Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
4397 Glen Este-Withamsville Rd, Cincinnati
(513) 947-8201
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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I order from here all the time but today my order was wrong. no big deal it happens! I called and the "manager" says yes we can give you a credit but you always call up here and complain, which is completely not true! my daughter likes their hot sauce so I call and ask for some on the side that's not complaining. she refused to give me her name (SHOCKER)
I will say the second manager was better, she even acknowledged i don't call and get credits! but I will be taking my...read full review
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill offers a consistent dining experience, with ample parking and kid-friendly options. The restaurant is known for its well-prepared meals, including the Barbacoa and Guacamole, though occasional inconsistencies in portion size and seasoning have been reported. Recent reviews highlight the excellent staff, with some praising the vinaigrette as the best ever and describing the crew as awesome. The location is also appreciated for its good food and friendly service. Customers have noted that the restaurant was spotless, with every table wiped down, floors freshly mopped, and even the outdoor seating area clean and well-kept. The food is generally fabulous, and the staff works hard to keep everything nice and enjoyable. However, some have observed issues with portion sizes, especially when ordering double or triple meat, rice, or cheese, as portions often seem cut short despite paying for more. There are reports of food being damaged during carry-out, with drinks sometimes spilling onto the food. Additionally, some customers have experienced long wait times, with staff seeming short-staffed and overwhelmed, and occasional lapses like the absence of plain white rice or conversations that go beyond work-related topics. Despite these concerns, the Eastgate location is considered the best in the area, focusing on food quality and customer satisfaction, though ongoing issues with portion consistency and service suggest improvements are needed.