McDonald's in Toledo

“Brenden in your drive through is the most over the top in customer service I’ve seen in years. Great human who values people and it shows in his customer service. This man knows my family and even pets and takes care of us with the excitement and commitment to service that any business would be lucky to have. Thanks Brenden, for great customer service and brightening our day yet again!!“

“Went to this McDonalds on Saturday, 4:40pm, had a good experience. Walked in, ordered a McDouble and a McChicken McDeal, got my two cups immediately. One had a bit of coke syrup on it, but got that promptly replaced. Within a few minutes I got my meal. No complaints. Looked like people were enjoying eating in the dining area and the drive-thru was progressing quickly as well. That's how a fast-food restaurant should be!“

“Before moving our here last time I went to this McDonald's was around 2016 and it WAS AWFUL! Since moving out here at the beginning of this year I have never had a problem since. Food is good, staff is nice, and service is just exemplary every time I go in there. Extra kudos to whichever GM went in there and cleaned that place up!“

“This McDonald's is doing better than others. I travel around the city quite a bit and I used to love McDonald's. Since COVID though, most seem to be struggling. Closed dining rooms, slow service, botched orders. The competition isn't doing much better though. Good luck.“

“I honestly just had the best mcchicken and McDouble I’ve ever gotten from a McDonald’s at this location. Fresh, hot, and on top of that both the person taking my order + the person that handed me the order were friendly. My expectations are usually low for McDonald’s, but this blew other locations that are in better parts of the city out of the water. Pleasant surprise!!“

“Not so hot - as we stopped in to get some fries and chicken nuggets and asked for the restroom key AS IT IS A LOCKED SERVICE and the nasty female manager actually told me first - IT'S ONLY FOR CUSTOMERS....LIKE WE WERE NOT....WOW....AWFUL EXPERIENCE AS EVERYONE JUST LOOKED AT US....NOT A GREAT FIRST LOOK!!!!“

“This is like the best location (my top 1) in Toledo. My food is always fresh, and they make my Carmel frappé perfect (without all the ice pieces). Usually, eye have to wait a while for it to melt some before drinking it because no one wants to chew ice right, lol. If there is ever an issue with me, my order (rarely), there isn't a hesitation to correct it. The workers have some of the best attitudes here.“

“MAR makes the best iced coffee at this location. I enjoy knowing I can go there in the morning, order my coffee and it be on point every time. Not to mention the entire morning staff there is top tier! You can tell they come to do their job and push out fresh correct orders. Good job morning shift.“

“Most of the time this McDonald’s does a really good job. The staff is friendly, the atmosphere is pleasant, and the restaurant is usually clean, which makes it an easy place to stop for a quick meal. Every now and then they do get parts of the order wrong, but they are only human and they still work hard to keep things moving. Overall, it is a solid location with good service and a nice environment, just with a little room for consistency.“

“This McDonald's on Monroe Street in Toledo has turned around like I didn't think was possible. I have been working in the area for couple years now. I hated coming to this one and have driven past it to go to one much farther away. This morning I walked in and was greeted by a couple of the friendliest (not just McDonald's employees) people I've met in quite some time. I enjoyed the experience. It was so shocking the difference in service that I shook the guys hand and said that I was genuinely happy about the whole experience. Apparently so happy I walked out leaving my phone at the table. Upon returning several hours after that I had searched my car my office the job site and they had found them. And when I got there and asked they made sure they were mine which I was again happy about. Something has changed for the best here. I sincerely hope that whatever it is stays just as is the employees seem happier the customers are happier all the way around great effort by everyone THANK YOU?“

“Very poor customer service. Ordered a double cheeseburger and some odd reason they put mayonnaise on it!!!!! Very in my life have I purchased a double cheeseburger with mayo on it!! I didn't even request it very disappointed especially when I'm already half way across town with my order!!“

“I stopped by here for a quick bite during a busy day, and it hit the spot just like always. The fries were hot and perfectly salted, and my burger came out quickly and fresh. It is my go-to for a reliable, no-fuss meal when I am on the go, and the staff was friendly despite the rush.“

“The food was hot and ready using the app? But don't use the curve side service! They really don't come outside until they get everyone out of the drive-thru.

Wheelchair accessibility: There isn't anything to open the door if you are in a wheelchair but you? And then you really have to work with the door?! Because getting in and holding it open at the same time will be crazy!“

“No fountain soda machine in the lobby anymore at this location. The service was a bit slow even though we were the only ones in the lobby(full druve thru), otherwise the food was correct and hot once we got it. The employees were a bit rude to one another as well...“

“I can't say anything but good things about this location. They make mistakes like everyone does, but what sets them apart is their management and their quickness to solve things. I go to this location all the time and have never had anything but great experiences with their management in the morning“

“There are a lot of McDonald's lately that just don't change their fry oil often enough. It really makes the fried food taste awful. But not this place. Maybe I caught them at the right time but the fries and McChickens I had were perfect. I ordered 2 apple pies but received 1 pumpkin instead. Pies weren't very good. I wanted cherry but they were out.“