Steak 'n Shake
$ • Burgers, Fast Food
Hours:
5555 Youngstown Warren Rd, Niles
(330) 505-3599
About Steak 'n Shake
Customers' Favorites
Steak 'n Shake Reviews
Share your opinion about Steak 'n Shake
I had to order my own food, then pick it up and carry it to my table. And the ordering kiosk still asked me if I wanted to tip! If this is now your business model, no thanks.
Service is a thing of the past.
I purchased food on the mobile app for delivery. My food was never delivered. They still took my money. They sent me an email saying they canceled my order but still haven't returned my money. there's absolutely no way to speak to a person on the phone and I've sent numerous complaints through every avenue that I can email the mobile app this website on Facebook. I will never go back there again You just bought yourself $42.67 worth of bad advertising! Hope you're happy with yourself.
The quality of our local steak and shakes have significantly improved along with the staff. Much cleaner, tastes better, and even seems more filling than it used to. On top of that the new company policies like banning microwaves, beef tallow for their fried goods, and grass fed beef for the burgers. It went downhill a while ago but I can definitely say it has done a complete 360 and has honestly been one of our families favorite quick fast food locations now. Definitely better...read full review
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 10PM |
People in Niles Also Viewed
Steak 'n Shake now uses kiosk ordering, so customers place their orders without wait staff. The food remains good, with popular options like the garlic burger and beef tallow fries. Customers can scan a QR code for drinks and pick up their own orders. Service is generally quick, and the atmosphere is typical of fast food restaurants. The restaurant maintains clean tables and counters. While some customers have experienced issues with order accuracy, refills, and tipping requests, many still enjoy the food and friendly staff. On a visit during a holiday, the staff provided excellent service, and the food, including the burgers, milkshakes, and fries, was praised for being hot, fresh, and tasty. Overall, the restaurant offers good food and shakes with a convenient ordering process, though the automated system lacks the personal touch of traditional service. Parking is limited to the official lot, but nearby parking is available since it is located at a mall.