NAYA
$ • Middle EasternAbout NAYA
NAYA Reviews
67 ratings
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Excellent food, delicious and fresh, but less than desirable customer service. I went on Labor Day for dinner around 7:30pm and ordered a good amount of food, around five items and when I asked the nice girl that was taking care of me to make it to go, the other guy, a dark skin bearded man interrupts and tells me there is bags on the wall, without noticing I had one arm I a sling? Hopefully management can train their staff to be a bit nicer and not so condescending?
Amazing Service at NAYA
I had such a wonderful experience at NAYA, and a huge part of that was because of Yessica! She was absolutely amazing—friendly, professional, attentive, and genuinely made me feel welcomed from the moment I arrived. Her positive energy and great customer service truly stood out.
Yessica went above and beyond to make sure everything was perfect. She even introduced me to the desserts at NAYA which I loved. You can tell she really cares...read full review
I had such a wonderful experience at NAYA, and a huge part of that was because of Yessica! She was absolutely amazing—friendly, professional, attentive, and genuinely made me feel welcomed from the moment I arrived. Her positive energy and great customer service truly stood out.
Yessica went above and beyond to make sure everything was perfect. She even introduced me to the desserts at NAYA which I loved. You can tell she really cares...read full review
They give you more protein but less veggie toppings if you visit in person whereas the reverse happens if you order delivery. I asked for more veggie toppings because their scoops are pretty small but they obliged.
Hours
| Monday | 8AM - 9PM |
| Tuesday | 8AM - 9PM |
| Wednesday | 8AM - 9PM |
| Thursday | 8AM - 9PM |
| Friday | 8AM - 9PM |
| Saturday | 11AM - 8PM |
| Sunday | 11AM - 8PM |
NAYA, located in the Theater District, offers delicious, fresh food with authentic flavor that exceeds expectations. The Falafel Bowl is a win, featuring hearty falafel, zingy pickled cucumber, creamy hummus, and a spicy smoky red sauce. Lunch takeout is excellent, flavorful, and great value for cost, with generous portions of protein and toppings. The dish balanced lightness with lemon complexity.
The evening line staff—three male employees, two fair-skinned men with long hair and one dark-skinned man with long hair—provide exceptional customer service. They are welcoming, patient, hardworking, and go above and beyond to make customers feel appreciated. Juan Peña and Joah were quite kind, and one amazing worker named Jahira was the best person, so kind, helpful, and made everything better. However, two supervisors/managers, both fair-skinned men with short hair, have a management style that is overly controlling, condescending, and dismissive toward workers. The frontline employees are the heart of the customer experience.