Denny's Restaurant
$ • Diners, American, Vegetarian
Hours:
180 N Genesee St, Utica
(315) 732-9350
About Denny's
Customers' Favorites
Denny's Reviews
Share your opinion about Denny's Restaurant
waitress couldn't stay off her phone long enough to remember to bring me my drink. I had to remind her 10 minutes after I ordered my meal. then, I had to go to the counter and ask for a refill. she didnt seem to notice the empty cup at the edge of the table. Just horrible service.
Had a nice meal with my daughter today. Our server, Jason R was fantastic. Start to finish went above and beyond for us. The food was very good as well. Thank you!
The food was very tasty.
They were understaffed and under trained.
We had to wait to be seated while over 60% of the tables were empty. We were served drinks right away. Then we waited over 30 minutes for our breakfast order then another 5 for silverware.
The staff was friendly and the cooks were trying.
Our visit was on a Saturday around 11AM.
Menu
Hours
| Monday | 6AM - 11PM |
| Tuesday | 6AM - 11PM |
| Wednesday | 6AM - 11PM |
| Thursday | 6AM - 12AM |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | 12AM - 11PM |
People in Utica Also Viewed
Denny's Restaurant has received mixed reviews, but recent feedback highlights notable improvements in service and cleanliness. Customers appreciate the friendly and attentive staff, with specific praise for servers like Amanda B and Jason R, who go above and beyond to ensure a great dining experience. The restaurant is often described as having a welcoming atmosphere, especially appreciated by those stopping by before or after grocery shopping or traveling on the Thruway.
Many reviewers mention that the food is delicious and served hot, with orders such as eggs over my hammy and sixteen overeasy eggs ordered à la carte. Customers also value the quick service, noting that their food arrives promptly and that waitresses are attentive and caring. The management, particularly a manager named Chris C, is credited with making positive changes, creating a happier staff environment, and maintaining cleanliness standards. Improvements are visible in the floors and restrooms, which are now cleaner and safer to walk on, contributing to a more comfortable dining experience.
However, some reviews point out past issues, including unprofessional staff and slippery floors, which affected overall satisfaction. One recommendation is to serve salads immediately after ordering, rather than alongside hot meals, to prevent salads from becoming cold.
Overall, Denny's is seen as a restaurant that has made significant progress, with a focus on customer service and cleanliness, aiming to provide a satisfying and memorable visit for all guests.