“I had such a great experience at Tim Hortons! One of the staff members a Black lady with red hair, working there was absolutely amazing. She was so kind, welcoming, and handled everything with such a positive attitude, even during a busy time. You can really tell she cares about customers and takes pride in her work. People like her make all the difference. Thank you for the great service! 😊“
“Went by this location with a few friends. Disha was very helpful and quick in giving us recommendations for their new drinks. The blackberry yuzu quencher was amazing and would definitely try again. Despite it being busy the employees there were able to take our orders and fulfill them in a timely manner. The store was fairly clean despite how busy it was too.“
“Cristian We had such a wonderful experience at Tim Hortons today! The cashier who served us was absolutely amazing—so friendly, welcoming, patient, and provided excellent customer service. He really went above and beyond and made our visit so pleasant. It’s always nice to come across someone who genuinely cares about their customers. Thank you for the great service! Highly recommend this location!“
“I come to Tim Hortons every day, and the service is always excellent! The team is friendly, welcoming, and hardworking. A special shoutout to Sonali, the manager—she is absolutely wonderful and always makes the experience even better. Great team and great atmosphere!“
“the place is amazing ، the staff is so friendly and helpful specially azza she is such a sweet ، friendly one she always greats us with beautiful smile . i will come to this place to change my mood by meeting this lady with her great service“
“I had such a great experience at this Tim Hortons! I wasn't sure what to order, so I described the kind of coffee I wanted something iced, sweet, and strong enough to help me stay awake for work. Greeta was incredibly kind and took the time to recommend the perfect drink. She absolutely delivered!
My coffee was ready in less than 5 minutes, and it was exactly what I was looking for. Great customer service like this really stands out. Thank you, Greeta, for being so friendly and helpful. You made my day!“
“This evening I received exceptional service from employee at this TH location, young associate Harman: clean store, smile while providing service, kind words.
Ms. Maninder, you, as a manager, are doing great job with your associates.
Thank you.“
“One of the cleanest tim hortons i have been to recently. besides the recent upgrades to the location, the staff are very diligent on cleaning the place (mopping the floors multiple times a day!). customer service is great. Tania, Emal and Norzin have constantly been quick and helpful in their service. 5 stars for those peeps. just wish Tims coffee would be better. not a location dependent thing, unfortunately it is very inconsistent everywhere you go now.“
“Harsh needs a raise and or promotion, customer service Top tier 👌, the staff can learn from her, great work ethic.
Not sure whats happened here but damn are they slow now...young gentleman there is slower than molasas...🤷♂️🤦♂️“
“Welcome to the Clay Hill mcdonald's! Whether you are a student in the area or a worker, please drive safe and try to be polite to people you meet!
Recently this location was renovated, sadly they do not have one charger port for phones. I think it's kind of silly and appreciate the staff but come on!!
I think it is quite peculiar in 2025 to sit down in a fast food restaurant and not be able to plug in and charge your device. However yum yum McDonald's!
Either way don't steal hamburgers and try not to grimace just because you can't find a place to charge your phone. Get it grimace?! 😛🤗😇
Either way, try to drive safe but honestly this location could use with some garbage cans in the parking lot like they had 2 years ago! Just saying...
Please be safe and enjoy this place is open till I think 11:00 most nights. It's nice to get some fries, an ice cream or a coffee & take a walk in the nearby park!
Thanks again to the hard-working staff. I will often be getting coffee in the Drive-Thru late at night. Please be kind to staff and others in the area. 🙇🏻😇“
“Omar is amazing! And always offers exceptional level of customer service. Great to see Tim’s hiring great talent. Will be coming back. I have been here few times in the evening and always had Omar serve me. Great job and please doing what you’re doing! Keep up the positive attitude and service.“
“Tim Hortons is a convenient spot for coffee, breakfast, and quick snacks. The coffee is consistently good, and the menu offers plenty of affordable options. Service is usually fast, and the staff are friendly. A dependable choice for a quick stop, whether you're grabbing your morning coffee or a light meal.“
“Had a nice visit today in morning…
Staff was commendably outstanding and nice.
Food service was excellent and fast.
Employees interacted really well.
Food and coffee was nice and fresh.
Sandeep made my day.“
“This Tim Hortons has become one of my go-to spots because the service is always dependable. The employees are welcoming, orders come out quickly, and everything is prepared exactly as requested. Neelam deserves a special mention for being so attentive and making customers feel appreciated. The dining area and counter are also consistently neat and clean. It’s always a pleasant stop, and I would happily recommend this location.“
“I had a great experience and everything went smoothly from start to finish.
The staff was friendly, professional, and very helpful.
The quality exceeded my expectations, and I was impressed by the attention to detail.
I would definitely recommend it to others and would happily come back again.“
“I always pick up my coffee here before I go to work. All the staff are super nice. Shout out to Vlad who is there on Sunday mornings and is always pleasant and greets you with a smile:) Good service is hard to come by these days so thank you Vlad!“
“Ive been going to this location for over a decade. Their staff is incredible, especially the warm and welcome morning drive thru staff. They know my order, say Hi to the rescues dogs, and even recently gave some stuffed ice capp dog toys as gifts to the dogs at 30SixPaws Animal Rescue. I appreciate the feeling of community when I go here, one of the better parts of my day.“
“Matthew provided outstanding customer service! He was friendly, quick, and very professional from start to finish. You can genuinely tell he enjoys his job, and his positive attitude made the experience even better. It’s always refreshing to be served by someone who takes pride in what they do. Thanks, Matthew, for the excellent service!“
“I have been coming here every morning for my coffee & it’s an amazing experience. The morning staff is so friendly that not just coffee but even their vibes make me feel alive. I like coming here for my coffee. Hats off to Morning Staff.“
“I visit this location regularly with my children, and I genuinely appreciate the wonderful service provided by Mohib He is always polite, friendly, and welcoming. He even remembers my usual order, which makes every visit feel more personal.
What I appreciate most is how kindly he treats my children. They genuinely get excited whenever they see him, and he always brings a smile to their faces.
I was honestly surprised to come across a negative review about him, especially one where the person couldn’t even get his name right. Perhaps it’s worth getting the basic facts straight before making such claims about someone.
From my personal experience, he has always been respectful, hardworking, and professional. Employees like him deserve recognition for the positive difference they make in customers’ experiences. Keep up the great work Mohib!“
“Sarab is absolutely amazing! She’s always so sweet and genuinely makes my day every time I see her. The food is always so good, and she always gets my order exactly right. You can really tell she cares about her customers. Such a lovely person and always a great experience!“
“One of the best Tim Hortons experiences I’ve had. Janice really friendly, the service was fast, and everything fresh. The coffee was perfect and the wrap was very delicious , we enjoy it !Thanks janice for great wrap she is the best .“
“I come to this Tim Hortons at Central Parkway and Mavis regularly, and overall I’ve had a great experience.
The coffee is amazing and consistently tastes fresh. The service is good, and I’m always happy to come back.
The only small issue is that they sometimes seem a little short-staffed, especially when it gets busy, so service can take a bit longer. But I don’t blame the employees for that—they’re doing their best with the staff they have.
Overall, great coffee, good service, and definitely 5 stars from me.“
“Great experience at Tim Hortons! The employees were friendly, polite, and welcoming. They provided excellent customer service and prepared my order efficiently. I really appreciate their positive attitude, hard work, and willingness to help customers. Keep up the great work! Highly recommended! ☕😊“
“Your regular Tim Horton's with drive-through. Service is usually good and staff friendly. It is not easy to go to the drive-through. It is one of the location with Esso gass station so you can treat your car and yourself at the same time.“
“I think I can speak on ALOT of ppl that matcha from Timmie’s is either gonna be a hit or miss but as of the past 4x now I’ve gotten the Iced Vanilla Matcha from the employee Arsh who did 10 star job , like so good she deserves a promotion ! I’m a kinda person that likes the taste of matcha but also not to vanilla just the perfect amount of vanilla and she did just that !every time I been to her SPECIFICALLY she
never failed .If you’re going to ask for the Iced vanilla matcha ask for Arsh !“
“For two beautiful months in March and April, I started every morning at Tim Hortons. Your warm smiles and friendly service made my days brighter. You’d have my coffee ready even before I ordered — that little gesture meant so much. My mornings felt truly special, and my whole day would shine because of it.
Hoping to return soon and relive that lovely routine again.
Thank you for making simple mornings so memorable.“
“Hi I bought a large stiptea and cinnamon bagel toasted with butter and jam but I received the bagel with only butter no jam other wise everything ok please focus washroom and front area, there is so much dust and tree leaves please management 🙏“
“Suman was absolutely fantastic! She provided exceptional service and went above and beyond to make our visit truly special. Her kindness and attention to detail made our day so much better. We had an amazing experience thanks to her!
We’ll definitely be back soon. Thank you, Suman! 🙏“
“Loved their service
As i think its one of the busiest tim but then also when ever i come i get my food or drink quickly and with no compromise in quality i think superviser manage all in really good way to provide us good service
Thank u“
“I come to this Tim Hortons all the time, and I always have such a great experience! The staff are always so friendly and sweet, and the managers are absolutely AMAZING!! Especially, the store manager, Vangie and one of the other managers, Madi!! They're genuinely the nicest people ever. I love seeing them there every time I go to grab a coffee! All the staff truly make every visit enjoyable! Highly recommend this location!!🤍🤗“
“I had a great experience at Tim Hortons! Jerry provided excellent customer service and was very friendly, polite, and helpful. He made the experience even better with his positive attitude and welcoming nature. Thank you, Jerry, for your great service!“
“Lost faith in tims recently but my pregnant wife was hungry so we stopped by this tims. Holy moly. The quality of the food here and the service was better than ive ever remembered. We got 2 sausage farmers wrap and they were exceptional. Service was also very kind and quick. I wish all tims were like this one again. Very well managed.“
“I wanted to express my gratitude to Sadaf Nadeem for her excellent customer service👏 She is always friendly, polite, and welcoming. She makes every customer feel valued and handles everything professionally. Her positive attitude and genuine smile make the experience even better. Highly recommend her for her outstanding customer service! ❤
From a regular client Tina“
“The staff are friendly. Had a few times where threy started to pour coffee, and then poured tea into the same cup, ended up with some weird hybrid.Got a dutchie today and it was filled with chocolate? Not the dutchie I grew up with. They dont make the donuts on site so no idea which location made them“
“I just want to give a big shoutout to the Tim Hortons on Airport Road near Bombay Bar and Grill. Out of all the Tim’s locations I’ve been to around the GTA, Mr. Pranay is honestly the best staff member I’ve come across. He’s always friendly, polite, and hardworking — you can really tell he cares about the customers. It’s rare to find someone like him these days. Great job, Pranay!“
“Decent place. Service is OK, albeit attention to detail when labeling orders or answering customer questions with clarity.
Overall good place to get a quick rest from driving, get a bite along with a flurry of items at the petro Canada convenience store, which has a great selection of items for a gas station store!“
“I regularly visit this Tim Hortons location and it never disappoints. The staff are always welcoming, my coffee is prepared perfectly, and the service is surprisingly fast even during busy hours. The restaurant is clean and well-maintained, making it a comfortable stop for breakfast or a quick coffee break. Great job to the team here!“
“I just have to give a massive shoutout to the team at 2655 Eglinton West. It’s so rare to walk into a place these days and actually feel a genuinely good vibe, but the staff here are just so incredibly warm and down-to-earth. They treat you like a real person, not just a number or another task on their list.
And Lina is honestly next-level. She is just an absolute gem of a person. Her kindness and patience are so genuine, and she has this amazing way of completely brightening your day the second you talk to her.
It’s just really nice to see people who care that much and bring that kind of positive energy. Huge thank you to Lina and the whole crew—you guys are awesome and it honestly makes a world of difference.“
“9/12/2026:
The environment still not clean enough. Understandable because they are always quite busy cuz not enough stuff working here . Especially busy at drive-thru. I have noticed that girl who wore a headscarf she was always polite, decent. And the boy whose hair a bit longer and seems like southeastern Asian? He made my food 10 times better than last time a lady made that. And he was friendly as well.
Shout out to them! ! Good staffs work properly those actually means a lot.“
“Starting today, this is officially my favorite Tim Hortons. The place is exceptionally clean, very pleasant, and everything was absolutely delicious. I especially love the self-service ordering screens, which are fantastic because they let you explore the menu at your own pace. I'm completely in love with this place! ✨🤍“
“I had a great experience at Tim Hortons.Morning and evening staff were friendly, polite, and welcoming. They served my order quickly and accurately, and the restaurant was clean and well organized. Their excellent customer service made my visit enjoyable. Keep up the great work!“
“I stopped by this Tim Hortons location today and had an absolutely wonderful experience. Inside the restaurant was clean, bright, and well-organized.The staff members were incredibly friendly, greeted me with a genuine smile, and prepared my order quickly. My coffee was hot, fresh, and mixed perfectly. I also tried one of their breakfast sandwiches with a box of assorted Timbits, and everything tasted delicious and fresh.Whether you need a fast morning snack or a comfortable spot to take a quick coffee break, this location is exceptionally reliable. I will absolutely be coming back!“
“Tim Hortons remains a reliable stop for quick coffee and fast meals, especially during busy mornings or travel days.
The coffee is consistent in taste across locations, which is one of its strongest points. Whether it’s a double-double, iced coffee, or regular brew, the flavour is predictable and comforting, making it a go-to choice for daily commuters.
Their breakfast options like breakfast sandwiches, wraps, and Timbits are convenient, affordable, and served quickly. During peak hours, service can get busy, but the staff generally manage the flow efficiently.
The seating area varies by location, but most outlets are suitable for short stays, quick meetings, or takeaway orders. Mobile ordering also helps reduce wait time significantly when the store is crowded.
📍 Helpful tips for visitors:
Morning rush (7–9 AM) is busiest—expect short wait times
Mobile app ordering saves time and sometimes offers deals
Drive-thru is usually faster than walk-in during peak hours
Freshness is best during early hours for baked items
Overall, it is a dependable choice for coffee and quick meals in Canada, especially for people who value speed, affordability, and consistency over specialty café experience.“
“Nina the manager is excellent. She needs to become a corporate trainer to show other stores how to treat customer. I had an issue ( as usual) with Tomken and Eglington making a coffee incorrect. She apologized for them and made my experience better by making me a new coffee. She is excellent and definitely a leader in how customers should be treated.“
“When i visited Tim Horton's i was very satisfied with the service. One staff made an excellent impression to me, Kris was very pleasant and accommodating. She suggested some products for me to try and I appreciate the gesture, it makes ordering much easier for me. Thank you for a wonderful experience. I will surely put a nice word for you.“
“Liz provided amazing customer service during my visit. She was friendly, welcoming, and went above and beyond to make sure everything was perfect. Her positive attitude and professionalism made for a great experience. Thank you, Liz, for your outstanding service!“
“Tim Hortons has long been a staple of daily life, serving as a reliable go-to for millions of people looking for a quick, comforting routine. There is an undeniable charm to walking into a local branch and being greeted by the familiar, rich aroma of Freshly Brewed Coffee. For decades, the brand has mastered the art of convenience and consistency. Whether you are grabbing a classic Double Double on your morning commute, indulging in a box of assorted Timbits for the office, or warming up with a hearty bowl of chili on a cold afternoon, the chain delivers a sense of community and comfort that is uniquely its own. The drive-thrus are generally efficient, the staff members are hardworking, and the price point remains highly accessible for everyday consumers.
However, as communities become increasingly diverse, there is a massive opportunity for the menu to evolve and better reflect its patron base. One highly anticipated and necessary addition would be the introduction of certified halal options. Many loyal customers and families find their choices limited when it comes to the breakfast sandwiches and savory lunch lineups because the current meat offerings are not halal. By introducing certified halal chicken, beef, or breakfast sausage options, Tim Hortons could truly become an inclusive space for everyone. Major fast-food chains globally have successfully integrated these options to accommodate Muslim consumers, and seeing Canada’s favorite coffee house do the same would be a powerful step forward. Upgrading the menu to be more inclusive would not only drive brand loyalty even further but would ensure that nobody is left out of the classic Tims experience. It is a fantastic brand with great core values, and expanding dietary accessibility would make it even better.“
“I had a great experience at this Tim Hortons ! The atmosphere was warm and inviting, making it a perfect spot to relax or get some work done. The staff were friendly, attentive, and clearly passionate about what they do.
I ordered a latte and a pastry, and both were excellent ,the coffee was rich and perfectly balanced, and the pastry was fresh and delicious. You can really tell they care about quality here.
The space was clean, comfortable, and had a nice vibe. Whether you’re meeting friends or just stopping by for a quick coffee, this place is definitely worth a visit. I’ll be coming back for sure!“
“This tim hortons is hands down the best tims Staff is very patient and helpful i’ve tried coffee in Oakville so many different places but the coffee of this tims is bestest always the same taste. Afifa Is always very welcoming and friendly.“