Tim Hortons in Scarborough

“I was having a tough day and stopped by this store to grab an ice capp before heading to the library to clear my head. The staff member's genuine kindness turned my whole mood around instantly. It's a good reminder that a little kindness can make someone's day — thank you!“

“Stopped by for a coffee on my way to work. The staff were friendly, my order was ready pretty quickly, and everything tasted fresh. The place was clean, and there was plenty of seating available. A reliable Tim Hortons whenever I’m in the area.“

“I had a great experience at Tim Hortons. The staff were friendly especially Arsh. She was amazing and served my order quickly. The coffee was fresh and flavorful, and the food was tasty and well-prepared. The restaurant was clean and had a welcoming atmosphere. It's a great place to grab a quick breakfast or enjoy a coffee break. I would definitely visit again and recommend it to others.“

“Visited the store today and had a good experience.
All the staff is warm and friendly! Special thanks to Manager Neeraj, Qaaenaat & Gurpreet for their amazing service. The steeped tea was fresh and so was the chicken wrap. 👍🏻“

“Harpreet is incredibly patient, courteous, and professional. She genuinely takes the time to listen, answers questions with care, and ensures everything is handled smoothly. It’s a pleasure interacting with someone who is so dedicated to helping others. Thank you“

“I visit this location on a regular basis and must say the atmosphere is welcoming with great service and enjoyable food and drink. Wonderful evening staff here compared to other stores . Thanks to all. I specifically really liked the supervisor warm and helpful nature , She helped me pick my order when I was confused with options . Highly recommend“

“Easily the best Tim Hortons in the entire GTA. The team here is unbelievably fast with mobile orders - I’m in and out in minutes every single time. The staff are genuinely some of the kindest people I’ve ever interacted with at any location. They always make sure the food and drinks are perfect, fresh, and made with real care.
You can tell the manager runs this place with intention and pride - the quality checks are on point, and the drive-thru is run so efficiently. The consistency and service at this location are unmatched.
10/10 every visit. Would go out of my way just to come here!“

“My recent experience at Tim Hortons was really good. The staff were polite and welcoming, and my order was prepared quickly. The coffee was fresh and tasted great, and the food was warm and satisfying. The place was clean and had a comfortable atmosphere. Overall, I had a pleasant experience and would definitely visit again.“

“My mornings usually start with a stop at Tim Hortons. The staff are welcoming, the coffee is always fresh, and the service is fast, which keeps me coming back regularly.

Suvita made a strong impression with their professionalism and customer care.She even know about her daily customer choice. The team is Always easy to reach, helpful throughout the process, and made everything feel straightforward and hassle-free.Thank you for doing this job and make our day with the coffee .☘“

“Helpful and Convenient, this Tim Hortons is always usually in stock. And their representatives attitude is very polite with good inquiry especially employee Raji. And you can see an employee in the picture hard at work his name kowsi and congratulations 🎉 to him for keeping remarkable diligent.“

“Clean, bright, and spacious location. The service is friendly, and it's a great spot to sit down, grab an Iced Capp, and get some quick work done. The bakery display is always fully stocked and fresh. Highly recommend this specific spot!“

“I had such a great experience with the drive thru today when visiting this location. The staff were really friendly and greeted me with a warm welcome. The service was very quick even though it was kind of busy. They made my iced coffee exactly how I wanted with the extra syrup and cream. I’ll be back just for their exceptional services.❤️“

“I’ve been visiting this Tim Hortons for several decades, and it has become much more than just a place to grab a coffee. It serves patients, families, visitors, volunteers, physicians, nurses, and other healthcare professionals throughout the day. Opening as early as 5:00 a.m. and staying open until 11:00 p.m., it provides a valuable service to everyone who comes through the hospital.

One thing I especially appreciate is having a familiar place where patients and families can take a short break during what is often a stressful or emotional time. Sometimes a simple cup of coffee, a warm smile, or a kind conversation can mean more than we realize.

My only suggestion would be to continue emphasizing kindness and empathy in every customer interaction. This is not a typical Tim Hortons. Many customers may be dealing with illness, waiting for loved ones, or working long and demanding shifts. A little extra patience and compassion can truly brighten someone’s day.

Overall, I have had many positive experiences here over the years, and I appreciate having this Tim Hortons as part of the Centenary Hospital community. Keep up the great work!

Update: Thank you for your kind response from the owner. I truly appreciate you taking the time to acknowledge my review. This location plays an important role for patients, families, visitors, and hospital staff, and I wish the entire team continued success.“

“This location is the best for me.. All staff are well trained and very nice and friendly.. The manager i have known her for decade..and ahe is always kind & very pleasant.. I will recommend this location to my friends and relatives..“

“Great timmys location was busy but not packed. Walk in only no drive thru but all in all a great location. Staff was friendly and patient with our large 6 person order it was clean and a comfortable atmosphere. Will definitely go back if we've got the chance and are in the area again“

“Proper layout reminds me of the good old locations, good service good selection of many donuts like the classic powder jelly- don’t ever change this. I wish this location was 24 hours for the late night linkups that’s all I can say“

“Not a great experience today, July 9, quality of food was absolutely awful, ordered a breakfast sandwich, bacon was burned, not edible, staff was stressed and all over the place, I don't know what is happening in this location. Use to be great“

“The staff are super friendly and I feel are trying to work as efficiently as they can, but they seem swamped and the lines are so long. This location needs to hire more people as sometimes I’m in a hurry and decide to go to another Tims. I want to emphasize that the staff here is the best service I’ve ever received and they deserve to be supported.“

“Even though there was a long lineup when I ordered my combo, the staff remained incredibly polite and professional throughout the rush. They worked very hard and made sure every customer received the correct order. Their teamwork, efficiency, and dedication during such an unexpectedly busy time were truly impressive.“

“Tims Hortons at 3566 St Clair Ave E in Scarborough is a cozy and convenient spot for coffee and breakfast. The evening and night staff here are truly wonderful — they’re friendly, efficient, and always make customers feel welcome, even during busy hours. Their service shows genuine teamwork and care. However, during the morning rush, the experience can sometimes vary. While some team members work very hard and manage orders smoothly, a few others seem less engaged, which can slow things down when there’s a long line. With a little more coordination and consistency, this location could easily become one of the best in the area. Still, it’s a reliable place to grab your favorite Tims coffee or snack at almost any hour.“

“I recently visited this spot and was thoroughly impressed! The Almond latte was incredibly delicious, and the apple fritter was equally amazing. The staff were polite and the service was on time, making for a fantastic experience. Highly recommend!“

“This is a fantastic Tim Hortons location! The food and beverages are always fresh and there is a great assortment and variety of baked goods. The team is extremely friendly and efficient. I wanted to give a special shoutout to Angus for his exceptional customer service. He is friendly, welcoming, and genuinely attentive. Thank you, Angus!“

“The service was spectacular, always fast and accurate. When the newbies slip up, the senior members (or manager, idk), fix it and even ask to alter orders to a more expensive variety sometimes

The atmosphere is good, during rush hour it can get a bit tense waiting to see if the donuts i like finish before I make it to the register, but otherwise it's stellar.“

“I am only leaving this. 5 star because Priya was super friendly and she actually listened to my request.

I asked simply to mix my icecap more and without any attitude she did it.

She also cleaned the top of my lid which no one ever does or cares too. But priya did it with a smile

Thank you“

“I've never done a review before, but people deserve to know about this location.

We live at Eglinton and Birchmount, but we make an effort to drive to this location because of the staff. Their customer service is better than any tim hortons we've been to. They have great standards, the Tim Hortons Standards. They always make it right, and they let us know ahead of time if there are items on the menu that they're unable to serve due to maintenance, out of stock, etc.

And even if it's another location that didn't make the drinks properly, they accommodate us and replace them for us.

It just makes me sad that they have to deal with customers who can't understand that they're doing their job and actually adhering to the standards that have been set by the Tim Hortons itself. Sometimes, we walk inside to order, and we see how some of these customers treat the staff. They don't know basic respect, and they don't have proper manners.

We were at the drive-thru yesterday, and this car ahead of us threw a compostable trash into the donation box. When the staff caught them, they didn't even apologize and just drove off. These people keep throwing their trash everywhere, just like what they do back home.

I feel bad for the staff of this location that has to deal with rude and ungrateful customers. Some of them don't even know how to say please and thank you.

To the staff, I hope you guys know that you are all doing a great job. It is not easy to work in a customer service-facing industry, but I admire and appreciate all of you for your hard work and dedication.

We will always be coming to this location and support all of you.“

“I had a great experience, the store was clean and well-maintained, which made the visit even more pleasant. The staff were friendly, polite, and served customers efficiently even during busy hours. My order was prepared quickly and exactly as requested—I especially appreciated that my wrap was customized perfectly the way I wanted.

Overall, excellent customer service and a great place to grab coffee and food. Highly recommended!“

“I just wanted to appreciate one of your employees, Rachit, who was working last night. He provided excellent customer service and was very polite and helpful. It made my visit to Tim Hortons a great experience. Please pass on my thanks to him for the great service.“

“This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping.
I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨.

A little surprised why it took the order so long when there were 10 available ?

Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼‍♀️“

“I come to this Tim Hortons every morning before work. I am always greeted with a smile ( if they are not wearing masks ) from two of the works there FAITH and CECILA. These two lady’s run the online orders effortlessly. I have issues with ordering food in public and I have a big germ phobia and normally I do not eat outside of my house. But these two ladies understand me and my mornings have never been more enjoyable. The food at this location has also always been fresh and I have even ventured out and ordered food I would normally never try. I applaud FAITH and CECILA for recognizing their customers needs and really do appreciate them ❤️“

“I'm glad they are back open now. I got my hot chocolate here along with a muffin from a local business pop up shop there. This Tim Hortons inside the hospital was closed for a while and now I'm glad they are back open now. Very convenient way to get treats while we are waiting during our hospital visit.“

“I come here almost every day, and I always have a great experience. I’m pretty sure the employee’s name is Mihiska I couldn’t read her name tag very well. She’s always so nice and friendly, and she makes my drink perfectly every time. She’s always welcoming and has such a positive attitude. She really deserves a raise because she works hard and gives great customer service. Thanks for always making my visits so good!“

“I had a really great experience at Tim Hortons, thanks to two amazing staff members PUSHPA and JED. From the moment I walked in, they were welcoming, polite, and genuinely attentive.

Both of them handled the rush with impressive efficiency while still maintaining a positive attitude. My order was prepared quickly and exactly as requested, and they even took the time to ensure everything was perfect before handing it over.

What stood out the most was their teamwork and professionalism. They supported each other seamlessly, creating a smooth and friendly environment that made the whole experience enjoyable.

It’s not every day you come across service like this—these two truly represent excellent customer service and deserve recognition for their hard work and dedication.“

“I always enjoy stopping by this Tim Hortons! The customer service is consistently excellent, and Chanukshan always stands out for his friendly attitude and professionalism. He's welcoming, attentive, and goes the extra mile to make every visit a pleasant one. Thank you for always making customers feel valued. Keep up the fantastic work! :)“

“Stopped by Tim Hortons near EVG yesterday and had a really nice experience. I forgot to ask for no whipped cream on my Oreo Iced Capp, and even though the staff was busy, they happily remade it for me with a smile and no hassle at all.

Really appreciated the kindness and great customer service. Thank you to the team, I'll definitely be back!“

“Wow! Wow! Wow!

This must be the favorite location til date and yes special shoutout to the guy Joban there…..bro needs a raise he is so patient, kind and humble 🙏🙏hope other locations had someone like him always 😌🤘🤘Thanks to him, hope management promotes him🫡“

“I’d like to commend Jemma and Jennet for their outstanding service at Tim Hortons. They were both incredibly friendly, efficient, and made my visit a pleasant one. It’s always great to see staff who genuinely care about customer satisfaction. Keep up the great work!“

“I’ve been to this Tim Hortons a few times now, and it’s a really good spot. The staff are always quick, even when it gets a bit busy. They are also very kind! It’s a nice place to sit down for a coffee or a quick bite. I usually grab an iced cap and a donut, and they always hit the spot. Very good, consistent service and a comfortable place to take a break.“

“The reps here were all so pleasant and friendly, especially after receiving such poor service next door at Wendy's. I order a cheese tea biscuit toasted with butter (not all Timmy's carry them), timbits and a large glass of ice water.
There are plenty of seats and the place was overall quite clean for how busy it is.
It's not far from the hospital (just a 3 minute walk).
I would definitely return to try one of their meals if in the area again.“

“I am a regular here every time I come here with my husband Sonia always treats us with a smile and I wish her the best , she is wonderful and perfect in customer service, I am very happy to come here every time and suggest everyone to come here as well .“

“I wanted to take a moment to recognize one staff member who has genuinely stood out to me on multiple visits. I believe her name is Lajanthy, based on the last time I noticed her name tag.

She is honestly one of the most kind, patient, and positive employees I have seen at a Tim Hortons. Every time I have been there, she carries herself with such a welcoming attitude, even when it gets busy or when customers take a little longer to decide what they want. She is especially patient with kids and customers who may be unsure, and she never makes anyone feel rushed or like they are being an inconvenience.

When the new Tim Hortons drink came out, I wanted to try it but had no idea what to ask for. Lajanthy was super reassuring, asked the right questions, and helped me choose something I would actually enjoy. She made the drink quickly, but it still came out really well made. It was not sloppy, rushed, or careless at all. You can tell she actually takes pride in doing her job properly.

I sometimes sit and work at the nearby tables, and whenever I glance over, she is always moving, helping customers, making drinks, and greeting people with genuine positivity. That kind of energy makes a huge difference in a place where people are often just stopping in quickly during a busy day. She helps make the environment feel warm, friendly, and welcoming.

Employees like Lajanthy are the reason customers remember a location and want to come back. She deserves serious recognition for the way she treats people and the consistency she brings to her work. Honestly, give her a raise!“

“i visit this tim hortons regularly. the staff here are very good and fast. there is one turban man working there his name is maneet pal singh. he is very fast and accurate. the serves with the best quality. his work should be appreciated. Even the manager of the store is very good.“

“I had a great experience at this Tim Hortons! The customer service was amazing, staff were friendly, quick, and my order was made quickly and tasted great. The location was also very clean and well-kept, which I appreciate. Definitely coming back!“

“I had a great experience at Tim Hortons. The staff was very welcoming, and provided quick service. My food was fresh and prepared just the way I ordered it. The restaurant was clean, and the overall atmosphere was pleasant. I really loved the kind service and would definitely come back again. Thank you for making my visit enjoyable!“

“I visited with one of my college I ordered for cold coffee and some donut the lady who served us she was nice in nature served with a smile also help to choose veggie option may be her name is kanisha best customer service definetlty tried again cheese melt sandwich“

“Nice Tim Hortons. We had an appointment with a practitioner nearby so we stopped by at this Tim Hortons and got drink.
The service is great. We were served by Tharsi and she is kind, polite, and friendly. I was able to spend time and get a drink and take a break from my errands here. The garbage bins were not overfilled and the place was clean.“

“I stopped by this Tim Hortons recently and wanted to highlight something that often gets overlooked—just how clean and well-maintained their bathroom facilities are. The space was spotless, well-stocked, and clearly cared for on a regular basis. It made a big difference in my overall impression of the location.

Clean restrooms say a lot about how a place is run, and this team is clearly paying attention to the details. It’s refreshing to see that level of upkeep in a busy spot. I appreciate the effort and hope it stays this way!“

“I had an excellent experience thanks to Kamal! They gave me some great drink recommendations and, when they let me know they were out of the sandwich buns for my Turkey Club, they suggested getting it as a wrap instead. I took their recommendation, and I wasn’t disappointed at all—it was delicious.

What really stood out was the customer service. For once, I genuinely felt appreciated as a customer at Tim Hortons, and that’s entirely because of Kamal. Friendly, attentive, and willing to go the extra mile to make sure I had a great experience. Thank you, Kamal—I’ll definitely be coming back!“

“A special appreciation to the manager, Suba, for doing such an amazing job. You can really see the positive leadership and teamwork in the store. Everything was well organized, clean, and handled professionally. Suba truly cares about customer satisfaction, and it shows!

Highly recommend this location. I’ll definitely be coming back again! 😊👏“

“Jeya provided outstanding customer service during my visit to Tim Hortons. They were friendly, attentive, and made sure my order was prepared correctly. Their positive attitude and professionalism made my experience enjoyable. It’s always appreciated when someone goes above and beyond to make customers feel welcome. Thank you, Jeya, for the excellent service!“