Subway in Fremont

“I had a catering order for my son’s birthday. I was able to call five days before and place the order. The day I was supposed to pick it up, I got a call an hour before. I didn’t answer and they left no voicemail. I called back 30 minutes later to find out that they did not know if it was meant for that day. I was told that they hadn’t started the order. When I went in the pick it up, the worker was complaining that I called 30 minutes before and placed a catering order not knowing I was the one picking it up. There were other things said by that worker that I will not put on here because it was taken care of by the manager. The order was not made the way I ordered it, and they tried to fix it the best they could. Due to the delay of the order, I had guest arrive to the party before I did. Once the sandwiches were opened, there were other things that I found that were not made right including the cheese and vegetables. I had guest that would not eat because of them not being made right and other guest picking stuff off of the sandwiches. I went in the next day and spoke with the manager. They were more than accommodating. They were able to refund my order along with taking care of the worker internally. I can’t say I’m pleased with the day I picked up my order, but I can say that the manager and staff there the next day were polite, respectful, and helpful.

I can say that if you have a problem with the food or service, the manager does take it seriously and wants guest to have the best time and food there as possible. If you have a problem, I would definitely speak with the manager. It’s important to remember that the sandwich artist are usually teenagers and for a lot of them this is their first job. They have experienced workers to manage them.“

“Staff was so friendly and EFFICIENT!!! We showed up with several people as a part of 2 full busloads. They got everyone through so quickly and with a smile. They were thrilled to have our business. It was refreshing to have them be so cherry and ready to get us helped.“