“I had such a great experience at Tim Hortons! One of the staff members a Black lady with red hair, working there was absolutely amazing. She was so kind, welcoming, and handled everything with such a positive attitude, even during a busy time. You can really tell she cares about customers and takes pride in her work. People like her make all the difference. Thank you for the great service! 😊“
“Had a great experience at Tim Hortons thanks to the excellent service provided by Gurneer Kaur. She was friendly, patient, and very professional while taking my order. Even during a busy time, she stayed calm and made sure everything was handled smoothly. My order was accurate, fresh, and served quickly.“
“Could mention 1 million stars that Represent the light of love and care that only this Tim’s shares. From the light of Azza Arsh Rheisyl Omar Sid and the goodness from the crew. The value of them deserves more than just stars but a compensation with better pay for the ones who cater to the community most.“
“Harsh needs a raise and or promotion, customer service Top tier 👌, the staff can learn from her, great work ethic.
Not sure whats happened here but damn are they slow now...young gentleman there is slower than molasas...🤷♂️🤦♂️“
“Kartik provides the absolute best customer service I’ve ever experienced. He is incredibly attentive and always remembers my favorite items and exact preferences before I even have to ask. Walking in and being greeted so warmly genuinely sets a positive tone and makes me feel good before I start my day.“
“I had such a lovely experience at Tim Hortons! The ladies working there are honestly the sweetest — you can feel that they prepare everything with so much care and heart. The food tasted amazing, fresh, and comforting.
What really stood out to me was how kind and helpful they were. Even when something I wanted wasn’t available, they kindly suggested great alternatives and made sure I left happy. Their warm attitude truly made my day.
Such a beautiful vibe and genuinely kind service — I’ll definitely be coming back!“
“Omar is amazing! And always offers exceptional level of customer service. Great to see Tim’s hiring great talent. Will be coming back. I have been here few times in the evening and always had Omar serve me. Great job and please doing what you’re doing! Keep up the positive attitude and service.“
“Welcome to the Clay Hill mcdonald's! Whether you are a student in the area or a worker, please drive safe and try to be polite to people you meet!
Recently this location was renovated, sadly they do not have one charger port for phones. I think it's kind of silly and appreciate the staff but come on!!
I think it is quite peculiar in 2025 to sit down in a fast food restaurant and not be able to plug in and charge your device. However yum yum McDonald's!
Either way don't steal hamburgers and try not to grimace just because you can't find a place to charge your phone. Get it grimace?! 😛🤗😇
Either way, try to drive safe but honestly this location could use with some garbage cans in the parking lot like they had 2 years ago! Just saying...
Please be safe and enjoy this place is open till I think 11:00 most nights. It's nice to get some fries, an ice cream or a coffee & take a walk in the nearby park!
Thanks again to the hard-working staff. I will often be getting coffee in the Drive-Thru late at night. Please be kind to staff and others in the area. 🙇🏻😇“
“I’ve been coming to this place (this Tim’s) for a while now and their customer service with everything is always 10/10 would recommend to anyone! A lot better then most Tim’s that I go!! And that’s saying a lot, there manager is always happy and ready to start a good Conversation with anyone and always asking how are you doing today! Great service :)“
“I order an ice Capp from this location through skip almost daily and I must say I will only order from this location. This is the only location that properly packs my drink to where I feel safe about drinking it and I know there is no possible way it could be tampered with bcuz of the proper way it’s packaged. Thank you Timmie’s staff!!! Please don’t stop packing the drinks the way you do lol it’s amazing and so re-assuring.“
“Love the quick service and great food at this particular Tim Hortons. The drive-thru is always quick and a perfect for my morning. I'm actually surprised how consistent they are with their drinks and food. The staff is exceptionally well trained. Kodus to the management team here for their standards. Any other Tim's just looks like a joke and have actually stopped going to another Tim hortons.“
“This is one of the best and mine favourite Tim hortons .Neelam is superb is doing great customer service ,she is so kind and always make good Good and awesome beverages.everybody should learn from her how to provides awesome taste to food and service .Kudos to NEELAM ⭐️“
“Had a great experience at Tim Hortons! The staff were super friendly and efficient. Special shoutout to Manpreet and Gunish – they were both incredibly helpful and made sure everything was perfect with my order. It's always nice to see staff who care about customer service. Keep up the great work!“
“From the person who took my order and made my tea, to the person who made my bacon farmers breakfast wrap to the food and beverage, every one and everything was fantastic!
Always come to this location when I get my car serviced.
Thank you.“
“Everyone here is fantastic! ⭐⭐⭐⭐⭐ The service is consistently excellent, and the staff truly make the experience special. I stop by every morning for my coffee, and it’s easily one of the highlights of my day.
A special thank you to Tania—she’s amazing! She’s always so friendly, upbeat, and welcoming, especially at the drive-thru. Her positive attitude and warm smile never fail to put me in a good mood. Tania, you make every visit better—thank you for starting my mornings on such a great note! ☕💛🙌“
“I have nothing but positive thoughts about this Tim Horton's! I lost my wallet today and, when I called, Marco immediately told me that he had it and would wait for me to come by for it. He was more than helpful and I cannot thank this place enough. Nothing was taken and the food was also great!
Thank you all again!! So much!!“
“Stopped by for breakfast at this Tim’s location, this location is one of the most cleanest Tim’s I’ve ever been in. The bagels, wraps, drinks and donuts were freshly made to perfection. Harsimran took my order with a smile and was really friendly. Thanks guys keep it up!“
“This is really hits the spot when you're looking for a quick and comforting stop. Their coffee is consistently good, always reliable, and those classic donuts and Timbits are just perfect for a little treat. It's the kind of place you can pop into anytime for a familiar, friendly experience, whether you're grabbing a breakfast sandwich on the go or just enjoying a quiet moment with a warm drink.“
“Honestly after I seen tiny cockroaches and fly By the sweets Section And I mentioned it to someone they just Took the tray out and put it back And the customer service are slow some of them been there for a while but it feels like they don't even know what they're doing It's really sad this was one of my favorite Tim Horton to come to Set and relax It breaks my heart to see it's actually falling apart When it comes to taking care of the place“
“The food is really good, and it's wonderful that they let you customize it just the way you want. Every time I ask for something specific, they make sure to get it just right. The staff is also very helpful, especially with older folks like me.“
“I had a fantastic experience at this Tim Hortons today, all thanks to Ishida!
I was having a bit of a slow morning and felt a little overwhelmed, but Ishida was incredibly patient and kind while taking my order. She didn't rush me at all, which I truly appreciated.
What really blew me away was her initiative—she noticed I had Tim Hortons rewards about to expire and took the extra time to show me exactly how to use them. I would have lost those points if it weren't for her help!
It’s rare to find such thoughtful and proactive customer service. Ishida is a huge asset to this team. I’ll definitely be coming back to this location!“
“I came in at around 8:30pm on a weeknight and the store was quite quiet. I wasn't sure what to order so the staff there walked me through the menu and asked me questions like how hungry I was and my spice tolerance after which, they recommended to me the spicy habanero loaded chicken wrap. They didn't even have chicken at the moment so they let me know that it would be 3 minutes before my sandwich would be ready. In the meantime, they refilled my water bottle without question. They were a very friendly bunch. The sandwich was fantastic. It was fresh, hot and flavorful with just the right amount of spice for me at the moment. Highly recommend this space. By the way, all this goodness was happening while the young man who took my order was being trained by the more experienced staff member. Impressive.“
“Your regular Tim Horton's with drive-through. Service is usually good and staff friendly. It is not easy to go to the drive-through. It is one of the location with Esso gass station so you can treat your car and yourself at the same time.“
“I visit this Tim Hortons regularly, and the employees here always go above and beyond. The service is quick, even during busy hours, and the staff are consistently polite and welcoming. Whether I’m grabbing a coffee on the go or sitting down for a bite, they make the experience pleasant every time. Big thanks to the team — keep up the great work!“
“I love this location. Everyone is so friendly, patient and welcoming. I love Mannat. She is amazing. Very professional and makes sure your order is correct every time with a smile. The coffee is excellent. Makes it very special that she remembers who I am and what I order. I go everyday. Highly recommend.“
“I had an issue at a different Tim Hortons down the road and accidentally confused it with this one. When I brought up the issue to the manager here (Jennifer), she was so helpful and kind. She went out of her way to help me, personally correctly the issue even though it wasn't her locations issue to fix. Amazing customer service“
“I really like this Tim Horton. The staff is really good specially shashi she is amazing and the food is always fresh here .
Vegetarian options: Need more veggies options
Dietary restrictions: Lots of options
Parking: Good
Kid-friendliness: This place is kid friendly
Wheelchair accessibility: This place has lots of space“
“I went in afternoon today the team was so good they give excellent customer service
Today also thay give me great service great 👍tody I do a lunch 😀 great 👌 👍 nice service Kamal doing a great job thanks Kamal great 👍“
“I had a wonderful experience at Tim Hortons thanks to Jaswinder Kaur. She was very friendly, polite, and professional throughout my visit. Her positive attitude and warm smile made me feel welcomed. She provided quick and efficient service while ensuring everything was handled with care. It’s always nice to meet someone who genuinely cares about customer satisfaction. Thank you, Jaswinder, for your excellent service and kind nature!“
“The staff are friendly. Had a few times where threy started to pour coffee, and then poured tea into the same cup, ended up with some weird hybrid.Got a dutchie today and it was filled with chocolate? Not the dutchie I grew up with. They dont make the donuts on site so no idea which location made them“
“Very friendly staff from the morning shift! Clean environment and great customer service, I'm a regular here because the staff know my order as soon as I come in and have a great attitude. My coffee is fresh and my food is always tasty. Great location to visit!“
“I had a great experience at Tim Hortons thanks to Kirti. She was friendly, polite, and very efficient while taking my order. Her positive attitude and quick service really made my visit enjoyable. It’s always nice to be served by someone who genuinely cares about customer satisfaction. Keep up the great work, Kirti!“
“The employees at this location are respectful and professional but when I visited this Tim Hortons location yesterday evening and witnessed a customer at the drive-thru misbehaving with an employee, I was shocked . The employee at drive thru was passing stuff to the customer and that lady in the car was not even properly holding the coffee cup and then started yelling, while the employee remained calm and respectful. Well, Customers have no right to disrespect employees when they’re at fault. Rest everything was fine during the visit.“
“I really liked the service of Tim Horton's employee. Madhav was the one who Served me and he maintained hygiene. I realy enjoyed his customer service. He kept the place clean and Served me quick. I've been to the nearest Tim Hortons and had a bad experience.“
“Me and my mom come here everyday from our walk. Everyone is always so friendly and our coffees are down perfectly. Although everyone is amazing, we really love Muskaan!!! Her smile makes our day and she is so friendly and so kindhearted. Thank you all ❤️“
“I tend to come here regularly, and i've always had a great time, especially considering how busy this location tends to be. Today a young lady working the counter at 12pm (didnt catch her name) got me a apple fritter from the back, super kind of her.“
“Suman was absolutely fantastic! She provided exceptional service and went above and beyond to make our visit truly special. Her kindness and attention to detail made our day so much better. We had an amazing experience thanks to her!
We’ll definitely be back soon. Thank you, Suman! 🙏“
“This is a small Tim Hortons at the back of the Rabba convenience store at Lakeshore Rd E and Caven St. I usually stop here for a coffee and a snack when I'm in the area. Service is always friendly and quick.
A tip: if you want something more and don't want to wait (per the other reviews), the full Time Hortons restaurant is a couple of blocks away.“
“Leaving a honest review about girl muskaaan. She provide excellent customer service with smile on face everytime . Special thing about her is she never rush my order. She deserves appreciation for her hard work and her way of talking and communication skills are amazing“
“Liz provided amazing customer service during my visit. She was friendly, welcoming, and went above and beyond to make sure everything was perfect. Her positive attitude and professionalism made for a great experience. Thank you, Liz, for your outstanding service!“
“I visit daily to get coffee for myself and my whole team daily, Crystal and all the other members are so good. They always talk very nicely and prepare good food and coffee. I have great experience . Keep it up team. You all are doing really well. Appreciated!“
“I just want to give a big shoutout to the Tim Hortons on Airport Road near Bombay Bar and Grill. Out of all the Tim’s locations I’ve been to around the GTA, Mr. Pranay is honestly the best staff member I’ve come across. He’s always friendly, polite, and hardworking — you can really tell he cares about the customers. It’s rare to find someone like him these days. Great job, Pranay!“
“Harsimran provides exceptional customer service and goes above and beyond in her role. I visit the store several times a day, and she consistently treats every customer with care, patience, and professionalism. Everything is handled smoothly and efficiently. She is a true asset to the team.“
“I am a regular guest at this location. I had a wonderful experience. The staffs here are always fast and friendly. They ensured my order was prepared accurately even during rush hour. Thank you for keeping the atmosphere welcoming everytime.“
“The staff are very pleasant very helpful. They actually listen when you’re ordering they don’t speak over you. I come here all the time. This is the best Tim Hortons that I’ve been in and I’ve been to many. You sit in here to eat and the atmosphere is nice and a very good layout. Shout out to all of you that worked so hard and deal with all types of customers. It’s a difficult job sometimes and you guys all seem to handle it very well, thank you for serving our community.“
“This Tim's is my favorite. Highly recommend. I'm a regular here, and I spent anywhere between 5$ to 30$ per visit, depending on how long I hang around. Sometimes I spend the whole day working here and the staff make me feel welcome. One time I ordered something and went to my table to get to work and they just delivered it to my table, I believe it was Renjith who did this, but I saw other workers do it with other customers as well. I don't expect this kind of service from a Tim Horton's or a McDonald's or places of the like.
My favorite individual here is Dharti, followed by Renjith. I have a very complicated default order:
Large Ice Latte, no sugar, decaf, less ice because it has to fit in a medium sized re-usable Tim Horton's cup.
If Dharti sees me ordering, she just jumps the line and says "I'll make it for him I know what he wants". She always has a heart warming smile on her face when I interact with her. She also works at the Tim Horton's in the mall. We recognized each other at the Mall's Tim Horton's, I was initially confused and asked, and she told me that the owner of the two Timmies is the same.
Because I noticed that sometimes when I order decaf from this Tim's, I get a mild euphoria, and then stay up all night. This usually means that the coffee was caffeinated. And so what I started doing is standing in a strategic spot where I could see the screen of the espresso machine, and the buttons the worker presses to make the espresso.
At another Tim Horton's, where the espresso machine is clearly facing the front counter, I asked a worker what buttons they had to press to make the coffee decaf. He indicated that there's a button to the bottom left of the screen that modifies the espresso shot to make it decaf. In total, that button along with another one need to be pressed in order for the machine to dispense decaffeinated espresso.
I sat and watched all the workers make my decaf for me. Harmanjot, consistently, never presses this button. And when she makes my coffee, I'm euphoric for the day and up all night. When I double check with her if the coffee is indeed decaf as she hands it to me, she says it is with a straight face. It’s a sign of a pathological lier. I do not know Harmanjot personally nor does she know me. I've never done anything to hurt her, and I don't understand why it's so easy for her to hurt me, and lie about it with a straight face. If she's done this to me, she's most likely done this to other people, in other ways, and probably also outside of her work at Tim Hortons.
I suspect that there's 1 more individual who did this as well, but only once, however, that other individual was unable to look me in the eye when they did this, and I was able to see the look of remorse on her face. I just dumped the coffee into the drain.
Is hurting other people funny to you, Harmanjot? do you enjoy it? You need to look yourself in the mirror and ask yourself a lot of questions, but I doubt you'll do this, and even if you did do this, I doubt anything will change. I doubt a person like you knows what empathy is, and I do not know how to empathize with you. You are what we call an anomaly. You break the algorithm of well meaning people such as myself.
I did not understand what drives people like these to do evil until my teammate posted a quote by the great philosopher Aristotle which said "Men become builders by building", in other words, we inductively infer that people become evil by doing evil and malice.
I'm on a mission to build a heaven on earth, free of evil and malice. I don't know yet what I'll be doing about people like Harmanjot, but humiliation and shaming is a place to start.
Find the handsome man on Facebook to stay up to date with my mission.
“Near my house busy Timey with 2 cash counter, Well and good but if more than 6 customers till entrance gate standing and 2 cash counter open by customers pointing bad lame arguments given , if a coffee with 2 cream and 4 sugar order and at receiving counter not marked with a black marker the SOP of Timmey there no charge but coffee dumped another coffee given ???
Over all one of the worst Timmey at Winston Churchill street a Management change needed gone ate the time for old Managers young dynamic while needed like one there his nam is
AKASAH if not there 911 Manet will call
A mystery shop is needed to evaluate the complaint and for results in future ,“
“We came here several times. At times someone parks their big trucks 🚚 books parking for rest. This is good place 👌 has good outlets and parking sometimes full. We'll maintained including washroom. We will come again to give more stars“
“Fantastic friendly service from the chap who served me, and super fast order preparation. The apple fritter had just been made, so it was still warm, and delectable. Coffee great, as always. I would make this my go-to Tims, if I lived closer.“
“This tim hortons is hands down the best tims Staff is very patient and helpful i’ve tried coffee in Oakville so many different places but the coffee of this tims is bestest always the same taste. Afifa Is always very welcoming and friendly.“