Chipotle Mexican Grill

$ • Mexican, Fast Food

7851 Reynolds Rd, Mentor
(440) 269-8237


Take-Out/Delivery Options


Reviews for Chipotle Mexican Grill

I love Chipotle's food!And yesterday's meal was no exception. However, COVID-affected customer service is not up to standards at the Mentor, OH location. Plenty of young, earnest staff behind the counter, but they are ALL focused on filing the phone and internet orders! At minimum, one team member should be assigned to completing orders for walk in customers! 5 of us stood in socially distanced line for 10 minutes before someone decided to take the first walk-in customer's full review
This restaurant was disgusting! Half the staff were not wearing masks! The workers in the back of the kitchen were primarily not wearing masks. Two of the employees in the front making the food did not have their make pulled all the way up over there nose. Customers were bending over the glass selecting the food they wanted with out masks! After one of the employees made a burrito she brushed the cheese on the counter on to the floor. Looking at the floor where the employees full review
If a Chipotle chain offers online ordering/pickup but doesn’t have their own separate section to prep the food to allow faster traffic to customers walking in, then they shouldn’t offer it. Not only that but we’re now cramming 10 customers inside waiting in line, ignoring the social distancing markers, while customer traffic is out the door, and I still can’t get my cold food yet because I’ve got 3 online orders ahead of me. And the manager wasn’t wearing a full review

More Reviews(126)


Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.