes, desserts, cookies… etc I can go on everything there is amazing including the service. Friendly, helpful and grab a jelly donut and coffee and sit and enjoy yourself. My fave bakery in Suffolk co.“

“I wanted to update my review after hearing directly from the owner. I appreciate him taking the time to personally reach out, review what happened, and acknowledge my concerns. It means a lot when a business owner takes customer feedback seriously and is willing to have a genuine conversation.

We chose Rolling Pin Bakery because our wedding package included this bakery as an option, and after our tasting, we preferred their cake over the other choice. I want to emphasize that the cake itself was wonderful—it looked beautiful, tasted great, and was delivered on time. The decorators did an excellent job, and we were happy with the final product.

My original concerns were not about the cake, but about the communication experience leading up to our wedding. As the wedding got closer, we reached out to confirm that everything was set. Having reassurance and confidence in those final details is incredibly important when planning such a meaningful day.

On the morning of our wedding, after not receiving a response to our check-in email & call a few days prior, we called because we wanted to make sure everything was on track. During that conversation, we learned there had been an issue with our paperwork. Thankfully, the bakery did have our cake scheduled and everything came together, but hearing that information during such an important and emotional time created unnecessary stress. We were at the point of discussing whether we needed a backup plan, which is not something any couple wants to be thinking about the morning of their wedding.

Thankfully, everything ultimately worked out. We are truly grateful for the work that went into creating such a special part of our wedding day.

After speaking with the owner, I appreciate his acknowledgment that the communication could have been handled differently and that a simple reassurance would have made a significant difference. I believe feedback is valuable when it helps businesses improve, and I appreciate that he was willing to listen and take the time to understand my perspective.

I am updating this review from 2 stars to 4 stars because of the way the owner handled my concerns after the fact. His willingness to personally reach out, acknowledge where things could have been better, and have a respectful conversation reflects the kind of customer care I hope businesses strive for. While my original concerns remain valid, I also believe businesses should be recognized when they take accountability and make an effort to improve.

Overall, we enjoyed our cake and appreciate Rolling Pin Bakery being part of our special day. My hope is that future couples have both the beautiful final product we received and the communication and reassurance that make the entire experience as stress-free and enjoyable as it should be.“

“The rainbow cake is delicious“

“Some of their food is not the same and I noticed that it’s on certain days when they have the younger ones working in the kitchen. They need to have quality control when the more experienced cooks are not working..“

“I have stalked BBB on Facebook forever… I saw that they were hosting a popup at a craft fair in town, and although I had planned to lounge on the couch all day and not leave my house, I put on a bra and went to give them a try and IT WAS 100% WORTH THE BRA! I bought way more than I should have, and ate WAY more than I really could have! We are going to a party this weekend and I placed another order. BBB has amazing customer service, pays attention to every single little detail, and makes rainbow cookies that are almostttttttttt like my mommas! 5/5 worth putting a bra and and overindulging 😍😍😍 (ladies, you know the bra struggle and know I wouldn’t joke about this)“

“Horrific service Thurs Oct 18th 2024 around 520p. Staff totally ignore people that come in. Place was empty and three people were behind the counter and I couldn't get anyone to help me. Even when something was said by another customer that came in, still no help. I ended up leaving not getting the the items I wanted.“

“They keep a pretty large staff on hand. And they still get busy with a line to or past the door. Come at a smart time and your in and out. The ice cream is great and the workers put the effort in. All the cold stones are good but I keep coming to this one“

“Cold stone is always delicious and this place is no exception, plus the store is clean and the staff have all been kind in my experience. I didn’t catch her name but there is one woman in particular who always seems happy and makes conversation when I come in and it feels nice. Only issue is the parking lot can be a pain.“