Customers` Favorites
Customers` Favorites
“Went into this location yesterday, ordered my meal. Received my item everything was good. When I got back to work I realized I didn't have my phone on me. Went back to the store, and spoke to Jamie- I believe she is the store manager. She went above and beyond, looking at the camera to see if I had left my phone there by accident. She was so polite, helpful and extremely professional. Thank you for taking those extra steps to helping me find my phone.“
Customers` Favorites
“💚 great staff thank you for all your services“
Customers` Favorites
“Great service from the lady behind the counter. Her name is Lynn. She spoke clearly, articulately, and politely. She reviewed my order, and thanked me for being here. In addition, she brought over our order, with a smile.
The location was clean, floor swept, tables shiny clean and garbage bins empty.“
Customers` Favorites
“Sweet quaint and serene loved our tea and bagels“
Customers` Favorites
“I recently had the pleasure of experiencing exceptional service at a local restaurant, and I felt compelled to share my thoughts. From the moment I walked in, the staff greeted me with warm smiles and a welcoming atmosphere. They were attentive without being intrusive, ensuring my dining experience was enjoyable from start to finish.
The combination of friendly service, delicious food, and a cozy ambiance made for an unforgettable dining experience. All thanks to GURUSHARAN and TEAM.I highly recommend this place to anyone looking for a place that truly values its customers and goes above and beyond in service.“
Customers` Favorites
“Can’t praise their customer service enough. I go out of my way to visit this location because of the service. When I visited this evening Mandeep made sure my order was being prepared while I waited in line so by the time I get to cash my coffee is ready to go. Amazing service“
Customers` Favorites
“Our family of six visited and we all enjoyed our orders - four waffle cones, ice cream for our four-year-old, a lollipop for our 9-year-old, and a truffle to top it all off. We all had a great experience!“
“I had one of the best customer service experiences with Tony from Northwest Kitchenware. I made the purchase on line and so I was kind of expecting the 'modern' customer service experience. Nope! Not at all. It was actually REAL customer service. Tony went above and beyond what was called for. I even spent a couple of hours with Tony after we agreed to swap out the machine learning as much as I could from him. Tony took the time to go over the basic operation of the machine and into the finer points. We tested the new machine to make sure I was happy with it and to make sure I was going to get the most out of my purchase. I am. As a coffee roaster and professional barista I wasn't just kicking tires, I was interested. Tony recognised that and the conversation became an opportunity to learn from someone who has an incredible depth of experience in the coffee industry. He doesn't just sell the machines, he services them, he optimises them. His experiences isn't only in the machines and the servicing Tony is also an experienced and accomplished coffee roaster.
The Story
I purchased an espresso machine from Northwest Kitchenware on-line on a good sale, which was a bonus on a bonus as their prices are really good as they are. It was picked up by another person as they happened to be visiting relatives in Toronto at the time. It was a little bit rushed but everything went well. After unloading and unboxing the unit I notices a couple of things I had questions about. I sent an email describing the issues to Tony and enquired about what could be done. Unfortunately I work the same hours as they are open and I am min 2 hours away so I wasn't sure. We talked by phone later that same day and Tony invited me to come down when they were closed, bring the machine and we would figure something out. So I bundled everything back into the car on my day off and set off on my adventure. Glad I did.
I arrived and brought the machine into...well...a gleaming espresso shangra-la. The machine was gone over and I outlined the issues I had with it while Tony listened and asked the questions he needed answered. In the end we ended up exchanging with another of the same.
I felt so happy with my purchase after leaving, not just that I got the right machine but more that I got it from the right store. At Northwest kitchenware I know I am in good hands.“
Customers` Favorites
“Great service at Tim Hortons!
I had a wonderful experience, especially thanks to Sandeep. She was very polite, helpful, and provided excellent customer service. Really appreciated the warm and friendly attitude. Keep up the great work!“
Customers` Favorites
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“Best coffee shop in Town! Diana is one of the most supportive business owners in the community. She is continuously donating her time, products and energy to making the community a better place for everyone.“