“I came in to the Dunkin' on Main Street on Wednesday morning at around 0730. For Starters, the people were very nice, however some did curse just a little bit. I placed my order in Store, as a Walk In. I ordered a Pumpkin Latte and. A Pumpkin Muffin. There was about 12 people in the store waiting for their orders to be fulfilled. Mobile Orders kept being done and Doordash orders... I figured since Morning Coffee was supposed to be fast as a walk in, and that I would be in and out in less than 5 minutes... I waited about 25 minutes before saying something, and I didn't want to say anything because I knew they were busy. I ended up asking them if they had an order for a Pumpkin Latte back there. They told me they are doing mobile orders, and that they are "sorry because they only have 1 person working on Walk In Orders..." I waited another 8 minutes before saying something again. They said that they would Refund my Muffin. They also told me they were really sorry. They accidentally made me a Iced Latte instead of the Hot one I originally ordered. so they let me keep the old one. And they also REMADE THE LATTE the right way! The Shift Supervisor, (I think her name was Court.) made things right and she made my coffee within30 seconds. She also told me to come back tomorrow for a Free Coffee. I came back Thursday and got My Iced half calf pumpkin Coffee within 1 minute of my arrival. The reason WHY I ranked it 4 stars, even though the Long wait time, was because they felt bad. And they apologized to the customer and everyone admitted fault. And I like a Business that takes Responsibility and Accountability when things aren't Perfect. There Human too, and they did everything they could to make it right. So thank you to the people who made it right.“
“I came in to the Dunkin' on Main Street on Wednesday morning at around 0730. For Starters, the people were very nice, however some did curse just a little bit. I placed my order in Store, as a Walk In. I ordered a Pumpkin Latte and. A Pumpkin Muffin. There was about 12 people in the store waiting for their orders to be fulfilled. Mobile Orders kept being done and Doordash orders... I figured since Morning Coffee was supposed to be fast as a walk in, and that I would be in and out in less than 5 minutes... I waited about 25 minutes before saying something, and I didn't want to say anything because I knew they were busy. I ended up asking them if they had an order for a Pumpkin Latte back there. They told me they are doing mobile orders, and that they are "sorry because they only have 1 person working on Walk In Orders..." I waited another 8 minutes before saying something again. They said that they would Refund my Muffin. They also told me they were really sorry. They accidentally made me a Iced Latte instead of the Hot one I originally ordered. so they let me keep the old one. And they also REMADE THE LATTE the right way! The Shift Supervisor, (I think her name was Court.) made things right and she made my coffee within30 seconds. She also told me to come back tomorrow for a Free Coffee. I came back Thursday and got My Iced half calf pumpkin Coffee within 1 minute of my arrival. The reason WHY I ranked it 4 stars, even though the Long wait time, was because they felt bad. And they apologized to the customer and everyone admitted fault. And I like a Business that takes Responsibility and Accountability when things aren't Perfect. There Human too, and they did everything they could to make it right. So thank you to the people who made it right.“
“After going to the other Dunkin nearby the day before, this one was by far faster and more friendly service. The guy at the drive through window went over and above to be genuinely helpful and friendly. Service matters and these folks do it right.“
“Always fast and always good. Staff are very friendly and genuinely provide a good atmosphere.This Southside location at Mirabitos is night and day a cut above the rest , where you can't even be sure they're open or serving their full menu.“