Tim Hortons

Name: Tim Hortons
Address: 5 Westhill Dr, Waterloo, Ontario, N2T 0C5, Canada
Telephone: (519) 888-8279
Price range: $
Rating: 2.7

$ • Coffee Shops

Hours:
5 Westhill Dr, Waterloo
(519) 888-8279

Menu Order Online

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut shop, has received mixed reviews from its customers. The restaurant is known for its clean and pleasant atmosphere, with many customers appreciating the friendly staff, especially the night shift team who provide exceptional service and keep the place well-maintained. Among them, Graham stands out as a courteous and reliable team member who remembers customers' names and orders, creating a welcoming environment that makes regulars feel at home. However, some customers have experienced issues with long wait times, limited seating during busy hours, and inconsistent customer service. One drive-thru incident involved a payment problem where the staff refused to give the order despite proof of payment, highlighting some service inconsistencies. Customers also noted that the service can sometimes lack personality, especially from certain staff members, which affects the overall experience. Despite these issues, many customers enjoy the food, especially the bacon and turkey bacon sandwiches, and the atmosphere remains a positive aspect of the restaurant. Overall, Tim Hortons offers a mixed experience, with some praising the food and friendly service, particularly from Graham, while others see room for improvement in service consistency and customer satisfaction.