Tim Hortons

$ • Coffee Shops, Bakery

Hours today·

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut chain, has received mixed reviews from its customers. While the "smile" cookies were noted to be smaller than usual, some customers enjoyed the classic plain bagel with egg and sausage and the medium double-double. However, the vegetarian options were found to be lacking. There have been concerns about the service and hygiene standards at some locations, with reports of staff not wearing gloves while preparing food. One customer mentioned that their concerns about hygiene were not properly addressed, highlighting the need for better training in customer service.

Some customers expressed frustration with the inconsistent 24-hour operation, as the staff sometimes fail to unlock the doors despite seeing people waiting outside in the cold. However, David, an employee, received praise for being amazing and accommodating, quickly offering alternatives when the shop did not have what the customer wanted. The food quality has also been questioned, as some reviewers noted that the wraps were less packed and the donuts were stale. On a positive note, the shop still offers public wifi, which many find great. Overall, the experience at Tim Hortons appears to be a mix of highs and lows, with both positive and negative aspects reported by the reviewers.

Menu

Add a Menu
Tim Hortons Menu
Tim Hortons Menu

Customers' Favorites

Photos

Add a Photo
Tim Hortons
Tim Hortons
View All Photos

Tim Hortons Reviews

2.8
270 ratings
5
39%
4
6%
3
7%
2
6%
1
42%
Food
3.3
Atmosphere
3.5
Service
3.1

Share your opinion about Tim Hortons

Forgot how wonderful the coffee here is! Hot and super good. Also had a managers special frosted long donut. Delighted to see the calories posted and that it wasn’t as high as I expected. Plus it was fresh and delicious! Well worth the WW Points. Service was terrific and quick. Washrooms very clean. Excellent stop this morning! Thank you
Everytime I come here always the best service from Sophia. Fast, friendly and always open for conversation. Will be returning!
Dave is great at customer service, one of the best managers at Tim Hortons. The staff wasn’t very helpful and not listening to the order attentively. However, Dave took the full responsibility and made our day.

Read All Reviews(270)

Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Updated on: