Tim Hortons in Scarborough

“I had a great experience at this Tim Hortons. The service was excellent and the staff were very friendly. Pari was especially helpful and professional. He made sure everything was perfect and served customers with a great attitude. It’s always nice to see someone who really cares about their work. I will definitely come back again!“

“The best tim i have ever visited. I never expected this kind of service by tims. I placed an online order thinking that i might have to collect it but the lady i don't know her name she was indian brought my food at my table with napkins as well!!! And the food tasted mouth watering 😋 hot and super tasty. The garlic bread was seasoned nicely and the pizza was juicy and tasty as hell. I love you guys this is my favorite tim now will be visiting again . Super nice service.“

“I recently visited Tim Hortons and had a pleasant experience overall. The service was quick, and the staff were friendly and attentive. The coffee was fresh, and the food was prepared well. The restaurant was clean and organized, which made the visit comfortable. Although Tim Hortons is a busy place, the team managed the rush efficiently. Overall, it’s a reliable spot for a quick coffee or meal, and I would definitely visit again.“

“Easily the best Tim Hortons in the entire GTA. The team here is unbelievably fast with mobile orders - I’m in and out in minutes every single time. The staff are genuinely some of the kindest people I’ve ever interacted with at any location. They always make sure the food and drinks are perfect, fresh, and made with real care.
You can tell the manager runs this place with intention and pride - the quality checks are on point, and the drive-thru is run so efficiently. The consistency and service at this location are unmatched.
10/10 every visit. Would go out of my way just to come here!“

“I had such a great experience with the drive thru today when visiting this location. The staff were really friendly and greeted me with a warm welcome. The service was very quick even though it was kind of busy. They made my iced coffee exactly how I wanted with the extra syrup and cream. I’ll be back just for their exceptional services.❤️“

“a reliable, refreshing companion for everything that you're doing. It succeeds every single time.
The place is nice and convenient especially if you're going to the hospital and getting any appointments done. You can drop to Tim Hortons as a reward of completing the appointment (which is what I did lol).“

“I would like to share feedback for SAKSHI
Sakshi did a really great job.
Her customer service was excellent, and she had a very positive attitude.
She greeted customers with a happy face and served everyone with a smile.
Sakshi was polite, friendly, and made the experience very pleasant
I hope she gets recognition for her great work“

“I visited this Tim Hortons location for the first time, and I received excellent service. The team member was polite, attentive, and very welcoming. They prepared my order accurately and quickly, and their positive attitude created a great customer experience. I appreciate their effort and professionalism. Please share my positive feedback with the team. Thank you!“

“I stopped by Tim Hortons for a quick coffee break, and it didn’t disappoint. The coffee was fresh, the service was fast, and the atmosphere felt relaxed. It’s a reliable spot when you want something simple and satisfying without the wait.“

“It's a Friday ritual to have a coffee and dessert at this location. Great staff all round but Jo pleasantly and courteously serves me with a respectful and friendly demeanor, making the atmosphere a welcoming place to savor my treat. Keep up the great job.“

“This Tim Hortons has improved so much, and the new management clearly deserves credit. The difference in organization, speed, and overall atmosphere is noticeable right away. The staff are more friendly, professional, and work together efficiently even during busy hours. My orders have been consistently accurate, the coffee is always fresh, and the store is much cleaner and better maintained than before. It honestly feels like a completely refreshed location. Huge respect to the new management team for turning things around and creating such a positive customer experience. This is now one of the best Tim Hortons locations I’ve visited, and I highly recommend it.😃“

“Always a great experience here! food is always fresh and service is great , but what really stood out was the staff’s honesty and kindness. I accidentally left my phone in the bathroom, and a worker kept it safe for me until I came back. That level of care and integrity is rare and truly appreciated. Thanks again Vidhi!“

“I love the way they do customer service … staff are always smiling & very accommodating… they are super friendly & polite… that’s why I always love coming to this location … the service is always excellent..kuddos to all staff especially the Filipina manager … she trained her staff very well“

“I recently visited Tim Hortons and had a great experience. Sizzal provided excellent service — very friendly and attentive! My coffee was fresh and perfectly made, and the place was clean and comfortable. Always a reliable spot for coffee and a quick bite! ☕“

“I had a great experience with the baker at Tim Hortons. Everything was fresh, well-prepared, and consistent. You can tell there’s real care and attention to quality in the work. The baked goods were on point, and the service behind the scenes clearly reflects strong effort and dedication. Keep up the great work.“

“Habreet is awesome! We walked in during rush hour to order a large amount of coffee and food, and she truly did her best to help us despite how busy it was. We really appreciate her effort and the great service from the staff at this Tim Hortons location.“

“I recently visited this spot and was thoroughly impressed! The Almond latte was incredibly delicious, and the apple fritter was equally amazing. The staff were polite and the service was on time, making for a fantastic experience. Highly recommend!“

“This is a fantastic Tim Hortons location! The food and beverages are always fresh and there is a great assortment and variety of baked goods. The team is extremely friendly and efficient. I wanted to give a special shoutout to Angus for his exceptional customer service. He is friendly, welcoming, and genuinely attentive. Thank you, Angus!“

“I usually visit this Tim Hortons in the evening, and I just want to give a big shoutout to the evening staff. They’re always friendly, efficient, and handle busy times with a smile. Really appreciate the great service—makes my day every time!“

“I always have a great experience at this Tim Hortons. The staff are friendly and welcoming, but I especially want to thank Ishan for his kindness and excellent customer service. He is always respectful, professional, and treats customers with a smile. People like him make customers want to come back again. Thank you, Ishan!“

“I've never done a review before, but people deserve to know about this location.

We live at Eglinton and Birchmount, but we make an effort to drive to this location because of the staff. Their customer service is better than any tim hortons we've been to. They have great standards, the Tim Hortons Standards. They always make it right, and they let us know ahead of time if there are items on the menu that they're unable to serve due to maintenance, out of stock, etc.

And even if it's another location that didn't make the drinks properly, they accommodate us and replace them for us.

It just makes me sad that they have to deal with customers who can't understand that they're doing their job and actually adhering to the standards that have been set by the Tim Hortons itself. Sometimes, we walk inside to order, and we see how some of these customers treat the staff. They don't know basic respect, and they don't have proper manners.

We were at the drive-thru yesterday, and this car ahead of us threw a compostable trash into the donation box. When the staff caught them, they didn't even apologize and just drove off. These people keep throwing their trash everywhere, just like what they do back home.

I feel bad for the staff of this location that has to deal with rude and ungrateful customers. Some of them don't even know how to say please and thank you.

To the staff, I hope you guys know that you are all doing a great job. It is not easy to work in a customer service-facing industry, but I admire and appreciate all of you for your hard work and dedication.

We will always be coming to this location and support all of you.“

“Tims Hortons at 3566 St Clair Ave E in Scarborough is a cozy and convenient spot for coffee and breakfast. The evening and night staff here are truly wonderful — they’re friendly, efficient, and always make customers feel welcome, even during busy hours. Their service shows genuine teamwork and care. However, during the morning rush, the experience can sometimes vary. While some team members work very hard and manage orders smoothly, a few others seem less engaged, which can slow things down when there’s a long line. With a little more coordination and consistency, this location could easily become one of the best in the area. Still, it’s a reliable place to grab your favorite Tims coffee or snack at almost any hour.“

“I had a great experience, the store was clean and well-maintained, which made the visit even more pleasant. The staff were friendly, polite, and served customers efficiently even during busy hours. My order was prepared quickly and exactly as requested—I especially appreciated that my wrap was customized perfectly the way I wanted.

Overall, excellent customer service and a great place to grab coffee and food. Highly recommended!“

“This Tim Hortons is pretty decent. The coffee is usually fresh, and the staff is friendly enough. Even during the morning rush, the staff manages to keep things running smoothly.The place is usually kept clean, and they haven't messed up my order yet, which is a win! Overall, it's a solid Tim's if you're in the area.“

“I am only leaving this. 5 star because Priya was super friendly and she actually listened to my request.

I asked simply to mix my icecap more and without any attitude she did it.

She also cleaned the top of my lid which no one ever does or cares too. But priya did it with a smile

Thank you“

“It so happens that my grandmother was admitted here to General Hospital, and I was thirsty, so I decided to get a drink. I ordered the strawberry watermelon sparkling quencher and it tasted delicious! My order was processed quickly after I ordered my drink from the app.“

“Wow, so I was having a pretty bad night and day today. I just went for a walk at the water of the Scarborough Bluffs just to get out and get some fresh air because my cat got really sick last night and it’s just been a rough day and I ordered myself a coffee and it was handed to me with the word love and a smiley face on it and honestly little things like this. Just changed my whole day like I’m happy. I feel great right now after receiving this coffee From a very nice Lady, I’m sure if you guys asked who wrote love and handed it to a young girl driving a van you could figure out who it was but five stars for her because little things like this she didn’t know what I was going through, but she just made my whole day turn around and just put a big smile on my face.“

“I just wanted to appreciate one of your employees, Rachit, who was working last night. He provided excellent customer service and was very polite and helpful. It made my visit to Tim Hortons a great experience. Please pass on my thanks to him for the great service.“

“I'm glad they are back open now. I got my hot chocolate here along with a muffin from a local business pop up shop there. This Tim Hortons inside the hospital was closed for a while and now I'm glad they are back open now. Very convenient way to get treats while we are waiting during our hospital visit.“

“I’d like to commend Jemma and Jennet for their outstanding service at Tim Hortons. They were both incredibly friendly, efficient, and made my visit a pleasant one. It’s always great to see staff who genuinely care about customer satisfaction. Keep up the great work!“

“I’ve been to this Tim Hortons a few times now, and it’s a really good spot. The staff are always quick, even when it gets a bit busy. They are also very kind! It’s a nice place to sit down for a coffee or a quick bite. I usually grab an iced cap and a donut, and they always hit the spot. Very good, consistent service and a comfortable place to take a break.“

“I got a filled ring, maybe 1 month ago, and I got back to the Tim hortons to try and get it again, and it’s never there, I always get a coffee or something else, but I’m waiting for the filled rings to come back again, they were so good, please bring them back“

“I had a really great experience at Tim Hortons, thanks to two amazing staff members PUSHPA and JED. From the moment I walked in, they were welcoming, polite, and genuinely attentive.

Both of them handled the rush with impressive efficiency while still maintaining a positive attitude. My order was prepared quickly and exactly as requested, and they even took the time to ensure everything was perfect before handing it over.

What stood out the most was their teamwork and professionalism. They supported each other seamlessly, creating a smooth and friendly environment that made the whole experience enjoyable.

It’s not every day you come across service like this—these two truly represent excellent customer service and deserve recognition for their hard work and dedication.“

“I’ve been coming to this Tim Hortons for about a month now, and the experience has always been great. The service is excellent, and the place is clean and well organized. Special thanks to Umang for being friendly and helpful — it really makes a difference. Highly recommended!“

“I am a regular here every time I come here with my husband Sonia always treats us with a smile and I wish her the best , she is wonderful and perfect in customer service, I am very happy to come here every time and suggest everyone to come here as well .“

“This is probably one of my favourite Tim Hortons to visit. They’re super busy, but they’re very efficient at getting whatever you order to you quickly.

I especially like the young Filipino kid with the glasses. He made my iced cappuccino to perfection today. The other shorter Filipino kid is also amazing every time I get my him. Realistically, they’re all very friendly and provide excellent customer service every time I’m in there. Always having a good time with each other; genuinely happy to be there.

One of the supervisors/managers also helped me out with a discontinued item in the past, and even gave me a discount because I’m there so often. That makes me want to spend my money at this location.

Definitely recommend this Tim’s.“

“I visited Tim Hortons in the evening and had such a great experience! The atmosphere was calm and cozy, perfect for winding down after a long day. The staff were so friendly and welcoming, and my order was prepared quickly with a smile. Special mention to Kayani, who was so polite and kind, it truly made the visit even better. My coffee was fresh and hot, and the donut I ordered was just right—tasty and satisfying.
It really made my evening feel brighter, and I’ll definitely be coming back here again. Great service, great quality, and a wonderful place to relax in the evening.“

“This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping.
I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨.

A little surprised why it took the order so long when there were 10 available ?

Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼‍♀️“

“i visit this tim hortons regularly. the staff here are very good and fast. there is one turban man working there his name is maneet pal singh. he is very fast and accurate. the serves with the best quality. his work should be appreciated. Even the manager of the store is very good.“

“I have been going to this Tims for long time. Mostly in the morning time. All the associate are perfectly trained and offer well customer service. I would like to name associate name -Sutha, Since, I am visiting this tims more often, she remembers my order and greets customers very well!“

“I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!“

“I had 2 minutes to spare an hour ago before I need to be at work got there quick and out I go everything bagel and steeped tea waited a minute and was out and still amazing taste and quality ! I have had bad experiences at this location before but today was amazing and made my day !“

“I’ve been coming to this Tim Hortons for 7+ years. The food service has declined, some of the employees are pretty rude and rush you. But other than that it is still good. There is one employee specifically, I’m pretty sure her name is Passma, that is absolutely amazing!! She is so kind, extremely friendly, always smiling & always provides amazing service! She is always there in the mornings around 9 -11am at the drive thru window. She deserves some type of recognition, she is an amazing employee.“

“Had an amazing experience at Tim Hortons. Paritosh was incredibly friendly, professional, and attentive — he made sure my order was perfect and served with a smile. It’s always nice to see someone who truly cares about good customer service. The coffee was fresh, the food was great, and Paritosh made the visit even better. Thanks for the excellent service!“

“I stopped by this Tim Hortons recently and wanted to highlight something that often gets overlooked—just how clean and well-maintained their bathroom facilities are. The space was spotless, well-stocked, and clearly cared for on a regular basis. It made a big difference in my overall impression of the location.

Clean restrooms say a lot about how a place is run, and this team is clearly paying attention to the details. It’s refreshing to see that level of upkeep in a busy spot. I appreciate the effort and hope it stays this way!“

“On a cool, rainy morning, our outdoor plans changed and we decided on a TH visit instead. This is a new location for us but pleasantly surprised at the size of the restaurant with different types of seating options available. The location was clean; dining area and washrooms. Staff were very pleasant and welcoming. A special shout-out to Loki on the order front.“

“It's a nice place with good fast & efficient service . The place is conveniently located and also has plenty of parking spots available too.
It's one of the few Tim's that still have multi cultural workers here , which is very welcoming to see.“

“I go regularly thru the drive thru in the mornings and find the staff very, very pleasant which helps to make my day!!!I have also sat inside and find it lovely and bright and usually quite clean.It's a very busy one but service is usually quite quick and there seems to be regular staff on which helps.“

“I left a bad review with this location the last week, I called in, spoke with the manager. Lovely women with a personable attitude that makes you smile and happy to rectify the situation with them.

The way they had dealt with the issue afterward was above and beyond the standard you'd expect from any food service industry which makes me happy to come back to this location. Great staff. Amazing management“