Jimmy John's in Cincinnati

“I drove to the Eastgate location from Goshen because the service is 1000 times better than the Miami Township location. The food is fresh, prepared correctly, and delicious, and the staff cares if they do a good job in handling your order. It's worth the extra drive and gas to get your food made correctly.“

“I jumped over to this store right after checking out wandering monsters breweries opening night. Right as I got to the door I realized it was 9:00 PM and they were pretty much locking up but the guy and girl working were super nice and accommodated me so well by making food and allowing me to get an order in, even though I was a minute or two after closing. It’s great to see there’s still good service around and people that care and are super nice. The manager of this restaurant should give a bonus to those two working tonight because they really made my experience great where as I’ve been turned down many times when it’s close to closing time. Thanks again, team!“

“This place is fine normally and especially if I am personally picking up, however, I have ordered delivery to my office the last two times and the food has just been dropped off in the lobby on a random
Table. Last time I just thought “hmm I was notified that it was out for delivery but seems to be taking a while (the store is almost literally across the street)” and just decided to go look in the lobby (because believe it or not this has happened to me a few times for other JJ orders at my office in Columbus) and there it was! Today I asked that they call/text. I got a silent ring that I actually tried to pick up immediately but it went to voicemail (not my doing) and the next thing I know I get a text with a picture of my food on the table again. This is terrible customer service. Anyone walks in that lobby. I can understand if I am making you wait a ridiculous amount of time to come and get it but this is a small office… but I never get a chance to do even that because it’s just left for anyone to come get it!“

“It’s crazy how good service really shapes your experience. Maya has helped me everytime I’ve gone in and not only is she patient/friendly as my indecisive mind makes a choose but she also gives really good recommendations. Don’t get me wrong, their bread and sandwiches are delicious. This team is doing a great job!“

“So, me ( milo ) and my fiancé ( bear ) always order from this location because we really like the delivery driver : and we know they're good people who do good work. But today, we were given exceptional service. Not only did we have our questions answered in a timely and kind manner, but everything was delivered promptly ( considering how busy they were. ) My only concern, is them being so understaffed during such a busy time of year. Please, for the sake of these managers, delivery drivers, etc - get some more people on the clock.Once again, those who helped me ( for anyone who wants to fact check in upper management because I know how some of ya'll can be ) I ordered at 3:13 for two sandwiches and a pickle bucket, and I can say nothing except " Keep up the amazing work you two. " ?“

“I have to give a shout out for this JJ's customer service. I was visiting downtown Cincinnati with my husband and our car broke down in the middle of the city. While waiting for a tow truck, we called Jimmy John's and they hand delivered it to our car. We were so appreciative for them being able to bring us food because we couldn't leave our car (due to it being broken down in the middle of a no parking area).“

“The manger at this location is a rock star! She has the place so organized and actually helps the staff. Even if they tell you it might be a bit of a wait the food still comes out fast. Don’t ever let this manager go! Give the whole store a raise because they make a great team. Don’t ever let that manager go or it will be a great loss. Disclaimer: I’m an actual customer and not a friend of anyone working at this or any Jimmy John’s locations. ?“

“Despite being the only employee in the store Bessie held down the fort with grace. She was very kind, helpful, and methodical taking care of both in store and pick up orders during a busy lunch rush. Give this woman a raise! Anyone else would have had a bad attitude after a call-in or poor scheduling.“

“I'm really surprised by the reviews I read from this location. I actually have been getting lunch here for the last 3 months since I started working at the office behind it. Today I decided to write a review for giving such great service every time I've been there. Both young men there tonight were working extra hard trying to fill orders, answer the phone, and make deliveries. They were also pleasent to the other customers in line ahead of me (they were busy). Visit was on 10/12 at 5:53pm, these team members are keepers.“

“This location is owned by a very good and passionate person. The economics of the business are difficult especially with the current labor market (or lack there of). I would continue to give this business an opportunity as I’m sure they will find solutions to better serve their market. Not only that, Jimmy John’s is just so darn tasty. Freaky Fast was a stupid marketing gimmick that not even the most well oiled machine could achieve.“