Tim Hortons in Whitby

“I had an issue with an order recently and Angie was quick to rectify this. She addressed my concerns with professionalism and care and I was very impressed by her customer service and friendliness. Very few places take care to make a customer feel valued and heard, but she did both things and made it look effortless. I can't thank her enough for being so easy to deal with and so understanding. An exceptional manager and store.“

“I always have a good experience at this Tim Hortons. The staff is super friendly and quick, even when it's busy. My coffee is always fresh, and they always greet you with a smile. Special thanks to Dev, he is polite and really fast at the drive-thru. This location has become my regular stop!“

“Tim Hortons in Winchester location their Service is quick and very friendly, sounded like they actually enjoyed work. There is a girl her name is Asma in that location I love the way she service she is very polite and kind, and she always smile to talk with customer, Tim Hortons need such a great and helpful staff in each locations. I like her she is superb“

“It's the only branch that can understand what you ordered 😂unfortunately they don't have it .I ordered potatoe edges they didn't have it.I ordered crispy chicken or crispy Turkey sandwiches and the same they didn't have them too. It's place is so useful after a long distance you can't find anything in the road side drive from Montreal to Toronto.“

“Tim Hortons is a reliable choice for quick coffee and snacks. Consistently good coffee, fresh donuts, and a variety of sandwiches. Service is usually fast and friendly. It's a great spot for a casual meet-up or a quick bite. Loses a star for sometimes being too busy.“

“2.30 PM on a weekday. Got cold coffee barely warm in drive-thru. Please fix that.
Great people and great service. But we can't be given cold coffee.

I am seeing this a lot in this location.
Please don't be grabbing peoples phones in drive-thru to scan their points cards. You have no idea what people do with their phones or where they are placing them. Then handling next customers food or coffee cups just turns off for people waiting in line behind. For all you know they could be putting their phones in the dirtiest places. If you cannot scan the card after trying twice it's not the end of the world. But spreading their germs and whatever else to next customer is a problem.“

“I go to this timmies every morning almost! The staff is amazing, some know my name and one delight gentleman even knows my order when I get to the speaker. Truly seems like a blast. I haven't had as much luck with the afternoon, evening staff, but the morning crew is top notch!“

“This Tim Hortons location truly stands out thanks to its amazing service and welcoming atmosphere. Every visit is a pleasure, and a big part of that is because of Mala—she’s hands down the best employee there. Always friendly, efficient, and professional, Mala goes above and beyond to make every customer feel valued. Whether it's remembering your regular order or just offering a warm smile in the morning, she makes a real difference. The coffee is always fresh, the food is consistently good, and the place is kept clean and comfortable. Highly recommend stopping by this location—you’ll be glad you did!“

“My experience in this fine establishment was marvellous. The speed in which my order was taken and I got my drinks was unmatched compared to other Tim Hortons in my area and the workers brought a sense of life to the restaurant with their uplifting attitude making the whole Atmosphere a welcoming place.“

“This location might get busy, but it’s worth the slight wait as I always walk away with the perfect tasting coffee and a warm greeting by staff, who are super friendly. I’ll even make it out of my way to visit this location over other locations as I know they always get my order right. 😃“

“Very good, the service is pleasant, very fast and efficient. They are everywhere. The price is very reasonable for the quantity. For a quick breakfast in the morning when you are in a hurry or just on the road this place is perfect for that. In short, it's a quick place, of rather good quality and not too expensive, recommended“

“I've been coming to this location for years and often I drive out of my way to go here because of the friendly and helpful service I receive from the drive-thru employee Jane. The weekend staff are horrendous in comparison... They don't say a word to you even when you greet them in a friendly way. Jane always has a smile on her face and will often go the extra mile and wish you a great day. Even when it's busy Jane is always there with a smile for customers as they drive through. To me she is the face of this location and the reason I return almost daily. I believe the drive-thru is so busy because of the weekday morning staffs friendly and welcoming service.“

“A consistently great experience at this Tim Hortons!
This location has become my go-to for a reason. The coffee is always fresh, the food is hot and satisfying, and the staff are friendly and efficient—even during busy hours. I especially appreciate how clean and well-kept the space is, which makes it a comfortable stop whether I’m grabbing a quick breakfast or just taking a break.Keep up the great work!“

“I came in with my driver trainer Brent. He come here quite often and knows most of the staff. It was amazing to see the lady at the counter knew his entire order and had it in the system ready to pay! That attention to detail is amazing. To see her also know others made it feel less like a chain and more like a small mom and pop shop. I’m sorry I don’t know her name as it was my first time but her and her morning staff definitely are special people and deserve recognition for the care they take with customers!“

“I had an amazing experience here. I was never going to have expectations from any Tim Hortons of good customer service, but Ridhi who works at this location was absolutely amazing to deal with. Extremely polite and I had to tell her it’s amazing to see that. She proceeded to say , “ you’ve been waiting in line for so long , you should get taken care of well”. It’s just coffee in the end I get it, but it does matter. Great job!“

“Came here on a Sunday late afternoon. No one was around. Pretty empty. 1st time at this location. It was clean. Staff were friendly and my order was correct. no issues on this visit.

Wheelchair accessibility: Has accessibility parking“

“I visited here just now and ordered a medium triple triple but I don’t taste sugar at all.The night shift crew is worse here and show no respect for the customers.I experience this most of the time.They just talk and laugh with their co workers.Would appreciate at least they can give quality food which we pay for.“

“Great customer service, they had a Camp Day event today and it was very welcoming my kids got their faces painted. Love the staff and I think the restaurant is under new management you can tell the difference its like day and night. Love my timmies“