Starbucks in Peterborough

“The Starbucks on campus is always packed, especially during peak class times, but the staff work incredibly hard and keep things running smoothly. They’re friendly, efficient, and handle the rush with a smile. It’s a convenient location for students and staff alike. Yes, you can expect a bit of a wait, but the quality and service make it worth it every time“

“I want to share some feedback and a suggestion regarding the drive-thru traffic flow at this Starbucks location.

First, I need to say: I love your coffee. I literally drive 25 minutes into town each way every day just to come to this store, and the staff is consistently fabulous. Yesterday, I spoke with the shift manager, Danielle, and she was absolutely wonderful.

However, the ongoing issue with vehicles entering the drive-thru from the Shoppers Drug Mart side has become a real problem. When traffic backs up, most people typically take turns merging — it’s respectful, and it keeps the line moving smoothly. But over the last few days, the drivers coming in from the Shoppers side have been extremely aggressive. They are cutting into the line, not allowing the vehicles coming from the actual Starbucks lineup to proceed.

Yesterday alone, two cars cut in back-to-back, and one driver even screamed at me when I was simply waiting my turn. It was infuriating, and clearly not an isolated issue since the staff confirmed this happens regularly.

My suggestion is to install a physical barricade or divider to prevent vehicles from sneaking into the drive-thru from the Shoppers entrance. It would keep the main line fair and safe for everyone, and it would help the staff manage the flow more effectively.

My review would absolutely be a 5 for the team, but due to the consistent traffic issue, I have to give a 4 until this can be addressed.

Thank you for taking the time to consider this — it truly would make a world of difference for your loyal customers.“

“Sue & Abby just two stsff here at Starbucks are exceptional and extremely professional, friendly and absolutely Amazing! They make sure all is in order and organized at the front counter. Both a delight and shine like no other! Abby and Sue are keepers and I always look forward in coming in just to see their smiles!! They are also very intuitive and very empathetic towards others... Thanks for having such amazing staff who actually make this business as successful as what it is.. Come in and watch them and their staff interact with everyone, it's so fun just to watch and the outside patio is also really comfortable and relaxing to enjoy... I highly recommend this location 1000%“