4.6
Superb
249 Reviews
116 South Main Street, Broken Arrow
“I can’t say enough wonderful things about my usual waitress, Gracie! She consistently goes above and beyond to provide exceptional customer service and make every visit a memorable experience. Gracie is incredibly knowledgeable about wine and always takes the time to answer my million questions with patience, enthusiasm, and genuine care. She never makes me feel rushed and always offers excellent wine selections tailored to my tastes. She is always in the best mood, welcoming, and happy to help, which makes every interaction with her such a pleasure. Recently, Gracie made my wine-club experience truly exceptional. She patiently walked me through every detail, answered all my questions, and explained the benefits in a way that was both informative and enjoyable. By the time Gracie finished explaining the wine club, my hesitation had completely disappeared. I went from simply considering membership to eagerly looking forward to all the wonderful wines and experiences it would bring. I finally took the plunge and signed up, feeling confident and excited about my decision. Gracie made what could have been an ordinary transaction feel like an exciting new chapter in my wine journey. Her enthusiasm was contagious, and she made the entire experience feel personal and special rather than simply a sales pitch. Honestly, if Gracie explained the wine club to every customer the way she explained it to me, I truly believe everyone would be signing up! Her ability to make customers feel comfortable, informed, and genuinely excited about the experience is remarkable. Gracie is a true asset to your team and a shining example of outstanding customer service. Her friendly personality, professionalism, and ability to build genuine relationships with customers are a big part of why I continue to return. I look forward to every visit knowing she will be there, and I sincerely appreciate the care and attention she brings to each experience. Her dedication and the positive impact she has on customers do not go unnoticed! This review is super long but I could write more about how amazing Gracie is if I had the time!”