Tim Hortons in Toronto

“I had a very good experience at Tim Hortons. The staff who name Lavanya was friendly, polite, and very welcoming. They served me with a smile and made my order quickly and correctly. Their good customer service really made my day. Thank you to the wonderful staff for being so kind and helpful.“

“I had an excellent experience at this Tim Hortons, thanks to Simran and the entire team. Simran provided outstanding customer service—friendly, professional, and attentive throughout my visit. They made sure my order was accurate and served with a genuine smile, making the experience even more enjoyable.
The quality of the food was excellent, and everything tasted fresh and well prepared. The baked products were fresh, soft, and delicious, showing the care the team puts into maintaining high standards. The coffee was also served fresh and exactly as ordered.

The store was clean, well organized, and the service was quick even during busy hours. It's clear that Simran and the team are committed to providing a great customer experience. I highly recommend this Tim Hortons for its exceptional service, fresh baked products, and consistently high-quality food. Keep up the great work!“

“The staff is always super friendly and welcoming. Some know my order by heart and will ask “The usual?”, which is a great testament to their attention to detail and customer service. They even know their regulars by name and shout, “Hi Bill!”, like an episode of Cheers. This is definitely one of the best Tim’s locations (based on customer service) that I frequent and will be sad if I should ever move out of the neighborhood.“

“This is an amazing tims to go. I went there so hungry and tired in the last week in the eveningAsmita is such an amazing person made my day… I got a wrap and matcha latte ….. she was so friendly and welcoming, top notch customer service.“

“The woman at the drive through SUNNY is the most wonderful person. She is always the happiest, most upbeat human I encounter. Everytime I leave I’m in a better mood. She needs to be recognized by corporate for making Tim Hortons a genuinely happy and exciting experience every single day.“

“Had a great experience at Tim Hortons today. Gayathri offered really helpful suggestions that made it easy for me to customize my order, and the service was quick and very clean. I was running late for work, and she still managed to help me with fast and efficient service. Despite the long waiting line, Gayathri handled everything exceptionally well—providing quick service without compromising the quality of the food. Truly excellent customer service by Gayathri and Team!“

“Best experience every time! The assistant manager Ritika treats every customer like family and always greets everyone with kindness and respect. Even near closing time, she still made fresh food and fresh cofffee for us without making us feel rushed. She is hardworking, caring, and amazing with her staff. You can tell she truly loves what she does. This place feels warm and welcoming because of her.“

“The best team I’ve ever been served by, been coming here for 3 years and they have always been the friendliest bunch and always asking me about my day. some days all I have to do is walk in and they know my order better then I do. Thank you for the best service“

“I had an outstanding experience at Tim Hortons located a 145 king street west.
Even during a busy period, my order was prepared quickly and accurately.
Impressively spotless and an overall welcoming atmosphere
What impressed me most was even during the rush, all of the staff was extremely professional, and genuinely welcoming.
I would highly recommend this location !!!
Keep up the good work!! :)“

“I had a wonderful experience at Tim Hortons thanks to Fatima. She was incredibly friendly, welcoming, and professional from the moment I walked in. She took my order with a smile, made sure everything was correct, and served everything quickly. I’ll definitely be coming back!“

“I was in a rush for work, but it was too busy in the store even on Saturday morning. So I didn’t get a chance to pick up my mobile order coffee.

I went back during the lunchtime, explaining what happened this morning. The manager was so nice that she just made me a new one immediately for free. This store deserves a credit for that.“

“A solid Tim Hortons, especially compared with other locations. It’s a smaller store with limited parking, but being right on the corner by the LRT stop makes it extremely convenient for transit customers.
I also tried the new Harry Potter donuts and the new caramel Timbits are easily the best Timbits! 🍩☕
Convenient location, good selection, and a great spot to grab a quick coffee and treat.“

“This little Tim Hortons tucked away in this shopper’s drug mart is by far the best Tim’s around not because of the product but for the people who dedicate their time and energy serving this great community. Ritika and her colleagues are unbelievable. From memorizing tons of peoples orders to starting our days with great big smiles. These people are the reason this Tims is the go to.

Thank you Ritika and the rest of the team!!“

“Accessible place to get your tea or coffee to start your day. Even more convenient as it has a food court to sit in. Fast service, and the manager was helpful as it was a busy hour when we dropped by.
I was also happy the steeped tea was fresh. I had my second cup.“

“Huge shoutout to Harminder at this Tim Hortons location! She is always incredibly friendly, fast, and brings such a positive energy to the counter. My order is always perfect and served with a genuine smile. Excellent customer service like hers is hard to find! Thanks, Harminder“

“I absolutely adore this location
They serve you with a smile and chit chat
They keep their customers happy … they know their regulars by name
So friendly by far one of the best locations and I have frequented several!
Gerrard Square location - you rock !! Keep up the amazing work !!“

“Fantastic service at this Tim Hortons. Nabiha is friendly, quick, and genuinely attentive, making the whole visit feel easy and welcoming. The store was clean, the order was accurate, and the dark roast was perfect smooth, bold, and fresh. Always a reliable stop. Kudos to the team“

“I had a great experience at Tim Hortons today. The service was quick, the food and coffee were fresh, and the atmosphere was welcoming. A special thank you to HIYA for being exceptionally friendly, professional, and attentive. They made the visit even better with their positive attitude and excellent customer service. Experiences like this are why I enjoy coming back. Keep up the great work!“

“Had a great experience at Tim Hortons, especially because of Omar! He was very friendly, polite, and provided excellent customer service. He was welcoming and made sure everything was taken care of with a positive attitude. Definitely appreciated his service and kindness. Great job, Omar! 😊“

“Hello,

I'm a regular customer of this outlet and the staff is amazing...they all are fast, attentive and amicable. I never have to worry about my orders. Each and every member in the team deserves a shout out. Also, Anu and Jo... Thanks you for all the hospitality. :).. highly recommended.“

“I went there today in the afternoon and it was so busy but the staff was so good. When I ordered they were patiently taking my order it was huge but at last I got all the items and everything was so good. I recommend everyone to go there and get good food and customer service.“

“I had a great experience. The staff were friendly, welcoming, and served my order quickly. My coffee was fresh, and my food was hot. The restaurant was clean and well-organized, making it a pleasant place to stop by. The employees worked efficiently even during a busy time, and their customer service made my visit enjoyable.“

“I just had a great service from there.
I thought I ordered iced latte but actually I said chai latte (maybe I was so tired lol). The lady who received my order even double checked my order and I said that’s correct. After I got my drink I complained i got chai latte. She didn’t fight me back. She offered what I want and made it so fast. I forgot to ask her name but I really appreciate her sweet and kind heart.“

“We stopped by Tim Hortons just for a coffee and ended up getting a few more things, thanks to Khushpreet’s recommendations. She was such a happy, friendly, and professional person, and her suggestions were spot on. We really enjoyed everything we tried. Great service and a lovely experience!“

“Great customer service by helpful staff members. This location is best for your morning freshly brewed coffee which is served with a smile.
All appreciation to the manager lady who keeps the location active and lively.
😊“

“I work in the building, and I get the same coffee order every morning. In a very busy branch, the staff have taken the time to know me, and my order, and they are very pleasant and helpful even under stressful situations. Shout out to Mukta who is so efficient and kind, and to the manager who greets me by name when I come into the shop.“

“As an American, I have lived with dunkin' donuts for all my life, as i came here on a vacation, i had to try Tim Hortons. I just got a chocolate dipped which the chocolate was chewwier then dunks but over all better! They also had some many other options, like pizza, more muffin options, and pastries. Very good! (Wish we had them in America 😞)“

“Me and my Group all of us are Taxi and Uber drivers. We always go to this place to take a break and refresh our mind with their very tasty coffee and the customer there are very nice. They’re even doing more than what they are supposed to do they know our name even when we come they say hi to us by calling our name and we appreciate that and the service they given the friendly and smiley face is very comfortable and welcome you to come back again and again every day,“

“I went for a chicken wrap meal and had an excellent experience. The store is quite small and located inside a gas station, but despite the busy lunch rush and crowded space, the staff handled everything efficiently. The customer service was great, and I really enjoyed both the food and the overall experience.“

“Some places serve coffee. This Tim Hortons serves good vibes too.

From the moment I walked in, I was welcomed with warm smiles and genuine friendliness that instantly brightened my day. Despite being busy, the team worked like a well-oiled machine—fast, efficient, and always courteous. My order was ready before I knew it, yet I never felt rushed.

It’s refreshing to see a team that delivers not only quick service but also kindness with every interaction. Great coffee, great people, and a great atmosphere. This is customer service done right. Keep smiling—you’re making a difference, one cup at a time!“

“Girl took care of us and was fantastic—friendly, attentive, and made the experience better overall.

Portion sizes were generous, which is a nice plus. The view of Lake Ontario really elevates the atmosphere, and in the summer, the patio is definitely worth trying.“

“I come here pretty often for lunch and everything tastes amazing, staff are also very friendly greeting me with smiles every time I go. But I’m a bit concerned about the cleanliness for the past few days because I bought a pack of timbits today and there was a piece of hair, in the timbit….and it’s curly…“

“I ve been coming to this location for the past five years, and I can't say enough good things about the team here. Every single visit makes me feel like a VIP, and that's all because of the incredible people who work here.

A special thank you to Justine, Abhi, and Priya. They always greet me with a smile, provide exceptional service, and truly make my day. They know my order so well that my coffee is often ready before I even have a chance to pay! It's those thoughtful little touches that keep me coming back.

Their kindness, consistency, and genuine care for their customers make this location stand out. It's rare to find a team that makes you feel so welcomed and appreciated every time you walk through the door.

Thank you all for making every visit such a positive experience. You should be very proud of the amazing service you provide. Keep up the fantastic work you've earned a customer for life!“

“I had a great experience at this Tim Hortons location on Pape! The staff were friendly and efficient, even during a busy time, and my order was prepared quickly and exactly how I wanted it. The coffee was fresh, and the food was warm and tasty. The place was clean and well-maintained, which made it comfortable. Definitely one of the better Tim Hortons spots in the area—I'll be coming back!“

“I always have a great experience at this Tim Hortons. The employees are very nice, friendly, and professional. They always greet customers with a smile and provide fast service. The store is clean, the food and drinks are fresh, and the overall atmosphere is very welcoming. Great customer service!“

“My go-to Tim Hortons, the staff here are consistently friendly and quick, even during busy rush hours. Special shoutout to Mansi, who always has a warm smile and remembers regulars’ orders. She makes getting my iced coffee feel like a treat every time. Great service, keep it up!“

“The coffee and baked goods were fresh and tasty, and the staff were friendly and quick with service. It’s a great spot for a morning coffee or a quick snack on the go — perfect if you’re travelling or need a caffeine fix during the day. I’d definitely recommend stopping by!“

“This is my go-to Tim Hortons on my way to work. The staff always greet me with a smile and even remember my regular order, which shows how much they care about their customers.

A big thank you to Bhavjot, Chrizia, Princy, and Kripa for making my mornings a little brighter. Your friendly service is truly appreciated!“

“Had a great experience at Tim Hortons today! Huge shoutout to Simran and the entire crew for their excellent service. Everyone was friendly, quick, and made sure the order was perfect. It’s always nice to see a team working so well together and creating such a welcoming atmosphere. Keep up the amazing work!“

“This Tim Hortons has one of the most polite and friendly afternoon teams I’ve ever met. They greet customers warmly, take orders with patience, and make sure everything is perfect. It’s always a great experience visiting during the afternoon — their professionalism and kindness truly make a difference. Highly recommend this location!“

“I had a great experience at this Tim Hortons! The place was clean, service was quick, and the coffee was fresh as always. I especially want to mention Mahdi — he was incredibly polite, friendly, and went above and beyond to make sure my order was perfect. It’s rare to see someone so professional and kind at the same time. Thank you, Mahdi, for your excellent customer service — you truly made my visit a great one! 👏☕️🍩“

“I had a really pleasant experience at this Tim Hortons. The service was quick, and everything was well organized, even during a busy time.

I’d especially like to mention Aswathy, who served me. She was very polite, friendly, and professional. She handled everything efficiently while still taking the time to be kind and welcoming, which made a big difference to my visit.

It’s always nice to see someone who genuinely cares about customer service. I hope the management recognizes her great work—she truly made my experience better.“

“Well-known chain in Canada, Tim Hortons is always a safe choice. Service is quick, and the breakfast combos are interesting with both savory and sweet options plus a drink. The matcha is good, and the option to have it in a protein version is a nice touch, though it can be a bit too sweet and packed with ice. The staff is friendly, and overall it’s a good spot. However, the restaurant itself, especially the restrooms, could be cleaner.“

“I had a great experience at this Tim Hortons! The staff were incredibly friendly, welcoming, and efficient.

A special thank you to Manager Rio for leading such a fantastic team. You can really see the positive energy and professionalism reflected in the service. My order was prepared perfectly, everything tasted fresh, and the overall atmosphere was warm and welcoming.

It’s always nice to see a team that genuinely cares about customer service. The positive attitude and professionalism really made my day better.“

“Great service at this Tim Hortons! Considering it’s inside a busy hospital and gets packed during the morning rush, the staff manages everything really well. The team stays efficient, organized, and friendly even during busy times. Appreciate all their hard work!“

“Everything else is on the edge but considerable however washrooms are like must not go to place at this branch. how can someone flex of their with this kind of washrooms. can anyone who works there will sit on that washrooms. Smells but and dirty, greasy and pee everywhere. it looks like it wasn’t cleaned since years.“

“I came in yesterday evening to grab a coffee, and I had a really great experience. The customer service was excellent, the service was quick, and the hospitality was amazing. Everyone was friendly and welcoming. I really enjoyed my visit and would definitely come back again!“

“I regularly visit the Tim Hortons at 2002 Queen Street East in the mornings, and it is always a pleasant experience. The coffee and other items are consistently fresh, well organized, and prepared with care. The service is prompt, accurate, and professional, and I have never had an issue with an order.

What truly stands out is the team’s warm and genuine smiles—they create such a welcoming atmosphere and make my morning start on a positive note. A well-organized store with an enthusiastic, friendly, and dedicated team.

My sincere appreciation and best wishes to the entire team. Keep up the excellent work!“

“So I went to use the bathroom and it was surprisingly clean and then when I got out, yo there was out of the blue 30 kids yet the staff served them all quickly it was nuts!

The guy who served me was pretty chill and made my order pretty fast. They also didnt' charge me for a cup of water which is awesome i don't know why other stores charge it!“

“Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???“