Tim Hortons in North York

“Good coffee, friendly staff, and the food is solid.

But delivery is hit or miss. Sometimes they make drivers wait way too long because the timing isn’t scheduled well. If they fix that, it’d be a 5-star spot.“

“Even though I work in the Yorkdale mall, this Tim Hortons is my favourite out of all the locations I’ve been at. The environment is so friendly and very clean. There’s a lady that’s always super nice to me and she’s the highlight of my mom’s and I mornings. Super recommend this location and the staff to anybody!!!“

“I am honestly so impressed by Navi! She is incredibly sharp and actually remembers my order every time I walk in. It makes the service feel so much more personal and efficient. She’s definitely the reason this is my favorite Tim Hortons to visit!“

“had a great experience with Tim Horton. They provided excellent service from start to finish. Everyone was friendly, professional, and genuinely cared about helping me. I really appreciate their support and would highly recommend Tim Horton to anyone looking for outstanding service. Thank you!“

“It is always a pleasure to visit the store. Amir, DM & the team is very efficient and full of energy. Amir is very polite and always gotta smile on his face.
Keep up the great job and the energy you guys bring. It's not just the coffee but you guys too, who pump up and make the day start with smile 😇“

“Excellent Tim Hortons location! The staff are always friendly and welcoming, especially the morning team, who are incredibly cooperative and provide great service. The coffee is consistently fresh and tastes the same every time, which I really appreciate. One of the best Tim Hortons locations I’ve visited, thanks to both the quality of the coffee and the wonderful people who work here. Highly recommended!“

“Stopped by this Tim Hortons a few days ago and the service from Ann and the other workers was incredible. Ann was very friendly and had such a positive attitude which truly made my day. I ordered a protein latte which usually takes long at the other Tim Horton locations but here I got order quickly.“

“This Tim Hortons is my go-to place. The staff are always friendly, efficient, and make every visit a great experience.

I especially want to recognize Taran and Yancely. They both consistently greet customers with warm smiles and positive attitudes, creating such a welcoming atmosphere. Their teamwork is outstanding, and it's clear how much they care about both the customers and the store.

Honestly, it feels like these two manage the whole Tim Hortons! I can't help but wonder what Tim's would do without them. Their hard work, dedication, and great customer service never go unnoticed. Thank you both for making every visit enjoyable—keep up the amazing work!“

“Stopped by this Tim Hortons for coffee and donuts and had a pleasant experience. The donuts were fresh and generously topped, and the coffee was hot and just what we needed. Convenient location with 24-hour service, making it a great stop any time of day. Friendly staff and quick service made the visit even better. Will definitely be back!“

“I’ve been going to Tim Hortons for as long as I can remember, and it’s honestly one of those places that just feels familiar every time. It’s not just about grabbing a coffee—it’s part of my routine at this point.
Most mornings, it’s my quick stop to get a coffee and something small to eat, and it always hits the spot. There’s something really comforting about knowing exactly what you’re going to get, and it being consistent every time. Whether I’m in a rush or have a few minutes to sit, it just works.
The staff at the locations I visit are usually friendly and fast, which makes a big difference, especially during busy hours. Even when there’s a line, things move pretty quickly, and I appreciate that they keep things efficient without feeling rushed.
I also like the variety—they’ve added more options over time, so it’s not just coffee and donuts anymore. It makes it easy to switch things up depending on the day.
Overall, Tim Hortons is one of those places that’s just reliable and part of everyday life. It’s simple, convenient, and always there when you need a quick coffee or a familiar stop to start your day.“

“Always a pleasant experience at this Tim Hortons location. The staff, especially the morning team, are consistently kind, welcoming, and efficient even during busy hours. Sometimes I stop by in the morning to pick up lunch for my son before school, and they always make the experience smooth and positive.
The service is fast, the food is fresh, and the atmosphere feels friendly and comfortable. It’s nice to start the day with people who genuinely seem to care about their customers. Thank you to the morning staff for their hard work and positive attitude every day“

“The Upper Avenue Road Tim Hortons is one of the most convenient, clean, and efficient Tim Hortons locations in Toronto. My son loves their pizza, and we often have early morning breakfast at this location. In the morning, side road parking is free, so there is no need to pay.“

“Great service at Tim Hortons! Even though this location is mainly for takeout and doesn’t have seating, everything is very well organized. Orders are prepared quickly, and the staff is always friendly and positive. The coffee is consistently good — exactly what you need for a quick grab-and-go. Thanks for the great service!“

“This Tim Hortons is a cut above the rest. The staff is always super friendly, and they actually seem to care about making your coffee just right. I once saw them remake a whole batch of donuts because they weren't up to par. That's dedication! It's my go-to spot when I need a little pick-me-up, and I always leave with a smile.“

“Hi love how the service is quick here, this time I wanted to try the new drinks, but at very moment I was struggling with drink names🥲😂. Thanks to staff, though the store was busy still Meet helped me to figure out drink without affecting other customers orders as the other staff member ( couldn't recall her name) was quick as well.“

“Our favourite Tim’s <3 Father and I (or either one of us) always drive through, staff are amazing and know our order, quick and friendly and we love everyone! Thank you Songul (love our speed chats and waves girl!) , Alfred and all the day staff we have yet to meet and learn their names :) you guys all brighten the day. my pups also thank you for always having plain Timbits, their favourite special treat!“

“This store is great in terms of warm welcome from front desk, especially the girl Chandini is awesome. She is very polite and knows how to handle customers with utmost care. She is very quick in taking orders and remembers the frequent customers.
She explained the survey coupon, which helps to get few drinks for a loonie. Service time is fantastic and I would love to visit this store often.“

“always enjoy coming to Tim Hortons because of Sugantha. She is such a kind, friendly, and hardworking person who always greets customers with a smile. No matter how busy it gets, she stays positive and provides excellent service. She truly goes above and beyond to make everyone feel welcome. Thank you, Sugantha, for your amazing attitude and dedication—you make every visit a pleasant experience!“

“This is my go Timmy’s the staff know me and my order. The other day I walked and heard X-Large steeped tea… Debbie one of the staff saw me and yelled out my order before I even got to the counter she’s amazing - great customer service!“

“Really great experience here. The coffee was fresh, the food tasted amazing, and the staff were super friendly. Gurtej provided excellent service and was very kind and helpful. The place was clean and the service was fast too. Definitely one of the best Tim Hortons locations I’ve been to!“

“The service is quick and staff are helpful, just need to disinfect the tables more frequently. The store space and seatings can improve. The air ventilation and ecstatic of the restaurant can be improved given Avenue Rd is a highly sought-after neighborhood! .
The associate are super pleasant and many acknowledge the customers by name or even remembering their regular order. They all deserve recognition for the customer service and positive rapport with customers. Speciality there’s a young staff called Navneet, who always greets customers with a genuine smile, serves with efficiency and positive attitude. We are a regular customer. Just love to see the seating space improve, e.g. McDonald on Avenue road. Thank you Seth’s family for considering the suggestions!“

“I had a really positive experience at the Tim Hortons at 3685 Keel Street. What stood out the most was how friendly and approachable the baristas were. I ordered a steeped tea, and since it was free using my points on the app, the barista kindly suggested I go for the large size because it wouldn’t cost anything extra. That small suggestion made a big difference and honestly felt very thoughtful.

I really liked how the barista took the initiative to explain this instead of just processing the order quickly. That kind of approach shows great customer care and reflects well on Tim Hortons as a brand. Moments like this make you feel welcome and valued, not rushed.

If Tim Hortons baristas consistently had this kind of attitude, I truly believe overall brand awareness and customer loyalty would be even stronger. Great service, friendly staff, and a nice experience overall.“

“I had a great experience with Nasrin. She provided excellent service and was very professional throughout. Her friendly, charming, and pleasant behavior made the whole experience even better. She was attentive, helpful, and made sure everything was taken care of. I truly appreciate her outstanding customer service and would highly recommend her.“

“Well done team.
I am going to get my coffee every saturday morning . Aihong, Who is serving me at the cashier. She is happiest person always. She is talking nicely and very kindly. I know her in the store almost 15 years. Some other stores manager and supervisors need to learn from her.
I really love this store's employees and manager.
Thank you for sharing with good stuff with every one.“

“I had a great experience at Tim Hortons thanks to Uma. She was friendly, polite, and very quick with the service. She made sure everything was accurate and handled customers with a positive attitude, even during busy hours. It’s rare to see someone so consistent and professional. Definitely one of the best service experiences I’ve had here!“

“I went on Saturday to order a hot chocolate and Tim Bits. The lady was standing there, greet me with smile. She was very good in a customer service. I forgot her name but when I asked she told me that she only works on weekend. I did not remember about my points she asked me scan Tim points me, that was a nice reminder.
It does not take long to say, how can I help you today? Smile. We need more people like her in customer service.👍👍“

“5 out of 5 . The staff is amazing, especially Maralyn who calls me by name and knows just about all the names of her customers… she also has a very lovely and welcoming smile and is very knowledgeable about the product. If she isn’t in management she should be .“

“I’ve been coming here since 2018 — this place used to feel like home. Every visit felt warm and welcoming… until Kamal started serving me. Her attitude? Cold. Her energy? Non-existent. Every time I see her behind the counter, I brace myself. It’s like customer service completely vanishes. I’m a loyal guest, not a burden — I deserve to be treated with basic respect.

There was one time I ordered a brown sugar iced latte — a simple request. But the milk had the worst aftertaste, like it had turned. I politely told her, hoping for understanding, but instead? She called me stupid for just asking for a new one. Stupid.

This wasn’t a one-time thing. Every single encounter with Kamal has been the same: dismissive, careless, and just plain rude. It’s honestly disappointing to see someone like that representing a place I once loved so much.“

“Best Tim Hortons. Even with less staff, they always try to provide the best service. The place is very clean, and customers receive proper attention. Special appreciation for the young Indian guy who is always running around and working hard.“

“Vegetarian options: Awesome 👍

Dietary restrictions: Awesome

Parking: Great location easy to find a parking space

Kid-friendliness: Awesome

Wheelchair accessibility: Wonderful“

“Everytime I visit this location they have been professional, efficient and friendly. As someone who needs their coffee to function for the day, this is a great spot to pick up fresh coffee and they have never gotten my order wrong which is something to appreciate.

Parking: It's at the gas station so about 6 to 8 spots, 2 of them are for handicap parking“

“Jass & Nike
Serving customers professionally, that satisfied customers, I hope more workers to bring the boss and learn from the above that I mentioned names at this busiest Time Hortons for more attractiveness and more great service.“

“I've been visiting this Tim Hortons for the past 3 years, and the service has consistently been excellent. The staff are always friendly, welcoming, and greet customers with a smile. It's also great to see the younger employees treating their senior colleagues with respect and working together as a team.

The food is prepared quickly while still taking great care with every order. What I appreciate most is how they handle vegetarian orders. They remove their previous gloves, put on a fresh pair, and clean the preparation surface before making my wrap or bagel. That level of hygiene and attention to customer preferences makes me feel respected and valued.

Thank you to the entire team for your consistent, excellent service over the years. Keep up the great work!“

“We were sitting in dine in area when the customer started yelling at the cashier for no reason but the guy handled it very nicely by putting him in his place as he was very rude towards the guy he gets what he deserves it
Service nice good atmosphere welcoming 🙏“

“Great experience at this Tim Horton’s ! Coffee was fresh and warm, the service was very quick. Special thanks to employee named “Manpreet” for being so friendly and helpful. I’ll definitely keep coming back and highly recommend for this place !“

“Visited this Tim’s for the first time and it’s very diverse and can I say how clean it is and the store manager Monica have all her staffs working together in such a family manner keep up the good work very never seen a Tim’s like this one.“

“I don’t usually leave reviews, but I’ve been coming to this Tim Hortons for over 5 years. The staff are great—hardworking and patient, and they deserve 5 stars.

But the drive-thru is a big problem. It’s way too tight for larger vehicles, and despite renovations, nothing has been done to fix it. I’ve raised the issue many times, but no changes yet.

Probably just another “Thanks for letting us know” with no action.“

“Absolutely love the Tim Hortons at my workplace! The staff here are hands down the best in the world. Always so friendly, kind, and welcoming. They go above and beyond to make everyone’s day a little brighter, and it never goes unnoticed. Whether it’s remembering your regular order, greeting you with a big smile, or simply spreading positive energy, they make every visit feel special. Thank you to the amazing team for always bringing warmth and joy to our days.
You guys are truly the heart of this place!“

“I love stopping by Tim Hortons at Finch Subway every morning. What makes my 5:30 a.m. start to the day so much better is Mila’s beautiful, friendly smile and hardworking personality. She is always welcoming, professional, and genuinely kind. The entire team is wonderful and the service is consistently amazing, but Mila truly stands out. She brings such positive energy to the morning rush and makes customers feel appreciated. Thank you, Mila, and thank you to all the staff for the excellent service every day!I love stopping by Tim Hortons at Finch Subway every morning. What makes my 5:30 a.m. start to the day so much better is Mila’s beautiful, friendly smile and hardworking personality. She is always welcoming, professional, and genuinely kind. The entire team is wonderful and the service is consistently amazing, but Mila truly stands out. She brings such positive energy to the morning rush and makes customers feel appreciated. Thank you, Mila, and thank you to all the staff for the excellent service every day! Nia“

“We usually eat here but tonight we noticed the lady (Divina) was working by HERSELF. She was so incredibly patient, kind and efficient while doing both in-restaurant and pickup orders. She handled a line full of people multiple times. Incredible job!“

“I arrived at lunch hour & expected to see the store packed. The store setup needs rearrangement. The pickup counter is tiny so the overload of people waiting for their orders was blocking the order counters. Fortunately, there was no lineup to order but the lineup to receive your order was a different story. 1 of the staff assisting the main pickup counter staff seemed overwhelmed by the chaos & her interaction with her manager(?). My food was prepared quickly but I had to wait a lot longer just for the drink. When I sat down to eat, I noticed my order was made wrong. They were good about remaking it even though the error was with the person who input my order. I guess due to the loudness in the restaurant, she must've misheard my order.“

“Their drive-thru staff is some of the best I’ve experienced in Toronto. As a regular morning customer, they know my order before I’ve even finished saying it. My coffee is always made correctly, and the service is consistently fast, friendly, and efficient. There are other locations closer to me, but I go out of my way to come to this one because the experience is always so reliable. A special thank you to Nisha and the rest of the drive-thru team for their outstanding service. They really set the standard.“

““My experience at Tim Hortons has always been genuinely enjoyable. The moment I step inside, there’s a welcoming vibe that instantly feels comforting. The staff are friendly, attentive, and make even a quick stop feel pleasant. The coffee is always fresh, the food consistently good, and everything comes out fast, which I really appreciate. It’s the perfect spot for a quick treat or a calm break, and it’s the reliability and warmth that keep me returning again and again.”“

“Most affordable coffee & bitings at this place. It’s a daily must visit place.

Dietary restrictions: Available

Kid-friendliness: It’s kid-friendly

Wheelchair accessibility: Accessible“

“This has to be the most friendly and kind tim hortons ive ever been to. my cashier was very cheerful and kind. her manager was even nicer when she was speaking to her, they just provided the most positive and warm environment. ive never experienced anything like this at any tim hortons.“

“Had a great experience at Tim Hortons today! The food was fresh and delicious, and the customer service was absolutely top notch. The girl who served us, I think her name was Avneet or Amneet, had the best smile and was so kind and welcoming. She made our visit even better with her positive attitude and great service. Definitely one of the best experiences I’ve had here!“

“This Tim Hortons location is a truly wonderful spot and easily one of the best cafes in the area to grab a coffee. From the moment you walk in, you are greeted by an incredibly warm and inviting atmosphere. The staff here are absolutely fantastic—they are friendly, efficient, and always go out of their way to make sure your order is perfect, even during the busy morning rushes.

The restaurant itself has a very cozy and comfortable layout, making it the perfect environment to spend quality time catching up with family or relaxing with friends. It has a beautiful, tight-knit community feel to it; you will often see a lot of local seniors gathering here, sharing stories, and enjoying a good time together inside, which gives the place a lovely, heartwarming vibe.

On top of the great hospitality and excellent product quality, the facility is exceptionally well-kept. The seating areas are always tidy, and the washrooms are remarkably clean and well-maintained, which is always a great bonus for a busy coffee shop. Whether you are looking for a quiet spot to enjoy your favorite brew or a welcoming space to sit down with loved ones, I highly recommend this specific location!“

“Fast and friendly servers
Iced capp coffee can not be filled more as it is extremely much filled. Love it. You can not find any Tim which fills that much.
Visit every day as it connects with Hello Neighbours convenience store and gas station, which is so convenient for customers
Avoid lunch time and 3-3:30pm as many students line up.“

“Great experience!
This used to be a location where mistakes were being made on the regular.
I stopped at this location multiple times recently as it is on my rout to work. This location has a new crew, clean location, no mistakes, and great service!
I will return!
The manager named Helena is very nice and accommodating, Thank you for taking the time to improve your service in this world of horrible Tim Horton’s experiences.“