“I am giving this 5 stars based off the employees handling of my complaint. They took well over an hour to deliver our 2 sandwich order. I am not satisfied with the time it took. Jimmy Johns advertises itself as being "freakishly fast," however, nothing was fast about this order. I called after 1 hour, the delivery driver actually answered. He apologized for the delay, he did not deflect, he assured we would get our order soon. He explained he is here going to college, and apologized again. He was genuine. Based off how he handled our inquiry/complaint we tipped him an additional 20 dollars. He was very happy, smiled, and apologized again in person. This was from the 715 N Cable Rd. Lima, OH location. His name is Derek. He did a great job handling the inquiry. He should be recognized for his customer service skills. You have a genuine employee with Derek. He was not rude or combative, customers like feeling that their concern was heard. Derek did just that. This review is based solely on Derek's handling of our complaint. I am disappointed in how long it took, however, I do not believe Derek is to blame.“
“Ive been in a lot of Jimmy John's establishments, this particular outlet is one of the best I've ever been in service is superb, food was great and the premises is very clean you can tell it's well managed the employees are fantastic.“