Tim Hortons in Whitby

“I had an issue with an order recently and Angie was quick to rectify this. She addressed my concerns with professionalism and care and I was very impressed by her customer service and friendliness. Very few places take care to make a customer feel valued and heard, but she did both things and made it look effortless. I can't thank her enough for being so easy to deal with and so understanding. An exceptional manager and store.“

“Tim Hortons in Winchester location their Service is quick and very friendly, sounded like they actually enjoyed work. There is a girl her name is Asma in that location I love the way she service she is very polite and kind, and she always smile to talk with customer, Tim Hortons need such a great and helpful staff in each locations. I like her she is superb“

“My parents and I go to this Tim Hortons almost every day. Service is always great, staff and managers are really friendly and always helpful. Clean, welcoming environment and a real neighbourhood gathering place. I've been going here since it opened and always return, sometimes even going out of my way to go to this location.“

“I'm a big fan of Tim Hortons, and this location never disappoints! The staff is always friendly and efficient, even during busy morning hours. I love their freshly brewed coffee and breakfast sandwiches. The drive-thru service is quick and accurate, making it a great spot for a grab-and-go breakfast or lunch. Highly recommend!“

“Had a great experience the other day and was served quickly with warm and fresh donuts. Though I was a bit disappointed to not have my go-to item (grilled cheese) on the menu. Other than that the staff was lovely and seating area was very clean.“

“My favourite Tim . Girl named Dikshita , she is the best . She always helps me out at the counter . Because of her only I am coming back to the Tim again and again . I think everyone should be like her . Cheerful and energetic girl 😊😊“

“It's the only branch that can understand what you ordered 😂unfortunately they don't have it .I ordered potatoe edges they didn't have it.I ordered crispy chicken or crispy Turkey sandwiches and the same they didn't have them too. It's place is so useful after a long distance you can't find anything in the road side drive from Montreal to Toronto.“

“I grabbed a BELT sandwich at this location on a whim, and wow — I’m glad I did! The bacon was crispy without being overcooked, the egg was soft and fluffy, and the addition of tomato and lettuce provided a fresh bite. Everything was held together nicely on a toasted bagel, and it didn’t fall apart like some breakfast sandwiches tend to do.
I am very satisfied with the management for performing their Job.
Great Team !!!“

“I had the pleasure of being served by a highly capable and exeptional cashier. Her name was Aisha.

While taking my order, I requested a small cup with ice. Aisha, did not just put the ice inside the cup. She personalized the service by asking me if I wanted the cup to be filled up or if I need it with less than half. She even asked if a lid was needed to cover the cup.

I shop at this location because the service is great. Manager, Louise is extremely professional. I believe Aisha's service delivery reflects the kind of culture that she promotes there. I remember that about 2 months ago, after placing my order the store realized that an item was just finished. Instead of refunding, manager Louise called up another store within relative proximity to have them serve me the item just to ensure that I got everything I wanted.

THIS KIND OF SERVICE DELIVERY CANNOT BE PAID FOR.

WELDONE AISHA AND LOUISE!!“

“This Tim Hortons location truly stands out thanks to its amazing service and welcoming atmosphere. Every visit is a pleasure, and a big part of that is because of Mala—she’s hands down the best employee there. Always friendly, efficient, and professional, Mala goes above and beyond to make every customer feel valued. Whether it's remembering your regular order or just offering a warm smile in the morning, she makes a real difference. The coffee is always fresh, the food is consistently good, and the place is kept clean and comfortable. Highly recommend stopping by this location—you’ll be glad you did!“

“Tim Hortons is a reliable choice for quick coffee and snacks. Consistently good coffee, fresh donuts, and a variety of sandwiches. Service is usually fast and friendly. It's a great spot for a casual meet-up or a quick bite. Loses a star for sometimes being too busy.“

“I've been coming to this location for years and often I drive out of my way to go here because of the friendly and helpful service I receive from the drive-thru employee Jane. The weekend staff are horrendous in comparison... They don't say a word to you even when you greet them in a friendly way. Jane always has a smile on her face and will often go the extra mile and wish you a great day. Even when it's busy Jane is always there with a smile for customers as they drive through. To me she is the face of this location and the reason I return almost daily. I believe the drive-thru is so busy because of the weekday morning staffs friendly and welcoming service.“

“My experience in this fine establishment was marvellous. The speed in which my order was taken and I got my drinks was unmatched compared to other Tim Hortons in my area and the workers brought a sense of life to the restaurant with their uplifting attitude making the whole Atmosphere a welcoming place.“

“This tim hortons is one of the best I’ve visited. The staff here are always friendly, polite, and make sure every order is right. Service is quick even during busy times, and the coffee and food are consistently fresh. I especially appreciate the welcoming atmosphere—it makes stopping by here a daily highlight. Truly a reliable and well-run store!“

“I came in with my driver trainer Brent. He come here quite often and knows most of the staff. It was amazing to see the lady at the counter knew his entire order and had it in the system ready to pay! That attention to detail is amazing. To see her also know others made it feel less like a chain and more like a small mom and pop shop. I’m sorry I don’t know her name as it was my first time but her and her morning staff definitely are special people and deserve recognition for the care they take with customers!“

“I had an amazing experience here. I was never going to have expectations from any Tim Hortons of good customer service, but Ridhi who works at this location was absolutely amazing to deal with. Extremely polite and I had to tell her it’s amazing to see that. She proceeded to say , “ you’ve been waiting in line for so long , you should get taken care of well”. It’s just coffee in the end I get it, but it does matter. Great job!“

“Very good, the service is pleasant, very fast and efficient. They are everywhere. The price is very reasonable for the quantity. For a quick breakfast in the morning when you are in a hurry or just on the road this place is perfect for that. In short, it's a quick place, of rather good quality and not too expensive, recommended“

“Came here on a Sunday late afternoon. No one was around. Pretty empty. 1st time at this location. It was clean. Staff were friendly and my order was correct. no issues on this visit.

Wheelchair accessibility: Has accessibility parking“

“Great customer service, they had a Camp Day event today and it was very welcoming my kids got their faces painted. Love the staff and I think the restaurant is under new management you can tell the difference its like day and night. Love my timmies“