Tim Hortons

Name: Tim Hortons
Address: 5 Westhill Dr, Waterloo, Ontario, N2T 0C5, Canada
Telephone: (519) 888-8279
Price range: $
Rating: 2.6

$ • Coffee Shops

Hours:
5 Westhill Dr, Waterloo
(519) 888-8279

Menu Order Online

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut shop, has received mixed reviews from its customers. The restaurant is known for its clean and pleasant atmosphere, but some customers have experienced issues with long wait times and inconsistent coffee quality.

One customer had a particularly frustrating experience at the drive-thru. They ordered a small ice capp, a large ice capp, and a sweet chili loaded bowl, totaling $20.53. The customer used the scan and pay feature on their phone, and the payment was successfully deducted from their bank account. However, the staff member at the window claimed that the payment did not go through and refused to provide the order. The customer showed the staff member the proof of the payment in their banking app, but the staff member insisted that the issue was with the customer's Tim Hortons app, not their terminal. The customer was unable to resolve the issue and left without their order.

Despite this negative experience, other customers have reported that Tim Hortons is a great place to chat and eat, with the food being generally good, especially the bacon and turkey bacon sandwiches, as well as the Chai latte. However, some customers have noted that the restaurant can get quite busy during late afternoon hours, with limited seating available.

Overall, Tim Hortons seems to offer a mixed experience, with some customers praising the food and atmosphere, while others have encountered issues with long wait times and inconsistent service. The restaurant's ability to provide a consistent and positive customer experience appears to be an area that could use improvement.