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“Chipotle’s have been declining with service, but the customer is felt important at the Martin Luther King chipotle guy fixing our burrito was super nice and patient when letting my 10 and 11-year-old order and was very knowledgeable about the different types of proteins that guy me ringing me out had to be the manager with the level of professional and accuracy and even gave me the restroom code without me having to ask in a world where I feel fast food only cares about the money and actually hates the customers this chipotle make sure they provide a great pleasant dining experience even though they are extremely busy makes me proud to have restaurants like this in my city. Keep up the good job.“
“I mean, it's Chipotle. If you get a nice server you get enough food. If you get a bad one, you leave hungry. People that work there are ok. Some not nice, others are. There is a cook in his 40s with a beard that is awesome. I know when he's cooking the food is good.“
Mexican • $
“I recently stopped at the eastgate location and had the best service I have ever had. The employee whose name was Madelyn was the most polite and helpful and honestly knowledgeable person I've ever run into at any Chipotle. I asked many questions about how the food was prepared and ingredients and she had all the answers I wanted. The food was as usual very good and a good deal for what I recieved.“
“I can’t say enough about the staff at this Chipotle. They were so cheerful, quick, and kind! Lamar specifically did a wonderful job and made me laugh out loud!
Quality customer service is hard to come by sometimes, but this crew truly made my experience memorable. Each and every person had a smile and worked well as a team.“
“Our family had the best catering experience at this location! Richie went over and beyond to make sure that the order was correct and ready to go for our event. So thankful for his time and attention to an unforeseen error that he caught! Highly recommend this Mt. Washington location for your next catering event!“
“I’ve been to this Chipotle several times now, super good but super busy so sometimes they’ll be out of the limited time option and line can be a bit long. Negative aside food is always good and staff is always nice for how busy it is. 4/5 stars for sure.“
“I just would like to take a moment to recognize this amazing Chipotle! Every single time I go in there and get my ridiculous order. They always make it top tier. I get my money well worth spent and I am very appreciative of how patient and understanding the crew is. Everything is always made fresh and I've never been disappointed. Thank you so much for always making my experience amazing“
“I love this style of food. I usually get the exact same thing every time I go to Chipotle. (Which is not too often, maybe once a month. If I'm feeling wild, three times) I feel like the prices have stayed pretty much the same as long as I've been going here. I usually get a bowl with chicken as the protein and a side of Chips and guac.(I love those chips) My order is usually just under $15. They fill the bowl up pretty good, I usually have to save some for later. I will say that lately I've had really good customer service interactions here. If I had one issue to name, it would be the cleanliness of the lobby and outdoor seating space. It's usually not so clean when I go in, so I usually take my food to go.“
“Visited Chipotle today, May 14, 2026, and had such a wonderful experience! The food was fresh and tasted amazing, the restaurant was clean, and the staff was kind and welcoming. It really made my day better. Thank you for the excellent service — see you again soon!“
“Jojo put my burrito together lickety split. So fast he put everything on before I could even ask what I wanted, and everything was correct. Like he read my mind. Amazing service, give that man a raise. Never gonna be another employee like him“
“Hola! Just stopped by to get a honey chipotle chicken bowl to go. It was great as usual.
However I wanted to shout at to the lady working for being so patient with a hard to please customer. This guy kept literally asking for more of this, more of that and extra this extra that because he was trying to feed him and his 2 kids off of one bowl.
She could barely get the lid on!
She was still so nice and pleasant afterwards“
“The girl who served us would have cracked her make-upped face if she even attempted to smile! We were there on Halloween, in full Halloween costume. Chipotle asked customers to dress up, and boy, did we!
Nope, not one facial expression except for one of aggravation. She will never serve me again. I will leave before that happens again“
“I had such a great experience at Chipotle on Mother’s Day. My mother-in-law placed a very large order for our family, and when we arrived to pick it up, the employee helping us went above and beyond.
Instead of just handing us the bags and sending us on our way, he took the time to pull everything out and carefully go over the order with us to make sure everything was correct. He was incredibly friendly, polite, and patient during the whole interaction. He even helped carry the order out to our car, which was so appreciated considering how much food we had.
We later found out that the person helping us was actually the GM, Jaquess Harmon. You can really tell when someone genuinely cares about customer service and their team.
Huge shoutout to Jaquess for the amazing service. It definitely did not go unnoticed!“
“It can busy at times but I see that the crew stays dedicated to making the food, and making sure that the customers are taken care of there has been food That been not ready to serve, but that’s not an Issue they will make sure they give you fresh product and also, Accommodate you for your wait Keep up the good work will come here again to eat😄😄“
“This review is for the young black girl with long black and blonde dreds (that were neatly pulled back btw). THANK YOU!! It was very busy. I waited in line almost 25 mins for food. She was the only one in the front, both serving food and cashing people out. She was patient, friendly and very attentive. In fact the whole staff did a great job trying to get people out as fast as possible, but I could tell they were short staffed. Just wanted to acknowledge good and hard workers when I see them.“
“I usually enjoy Chipotle when I’m in the mood for a quick burrito or bowl, but the experience can be hit or miss. The ingredients are generally fresh, and I like that they offer customizable options, but sometimes the portions feel a bit uneven—one day you’ll get a hearty serving, and the next, it feels skimpy. Service depends on the location and time of day; I’ve had great, friendly service, but also rushed or inattentive staff at times. Overall, it’s a convenient spot for a fast, semi-healthy meal, but not always as reliable as I’d like.“
“Just went last night and was so thank to the two young ladies who serviced me and my partner. We got a total of 4 bowels for our family. Everything was made perfect and the young lady on the line was very efficient and nice. Didn’t rush at all and had a great attitude. Really appreciate the cashier as well and she was really nice very helpful with bagging my items. The food was great and this location had everything you need on the line and it was all fresh. Will be coming back to this location. Thank you ladies who work last night.“
“Parking: There is plenty of parking and apart from going out to eat there are clothing stores nearby at first everything was English but now practically Spanish eh English that is the best for some of us who don't speak English so I recommend it“
“Thank you, Chipotle, for having staff that so easily accommodates customers with food allergies. As someone whose spouse is always anxious to inform staff of the allergy, your employees never roll an eye and are quick and eager to help. It seems small but it really takes the stress out of going out to dinner. Thank you again!“
“We ordered online, but had to wait about 15 minutes longwr than the scheduled time for pickup. One associate offered free drinks to everyone that was waiting in line for pickups. Overall the food was warm and the drink did help the fact that the food wasn't ready.“
“So I have ripped on Chipotle for a couple of years now, because their food and service location to location is so uneven. But I have to say - their chicken al pastor is AMAZING! And I have had it at two spots - this one today. Just so tasty. Please make this a regular on the menu.“
“I came in for dinner time and was without vinegarette for dinner. My wife is pregnant and has particular cravings for meals the staffed understood my situation and quickly made some for me. Specifically Jody, Exavier, Bartholomew, and Jacob all assisted me to get this taken care of and saved me multiple trips“
“There was a guy here who repeatedly would attract birds by throwing them pieces of chop and then violently lash out at them when they approached him for more
Very cool. I thank the chipotle corporation and the Christian god for this.“
“I went to this location on the evening of 5/21/26 and it was the best chipotle bowl I’ve had in years. Perfect ratios of all the ingredients, polite staff, fresh food. Chips were evenly cooked and salted. Steak was cooked to perfection. Kudos to the team working tonight!“