Starbucks in Westlake

“My husband and I have gone to the Starbucks just outside of market district and have had terrible experiences. We decided to try the Starbucks inside market district today and we are so glad we did! The baristas that were working were friendly, kind and efficient and made two of the best drinks we’ve had in long time! We didn’t get their names but they were two stellar ladies working on 8/3/25 around 12:15p. Thank you for the great service and experience!“

“Today at approximately 4:05 PM, a teenage girl accidentally picked up the wrong drink. The employee loudly yelled at the girls from across the store after they were already seated, even though the store was very busy and mistakes like this can happen. He was a white, bald man with glasses.

The girl apologized twice, but he completely ignored her. While remaking the drink, he was using inappropriate language that the girls and other customers could clearly hear.

To make matters worse, we had also ordered cake pops, but they were never given to us. When I asked about them, the female employee with dark, curly hair had to ask another employee whether they had given us the cake pops. They hadn’t. It’s disappointing that customers are spoken to so harshly over an honest mistake while the staff also failed to hand us our own order.

I sincerely hope these people are not managers. Regardless of someone’s position, customers, especially teenagers who make an honest mistake should be treated with respect and professionalism.

Please ensure your employees represent the values of your company. A little kindness and patience go a long way. Not visiting this store again.“

“I had a wonderful experience here today! Felix was incredibly nice and helpful, taking the time to make sure my drink was prepared perfectly. He mentioned he recently moved to the area, and I honestly think he’s a fantastic addition to the team. It’s great to see such high-quality service—I’ll definitely be back!“