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“I had a very good experience at Tim Hortons. The staff who name Lavanya was friendly, polite, and very welcoming. They served me with a smile and made my order quickly and correctly. Their good customer service really made my day. Thank you to the wonderful staff for being so kind and helpful.“
“Excellent customer service and friendly staff.
Gayathri is always welcoming, efficient, and helpful. This is one of the busiest Tim Hortons locations, but the team works hard to serve customers quickly and maintain good service. Great job by the staff!“
“The staff is always super friendly and welcoming. Some know my order by heart and will ask “The usual?”, which is a great testament to their attention to detail and customer service. They even know their regulars by name and shout, “Hi Bill!”, like an episode of Cheers. This is definitely one of the best Tim’s locations (based on customer service) that I frequent and will be sad if I should ever move out of the neighborhood.“
“I do visit this particular store every day. Like literally.
Reason you ask, one because it is close to my workplace. And the other is, the staff here is too polite and almost every order i get is way too fast.
Been to many tims around but this one is my fev. Huge shoutout to Maulika, Cerelyn, Pawal, and Yash. They work real hard and fast!!
Thankfull for your service“
“The best Tim Hortons ever!!!
Falguni and Sahira do an absolute amazing job handling the store. Even when the store is busy, they treat you with utmost patience and respect with a smile on their face! And the best part? They remember every regular customer’s name which is super rare!!! Thank you for amazing service!!!“
“Ritika is an outstanding manager. Her warm tone, genuine hospitality and excellent customer service always make me feel welcome and at ease. She handled everything so smoothly this night around 22:40 hrs — its clear she truly cares about creating a great experience. Huge respect. Good to see you again.“
“I always have a fantastic experience at this Tim Hortons location! The staff here are incredibly friendly and welcoming, making every visit feel personal and enjoyable. The food is consistently fresh and tastes amazing — from the coffee to the baked goods, everything hits the spot. It’s clear they care about quality and customer service. Definitely my go-to spot for a quick bite or coffee break. Highly recommend stopping by!“
“Nice place with a great location. Although the space is small, the service is quick and the environment is not overly busy, which makes for a pleasant visit. The only minor challenge was the time limit of approximately 20 minutes per visit, as guests are asked to leave space for the next customer. A bit more flexibility with the timing would make the overall experience even better.“
“I show up every morning for a double double with an espresso and the employee by the name I believe Tree has always greeted me with not only my order ready to go but also with positive and inviting energy to set my day right
I give him a 5⭐️ customer service review“
“Accessible place to get your tea or coffee to start your day. Even more convenient as it has a food court to sit in. Fast service, and the manager was helpful as it was a busy hour when we dropped by.
I was also happy the steeped tea was fresh. I had my second cup.“
“This little Tim Hortons tucked away in this shopper’s drug mart is by far the best Tim’s around not because of the product but for the people who dedicate their time and energy serving this great community. Ritika and her colleagues are unbelievable. From memorizing tons of peoples orders to starting our days with great big smiles. These people are the reason this Tims is the go to.
Thank you Ritika and the rest of the team!!“
“I went there today in the afternoon and it was so busy but the staff was so good. When I ordered they were patiently taking my order it was huge but at last I got all the items and everything was so good. I recommend everyone to go there and get good food and customer service.“
“I got to this Tim Horton’s almost every day, and every day the staff are friendly and the service is excellent. The staff handle the long lines and tired UHN employees with patience and efficiency. Shout out to Elilta who is consistently warm and kind, you make my coffee runs that much better!“
“I had a great experience at Tim Hortons thanks to Tisha. She was friendly, polite, and very efficient while taking my order. Even during a busy time, she stayed calm and made sure everything was correct. Her positive attitude and great customer service really stood out and made my visit enjoyable. Employees like Tisha truly make a difference. Highly recommend!“
“I had a great experience at Tim Hortons today. The service was fast, friendly, and welcoming. A special thank you to Khalida for her excellent customer service. She was polite, attentive, and made sure my order was prepared perfectly. Her positive attitude made my visit even better. Keep up the great work, Khalida!“
“I just had a great service from there.
I thought I ordered iced latte but actually I said chai latte (maybe I was so tired lol). The lady who received my order even double checked my order and I said that’s correct. After I got my drink I complained i got chai latte. She didn’t fight me back. She offered what I want and made it so fast. I forgot to ask her name but I really appreciate her sweet and kind heart.“
“Today, the Chicken Parmesan pizza and Black Dark Roast coffee I ordered was fresh and delicious. The atmosphere was clean, tidy, and welcoming, and Pinky’s warm greeting and prompt service made the experience even better. I am very satisfied and look forward to coming back soon.“
“The coffee and baked goods were fresh and tasty, and the staff were friendly and quick with service. It’s a great spot for a morning coffee or a quick snack on the go — perfect if you’re travelling or need a caffeine fix during the day. I’d definitely recommend stopping by!“
“I absolutely adore this location
They serve you with a smile and chit chat
They keep their customers happy … they know their regulars by name
So friendly by far one of the best locations and I have frequented several!
Gerrard Square location - you rock !! Keep up the amazing work !!“
“this is the only Tims that i know is gonna make a banger breakfast bagel every time. they also almost always tell me a dark roast coffee is gonna be a couple min wait which i don't mind because it's always fresh 😀 not to mention they're always friendly“
“Great Tim Hortons. The staff were friendly and efficient, and my coffee and breakfast sandwich were made quickly even during a busy time. The restaurant was clean and had plenty of seating. A reliable spot to grab a quick coffee or meal while in the city.“
“I had a fantastic experience at this Tim Hortons today, largely thanks to Sabrina. She was incredibly friendly, efficient, and made sure my order was perfect. It’s rare to receive such genuine, top-tier customer service during a busy morning rush. She truly turned my day around—give this employee a shout-out!“
“Stopped here for a coffee today. It’s a small site but the girls working named Harman and Gurleen were very nice and humble with a nice smile on their face while serving the customers. Will recommend you to stop by to get the great customer service“
“I get a coffee here every night, and Fuad never misses always bringing great energy, super friendly, and quick on his feet. He makes the whole place feel relaxed and welcoming, even when it’s busy. Orders are always spot on, and he still finds a way to make people smile. Honestly, one of the main reasons I keep coming back.“
“I always come to this Tim Hortons, this store in particular has fast service and the food is also up to the mark. These days its very difficult to find the right Tim Hortons. But my search is over now.
To the manager and staff working at this location, Keep up the good work guys!!“
“The breakfast and lunch options are endless and despite it being busy, they have solved this issue with increasing staff and splitting lines for kiosk and mobile orders vs in-person orders. Very efficient, and delicious served by friendly staff.“
“I probably haven't been to a Tim Hortons in a year and a half but I needed a snack. This one was so decent - friendly staff, clean, really tasty steak sandwich thing, fresh boston cream, no weirdos anywhere and, best of all, had a dog in the corner. Great place! Probably won't return but if you want a good TH this is the place to come... A destination!“
Coffee & Tea • $
“Gurjeet was amazing!! My family and I came in late in the evening at 9:30 pm. She was very accommodating with my family’s allergies and gave us 10/10 customer service. Granted I felt bad making her go back and forth but she did it with a great smile. My family was very happy with the service. Give her a raise!!! ☺️☺️☺️☺️“
“The coffee today I had from there was so good which made my mind great. The shop was busy even though the service I got was nice. The lady Kamrun have good patience and communication, also her attitude and approch towards customers was so good.“
“Even for mobile pick-up, the customer service is always guaranteed to be wonderful. location is, admittedly, tiny but despite that the staff are always incredibly welcoming and friendly. It is definitively my go to stop to grab a coffee on my way in to work!!“
“I stopped by this Tim Hortons recently and had such a pleasant experience because of Shamila. She was super kind, welcoming, and handled everything with a smile even though the café was busy. It’s rare to come across someone who genuinely makes customers feel comfortable and appreciated. She got my order exactly right and her positive attitude honestly made my day better. You can tell she works really hard and cares about giving good service. Tim Hortons is lucky to have an employee like her, and I truly think she deserves a promotion for the effort and professionalism she shows every day.“
“i’m a regular at this location. my orders are usually prepared properly, my drinks are made the way i expect and overall the service is really reliable.
there have been a few times where something wasn’t right or not up to par, but every time i’ve brought it up politely they’ve been extremely quick to fix it and very apologetic, which i really appreciate. they even recognize me by name now, which says a lot.
the manager here is also great, she handles situations really well and makes sure things are taken care of properly!“
“Great location right at Yonge and Wellesley! The customer service is excellent and the employees are always professional and polite. A special mention to Mazeda, who is always on point and goes above and beyond to make sure everything runs smoothly. Highly recommend!“
“Had a great experience at Tim Hortons today! Huge shoutout to Simran and the entire crew for their excellent service. Everyone was friendly, quick, and made sure the order was perfect. It’s always nice to see a team working so well together and creating such a welcoming atmosphere. Keep up the amazing work!“
“This Tim Hortons location is amazing! The place is always very clean and well-organized, which makes it really comfortable to visit. The staff are super friendly, polite, and work very fast—even during busy times, the service is quick and efficient. My orders are always made correctly and fresh. You can tell the team really cares about customer service. Definitely one of the best Tim Hortons locations I’ve been to. Highly recommend! ☕️✨“
“Such a positive experience from start to finish. The staff (Abir) was respectful, attentive, and went above and beyond to make sure everything was done properly. His friendly smile created a positive vibe, and the coffee was the perfect way to start the day!“
“I had a great experience. The staff were friendly, polite, and welcoming. Even though the store was busy, the team handled everything professionally and served customers quickly. My order was prepared accurately, and both the coffee and food were fresh and well made.
The store was also clean, organized, and comfortable, which made the visit even better. You can tell the employees work hard to provide excellent customer service and maintain high standards. I really appreciated the positive attitude and smooth service. I’ll definitely keep visiting this location and would recommend it to others!“
“Well-known chain in Canada, Tim Hortons is always a safe choice. Service is quick, and the breakfast combos are interesting with both savory and sweet options plus a drink. The matcha is good, and the option to have it in a protein version is a nice touch, though it can be a bit too sweet and packed with ice. The staff is friendly, and overall it’s a good spot. However, the restaurant itself, especially the restrooms, could be cleaner.“
“This Tim Hortons has one of the most polite and friendly afternoon teams I’ve ever met. They greet customers warmly, take orders with patience, and make sure everything is perfect. It’s always a great experience visiting during the afternoon — their professionalism and kindness truly make a difference. Highly recommend this location!“
“I had a great experience at this Tim Hortons! The staff were incredibly friendly, welcoming, and efficient.
A special thank you to Manager Rio for leading such a fantastic team. You can really see the positive energy and professionalism reflected in the service. My order was prepared perfectly, everything tasted fresh, and the overall atmosphere was warm and welcoming.
It’s always nice to see a team that genuinely cares about customer service. The positive attitude and professionalism really made my day better.“
“The recent renovations have really transformed this store, giving it a beautiful, charming wood-themed interior. Everything is spotlessly clean, and the atmosphere feels welcoming. The early morning staff are especially friendly, including a wonderful Asian lady with glasses — I don’t know her name, but she consistently provides exceptional service. A truly pleasant place to visit!“
“This is one of the best Tim Hortons I’ve went to, everything was clean and neat, I love how the staff was friendly and helpful during the rush hour. If I were to go there again I would order there chocolate glazed donut with a French vanilla on the side to balance the donut out. I would recommend going to this Tim’s cuss it’s one of the best out there. 😁“
“I visit your store regularly. It’s been almost a year since I came here. On my very first day after arriving, by chance I ended up at your store for coffee and breakfast. That experience gave me such satisfaction—truly, the taste made me forget my home.
Whenever I come here and have coffee and snacks, only then does my day truly begin. Thank you so very much to all of you.“
“I’ve been coming to this location for over 4 years, but this experience truly touched my heart. During a snowstorm, I was freezing, shivering, and not feeling well. Gloria noticed and made me a fresh coffee without asking me to pay. When I felt better and went to pay, she surprised me with Timbits too.
Gloria’s kindness and generosity meant more to me than she probably knows. In a moment when I really needed warmth and care, she showed genuine compassion. She is truly an amazing person and a wonderful asset to this location.“
“I had a really pleasant experience at this Tim Hortons. The service was quick, and everything was well organized, even during a busy time.
I’d especially like to mention Aswathy, who served me. She was very polite, friendly, and professional. She handled everything efficiently while still taking the time to be kind and welcoming, which made a big difference to my visit.
It’s always nice to see someone who genuinely cares about customer service. I hope the management recognizes her great work—she truly made my experience better.“
“Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???“
“Starting my mornings with Tim Hortons is the start I always need. Not only very quick, but great customer service from Sugantha. I ordered a grilled cheese melt, which just made a return, and this location always
prepares it so well“
“Service is decent for a Toronto-based Tim’s. Atmosphere is horrible please go elsewhere. It is packed and feels like you’ve entered are walking through a packed nightclub peak Saturday night trying to get to the bar several times a day. Order from the window or in advance.
Tables are limited and not very clean. Frequently there are folks that sit at the tables all day“
“The ice coffee drinks at Timmie’s always hits the spot! This is a busy location but my experiences here are always wonderful and quick. Dave always greets his customers with great energy and it always starts my day off well, regardless of the weather!“
“I am a regular Tim Hortons customer and visit every single day. I would like to recognize Shahana for her outstanding customer service.
Shahana is always incredibly friendly, welcoming, and professional. She has gotten to know me so well that she often knows exactly what I would like to order before I even say it. Her warm personality and genuine kindness make every visit enjoyable.
Employees like Shahana are one of the reasons I continue to choose Tim Hortons every day. She consistently goes above and beyond to make customers feel valued, and I wanted to make sure her excellent work is recognized.
Thank you, Shahana, for making each visit such a positive experience!“