Customers` Favorites
“My husband and I stopped in for the first time today, very cool atmosphere. Friendly service, drip Coffee was delicious as was the chai tea latte! Will definitely be back!“
Customers` Favorites
“We have never been more embarrassed and humiliated in all of our existence. We are away on a mini family vacation and discovered they have a Mr Puffs location here. We had been to the one in Whitby and had a great experience. Tonight the staff on more less made us feel like we were trying to scam them for $19.65 the transaction said approved on the machine and we showed him the transaction on the banking app to where it shows it came out and they pretty much held the puffs hostage and were doubting us making us feel like we were liars and thieves. Their demeanor was totally unprofessional and they were unpleasant. In all my years of dining out I have never faced a situation like the one tonight. We ended up calling the bank on top of showing them the transaction at which point the banking rep advised that in fact the transaction did go through. This back and forth went on for over 10 to 15 mins, the puffs we ended up getting were not one bit fresh and sat there in the tray for God knows how long before we got there which is a total no no as the owner in Whitby told and showed us the process. I will never enter this establishment again, no apology, no nothing but two staff with 0 people skills. How many other people have the tried doing this too? telling them the transaction wasn't approved when in fact it was. This was wrong on every level, and I have most definitely contacted head office about the lack of professionalism on both staff! My daughter was with us which made it 10 times worse to be doubted to the level we were. Whether it went through or whether it didn't though (WHICH IT DID) customers are always suppose to be treated like they are right no matter what, u should learn a thing or two about customer service before opening up a business where you have to directly deal with the public numerous times per day and should know that things won't always run smoothly. Thanks for ruining our great evening, at the end you should of given us fresh Puffs not hard ones and you most definitely should of apologized after the banking rep verified the transaction was successful!!!“
“The ladies who work here are absolutely amazing! Especially Moonee. As a mall employee I'm here quite often, every time I'm greeted with a smile and my food is always fresh and fast. I've never had an issue at this location before. I wanted to give Moonee a special shout-out, I know they are newer to this location but you can see their hardwork and leadership come through!“
Customers` Favorites
“The team at this Starbucks is amazing! They’re always so cheerful and full of energy, which makes every visit feel welcoming. The staff is always ready to help and truly goes above and beyond to provide the best service experience. Definitely one of my favorite spots!“
Customers` Favorites
“June 22,2026 9:30 a.m.
Order took a pretty long time (aprox. 15-20+ mins) (ordered omelette bites, Boston Cream Donut, medium iced capp so no not a complicated order with a whack of modifications lol). However, aside from that, the service and atmosphere was friendly. I overheard an employee asking other employees if they had been checking kiosk orders (I had ordered on the kiosk) so I question if that is what contributed to the long wait time. Oh well, things happen and thankfully I wasn't in too much of a hurry but perhaps something to consider for future reference.
Shout out to Danielle (Manager)! I know her personally and she was working diligently to fulfill drive thru and walk in orders as quickly as possible all while still greeting myself and others enthusiastically and providing excellent customer service!
Also, when I walked in to place my order, she was talking to a customer who must have been giving an employee a hard time or something. She was still composed and professional but yet assertive. As a former retail employee, I know the importance of a good manager that will have their employee's backs! Great job Danielle!
All in all, aside from the wait time the experience was very good!“
Customers` Favorites
“I would like to appreciate the manager for their professionalism and excellent customer service. Today, when I visited the store, the manager personally came over to speak with me regarding the issue I had experienced. They listened carefully, addressed my concerns respectfully, and made an effort to resolve the situation. I truly appreciate the time and attention they gave me. Thank you for taking customer feedback seriously and ensuring a positive experience.“
Customers` Favorites
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“1st time at The Local Social and it did not disappoint. The food was fantastic, the service was great.“