Eataly - SoHo
$$ • Italian, Pizza
Hours:
200 Lafayette St, New York
(212) 937-4018
About Eataly - SoHo
Customers' Favorites
Tagliatelle Alla Bolognese
Eataly - SoHo Reviews
Menu
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Hours
| Monday | 8AM - 10PM |
| Tuesday | 8AM - 10PM |
| Wednesday | 8AM - 10PM |
| Thursday | 8AM - 10PM |
| Friday | 8AM - 10:30PM |
| Saturday | 8AM - 10:30PM |
| Sunday | 8AM - 10PM |
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Eataly SoHo is a popular spot for dining, shopping for groceries, and grabbing coffee. Many visitors enjoy the excellent pastries, especially the Sfera, and find the kids' pizza and desserts to be good highlights. The restaurant receives praise for specific staff members and managers who provide great, professional customer service, making guests feel welcomed and addressing issues satisfactorily.
However, experiences can be inconsistent. The overall experience is sometimes disappointing, with food described as average or mediocre and considered overpriced for modest portions. Service issues are noted, including understaffing leading to long wait times and a chaotic kitchen that sometimes sends out undercooked or overcooked dishes requiring returns. There are occasional mentions of unprofessional behavior from some staff and a lack of visible management on the floor, though other managers are recognized positively. While many enjoy visiting and appreciate the quality of the food and most staff, some feel improvements in professionalism and supervision would enhance the customer experience.