Chipotle Mexican Grill

$ • Mexican, Fast Food

Hours:
5410 Dixie Hwy, Fairfield
(513) 939-3600

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Reviews for Chipotle Mexican Grill

Worst managed chipotle in the Cincinnati area. There will be 3 employees standing around doing nothing while people wait to get their food made and once you get to the front of the line they will stand there and not ask if you want a burrito or bowl. A line of 5 people will take 20-30 minutes for this store to serve. It's actually unbelievable how poorly managed this chipotle is and how bad their customer service is. Happens almost everytime I come in to order food.

This Chipotle was fairly busy and the staff kept the line moving along smoothly. I did, however, ask for some veggies and had to make do with the rather sad looking scraps at the bottom of the container. The carnitas was very fatty, soggy in texture and had a pale gray color (never had anything quite like it before). And, when I asked for lettuce, I was told there was none available. To be clear - the staff was friendly but the food was not what I have come to expect from Chipotle.

This place has had a few chances. Is it because my boyfriend was the only white person in there that he had to wait to be served while the staff purposely didnt acknowledge him? Then everything he ordered (light beans which he receives heavy beans, extra lettuce he receives barely any) they either couldnt comprehend or it was intentional. Its sad because this is one of his favorite restaurants but we wont be back.

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Hours

Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.