Tim Hortons in Scarborough

“I have worked at eglinton square mall for almost 20 yrs. I go to Timmies almost every day. Breakfast, sometimes lunch n sometimes after work snacks. The ladies in the mornings, at the front counter are so fast n efficient. Alysha and Rowena are so fast even with long line ups n i'm always amazed how they memorize most of the regulars orders n names. I love the Timmies team here! Alysha, Rowena, Ruche, Eva... there are others, apologies for not remembering the names, but this team is Amazing! The store is very clean. If you're ever in the eglinton square area, please drop in and say hello to these Amazing ladies and plz be nice...thank you also to the amazing ppl in the back that prepare everything behind the scenes. Have a great weekend! Thank you Tim Hortons! 🙏🏽 😊
- Tifanny“

“I had a great experience at Tim Hortons. The customer service was excellent, especially from Tithi, Aryan and Mounika. They were very friendly, helpful, and welcoming. I really appreciate their positive attitude and the great service they provided. Thank you guys.“

“I got a chance to meet Farana and Urvashi and both are very nice and welcoming.
Farana is best at her job and have an amazing smile that makes people feel good and have a Tea with peace of mind.
Cheers to her amazing life and continue making people smile 🥳😍🤝“

“I had a great experience at Tim Hortons! Akila was so friendly, helpful, and welcoming. They have recently introduced the new self-service POS system, and she did a wonderful job helping customers use it. Even though there was only one team member at the front, she stayed smiling, patient, and positive. She took the time to explain everything and teach customers how to use the new system. Her customer service was excellent, and she made the experience so much easier and more enjoyable. Thank you, Akila, for your outstanding service! 😊👏“

“Stopped by Tim Hortons for a quick meal and had a great experience. Assistant Manager Nitika Mishra was friendly, professional, and made me feel genuinely welcomed.

Her positive attitude and excellent customer service really stood out. I’d definitely recommend this location, not just for the food, but for the outstanding service she provides. People usually leave bad reviews unnecessarily, but I wanted to leave one because Nitika truly deserves recognition“

“Jega is always so friendly, welcoming, and smiling. She takes the time to ask how I’m doing and genuinely makes customers feel cared for and appreciated. Her positive attitude and kindness make every visit to Tim Hortons more enjoyable. She provides excellent customer service, and it’s always a pleasure to see her!“

“We are so glad we came to this location! The food was hot and delicious, the service was quick and the staff are incredible. The kind gentleman that served us made it a wonderful experience, offering the limited edition Belgian waffle breakfast sandwich and promising to make us something else if we weren’t a fan… we were! As people who have been coming to Tim’s our entire lives, it was a breath of fresh air to receive this level of care, compassion and wonderful service. Thank you Tim’s!! ❤☕“

“I met Mansi and Shenka and they are a very friendly and amazing duo. Their service was top-tier. I felt very welcome and valued as a customer at this location. They always have a smile on their faces and seem to be very hard-working as well. The food made here is amazing and I recommend everyone else to come.“

“I would like to express my appreciation for the excellent customer service of Nav at Tim Hortons. The staff were friendly, accommodating, and provided service with a smile. Thank you for making my experience pleasant! Your kindness and hard work are truly appreciated. ☕❤“

“Great location Good people never messed my order up very friendly 😉 More people should come to this location. Liya is very friendly and very helpful she's a very sweet girl And all the people that she has working with her. She has trained very well, very well mannered and very polite ..very happy to see her everyday 😍“

“This location has amazing staff. They are friendly, fast, and always smiling and have a good relationship with all their customers. The service is really good, fast, and they actually know how to deal with all types of customers in a professional manner 👍“

“I've been going to this tim Hortons for over 12 years always buy ice cappuccino every time but last few months haven't been able to get one here as it always has a nasty or weird taste to it.... I now go to metro to get my drink“

“We had a really wonderful experience at Tim Hortons, thanks especially to Darren. He was incredibly kind, patient, and helpful while assisting my brother and me. His willingness to take the extra time to help us really stood out and made our visit so much easier and more enjoyable.

It’s employees like Darren who make a difference. Thank you, Darren, for your kindness and excellent customer service! Tim Hortons is lucky to have you ♥“

“This location is the best for me.. All staff are well trained and very nice and friendly.. The manager i have known her for decade..and ahe is always kind & very pleasant.. I will recommend this location to my friends and relatives..“

“Had a great experience at Tim Hortons! Ankush was very friendly, polite, and helpful. The service was excellent, and he made the visit pleasant with his positive attitude. It's always nice to be served by someone who is welcoming and attentive. Great customer service by Ankush. Keep up the good work!“

“My recent experience at Tim Hortons was really good. The staff were polite and welcoming, and my order was prepared quickly. The coffee was fresh and tasted great, and the food was warm and satisfying. The place was clean and had a comfortable atmosphere. Overall, I had a pleasant experience and would definitely visit again.“

“The staff are super friendly and I feel are trying to work as efficiently as they can, but they seem swamped and the lines are so long. This location needs to hire more people as sometimes I’m in a hurry and decide to go to another Tims. I want to emphasize that the staff here is the best service I’ve ever received and they deserve to be supported.“

“Archana is the best!! She suggested I try one of the new Harry Potter x Tim Hortons collab menu items(Slytherin themed donut), and it was sooo yummy! 🥹✨ I’m so glad I tried it, definitely recommend giving it a try!!!“

“There’s one person who works at this location who is the best server by far (Asian tall slim girl) i sadly don't know her name. To thank her. She is wonderful and honestly always consistent! Making fresh drinks always making sure lids on drinks are tighten. awesome work!! Thank you 5 Stars!“

“Had a great experience at Tim Hortons! The food was fresh and delicious, the service was friendly and quick, and the atmosphere was really nice. Everything was well organized, and the staff were welcoming and helpful. Definitely a great place to grab a coffee or a quick meal. Highly recommend! ☕🍩❤“

“This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping.
I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨.

A little surprised why it took the order so long when there were 10 available ?

Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼‍♀️“

“Had a great experience at Tim Hortons! 😊 A special thank you to Joti and Maitri for their friendly and welcoming service. They were both very kind, polite, and helpful, and made the visit feel really pleasant. It’s always nice to receive such great customer service. Keep up the amazing work, Joti and Maitri! ❤☕“

“I ordered Tim’s catering from this location. Gladys was such a great help. I came in person to make the order and payment and she was very patient very friendly. Excellent customer service. She went through all the options for me and tried to make things as easy for me as possible. She cares about Customer satisfaction and does not flinch at a challenge. Thank you, Gladys for all your help!“

“I come to this Tim Hortons every morning before work. I am always greeted with a smile ( if they are not wearing masks ) from two of the works there FAITH and CECILA. These two lady’s run the online orders effortlessly. I have issues with ordering food in public and I have a big germ phobia and normally I do not eat outside of my house. But these two ladies understand me and my mornings have never been more enjoyable. The food at this location has also always been fresh and I have even ventured out and ordered food I would normally never try. I applaud FAITH and CECILA for recognizing their customers needs and really do appreciate them ❤️“

“I had a wonderful experience at Tim Hortons today. Shukria was very friendly, polite, and provided excellent customer service. She prepared my order quickly and correctly and made me feel welcome with her positive attitude. Thank you, Shukria, for the great service !! 😊“

“Food was good like all Tim Hortons in most locations but the service was exceptional
All the staff were friendly especially the lady who was taking my order, unfortunately I didn't get her name (I visited at around 5pm ish on October 28)
She has a big smile on her face when taking orders and waved at me when my food n coffee were ready
We were very impressed with the service here, will definitely visit again if i am ever in the neighborhood“

“I had a really great experience at Tim Hortons, thanks to two amazing staff members PUSHPA and JED. From the moment I walked in, they were welcoming, polite, and genuinely attentive.

Both of them handled the rush with impressive efficiency while still maintaining a positive attitude. My order was prepared quickly and exactly as requested, and they even took the time to ensure everything was perfect before handing it over.

What stood out the most was their teamwork and professionalism. They supported each other seamlessly, creating a smooth and friendly environment that made the whole experience enjoyable.

It’s not every day you come across service like this—these two truly represent excellent customer service and deserve recognition for their hard work and dedication.“

“I just wanted to appreciate one of your employees, Rachit, who was working last night. He provided excellent customer service and was very polite and helpful. It made my visit to Tim Hortons a great experience. Please pass on my thanks to him for the great service.“

“So i really love this timmys because its the ONLY LOCATION that carries sour cream glaze and raspberry filled powder donuts. The original donuts were the best ones. The new donuts are disgusting and full of too much sugar. I get it the endorsement part for movies but that should be separate from the original donuts. Also blueberry sour cream glazed is gross can we just stick to the originals! Otherwise this location is really good and usually has everything not like the other one up the street“

“The food is always good, and the staff are very kind. Although this location can get extremely busy, which is understandable because it’s inside a mall, the employees always put in their best effort. They work hard to make every drink consistent and provide great service.“

“I had such a great experience at Tim Hortons! The atmosphere was warm and welcoming, and the staff were incredibly friendly and attentive. My order was prepared quickly, and everything was fresh and delicious — exactly what you’d expect from Tim Hortons at its best. The team really goes the extra mile to make customers feel valued, and it shows. I’ll definitely be coming back!“

“Gagan always provides such wonderful service! Every time she takes my order, she treats me with kindness and a warm smile. She always makes sure everything is fresh, and the service is consistently fast and efficient. It’s always a great experience when Gagan is serving me. Thank you for your excellent customer service!“

“I'm glad they are back open now. I got my hot chocolate here along with a muffin from a local business pop up shop there. This Tim Hortons inside the hospital was closed for a while and now I'm glad they are back open now. Very convenient way to get treats while we are waiting during our hospital visit.“

“I’d like to commend Jemma and Jennet for their outstanding service at Tim Hortons. They were both incredibly friendly, efficient, and made my visit a pleasant one. It’s always great to see staff who genuinely care about customer satisfaction. Keep up the great work!“

“Every morning i went here for my morning food before iam go to work bt i never felt uncomfortable here staff allways welcoming me.it will feel very good becouse it is my firstplace of my daily routine day,and Every day i got my coffe and other things on time and fresh, all staff all friendy and warming while taking order or delivering order. Thank you guys keep like this . Some time i go with drive thru also with my family . Is there no any different same like i felt by door drive thru also they serve good and fast how as possible. Once again thank for everyone keep contine ur servise like this 💞“

“i visit this tim hortons regularly. the staff here are very good and fast. there is one turban man working there his name is maneet pal singh. he is very fast and accurate. the serves with the best quality. his work should be appreciated. Even the manager of the store is very good.“

“Tim Hortons always provides friendly customer service and quick service. The staff are polite, welcoming, and work hard to make sure orders are prepared correctly. I enjoy the coffee, breakfast items, and the clean atmosphere. Thank you to the team for making every visit a pleasant experience.“

“I come here almost every day, and I always have a great experience. I’m pretty sure the employee’s name is Mihiska I couldn’t read her name tag very well. She’s always so nice and friendly, and she makes my drink perfectly every time. She’s always welcoming and has such a positive attitude. She really deserves a raise because she works hard and gives great customer service. Thanks for always making my visits so good!“

“Asuka was on cash, and there was several customers ahead of me. As busy as Asuka was Asuka remained calm, professional and courteous. Asuka diligently served everyone with a smile and cleared the line in a timely manner. Please give Asuka the praise that was earned. I would like to add that everyone working at this location were great as well!“

“I wanted to take a moment to recognize one staff member who has genuinely stood out to me on multiple visits. I believe her name is Lajanthy, based on the last time I noticed her name tag.

She is honestly one of the most kind, patient, and positive employees I have seen at a Tim Hortons. Every time I have been there, she carries herself with such a welcoming attitude, even when it gets busy or when customers take a little longer to decide what they want. She is especially patient with kids and customers who may be unsure, and she never makes anyone feel rushed or like they are being an inconvenience.

When the new Tim Hortons drink came out, I wanted to try it but had no idea what to ask for. Lajanthy was super reassuring, asked the right questions, and helped me choose something I would actually enjoy. She made the drink quickly, but it still came out really well made. It was not sloppy, rushed, or careless at all. You can tell she actually takes pride in doing her job properly.

I sometimes sit and work at the nearby tables, and whenever I glance over, she is always moving, helping customers, making drinks, and greeting people with genuine positivity. That kind of energy makes a huge difference in a place where people are often just stopping in quickly during a busy day. She helps make the environment feel warm, friendly, and welcoming.

Employees like Lajanthy are the reason customers remember a location and want to come back. She deserves serious recognition for the way she treats people and the consistency she brings to her work. Honestly, give her a raise!“

“I have been going to this Tims for long time. Mostly in the morning time. All the associate are perfectly trained and offer well customer service. I would like to name associate name -Sutha, Since, I am visiting this tims more often, she remembers my order and greets customers very well!“

“It's a nice place with good fast & efficient service . The place is conveniently located and also has plenty of parking spots available too.
It's one of the few Tim's that still have multi cultural workers here , which is very welcoming to see.“

“I was so happily surprised at the amazing service at Tim Hortons at 4 Lenovo’s - when I ordered my usual egg and cheese on a home style biscuit, I was disappointed to learn they were out of biscuits. I guess I looked totally crestfallen (I have to ration how often I splurge on calories) and the Manager said “if you can wait a few minutes, we’ll bake a fresh one”! I was amazed and thrilled - I waited ! It was piping hot and delicious - and he added a couple of Timbits for my wait! Not necessary but a lovely gesture! This made my day and I’m very grateful! (I’m dealing with the aftermath of a house fire, so kindness like this makes me emotional). Thank you so much!! And it was a beautiful, clean, welcoming and friendly location - it was so nice, I was very comfortable eating inside. The nicest Tim’s I’ve ever visited and I’ll return whenever I’m in this part of town!“

“I had a great experience at Tim Hortons. The staff was very welcoming, and provided quick service. My food was fresh and prepared just the way I ordered it. The restaurant was clean, and the overall atmosphere was pleasant. I really loved the kind service and would definitely come back again. Thank you for making my visit enjoyable!“

“A big thank you to Darren for being so kind and helpful to my brother and me during our visit back in September . He went above and beyond to make sure we were comfortable and taken care of, and his patience and friendly attitude really stood out.

Sometimes a small act of kindness can make someone’s day, and Darren definitely did that for us. I hope his manager and the Tim Hortons team know what a wonderful employee they have!“

“On a cool, rainy morning, our outdoor plans changed and we decided on a TH visit instead. This is a new location for us but pleasantly surprised at the size of the restaurant with different types of seating options available. The location was clean; dining area and washrooms. Staff were very pleasant and welcoming. A special shout-out to Loki on the order front.“

“I go regularly thru the drive thru in the mornings and find the staff very, very pleasant which helps to make my day!!!I have also sat inside and find it lovely and bright and usually quite clean.It's a very busy one but service is usually quite quick and there seems to be regular staff on which helps.“

“First time trying Tim Hortons and I really liked it. I live in Australia and we don't have Tim Hortons there, so I had to try it in Canada.
I had the double double and the mocha vanilla. Both were really good. The double double is simple but tasty. I also tried the muffins and donuts. They were fresh and soft. The fall spice muffin with cream inside was my favourite.
Good prices, fast service and friendly staff.
Hope Tim Hortons opens in Australia one day!“