Tim Hortons in North York

“Such a lovely team here. They are friendly and joyful with customers and with each other. They look like they really care about the level of service they provide. It’s clean and friendly and lovely. I come here most mornings and it’s a pleasure. Simran and her team are doing an excellent job.
Thank you!“

“I had a great experience at this Tim Hortons thanks to Aayush. His behavior and attitude are always outstanding. He is extremely professional, polite, and respectful every time I visit. Honestly, I’ve rarely seen customer service this good. Aayush always makes the experience pleasant and welcoming. I truly appreciate his hard work and positive attitude. Keep up the great work“

“I am honestly so impressed by Navi! She is incredibly sharp and actually remembers my order every time I walk in. It makes the service feel so much more personal and efficient. She’s definitely the reason this is my favorite Tim Hortons to visit!“

“I would like to say that this Tim Horton (4110 Yonge Street) branch is excellent, clean and has a friendly staffs especially Christine who always serves me with a smile. She is polite too and if my order is not available she always recommends something else. Service is awesome.“

“Stopped by this Tim Hortons a few days ago and the service from Ann and the other workers was incredible. Ann was very friendly and had such a positive attitude which truly made my day. I ordered a protein latte which usually takes long at the other Tim Horton locations but here I got order quickly.“

“The most friendliest and warm welcoming tim hortons. They always have smile on face and that makes us more happy. Coffee is always fresh and speed of service is best. I saw a new girl there yesterday her name is Drashti and she js doing really good job. Keep it up.
Thank you.“

“I’ve been going to Tim Hortons for as long as I can remember, and it’s honestly one of those places that just feels familiar every time. It’s not just about grabbing a coffee—it’s part of my routine at this point.
Most mornings, it’s my quick stop to get a coffee and something small to eat, and it always hits the spot. There’s something really comforting about knowing exactly what you’re going to get, and it being consistent every time. Whether I’m in a rush or have a few minutes to sit, it just works.
The staff at the locations I visit are usually friendly and fast, which makes a big difference, especially during busy hours. Even when there’s a line, things move pretty quickly, and I appreciate that they keep things efficient without feeling rushed.
I also like the variety—they’ve added more options over time, so it’s not just coffee and donuts anymore. It makes it easy to switch things up depending on the day.
Overall, Tim Hortons is one of those places that’s just reliable and part of everyday life. It’s simple, convenient, and always there when you need a quick coffee or a familiar stop to start your day.“

“I love coming to the Tim Hortons at the Esso gas station because everyone is always so nice and friendly. The team is welcoming and makes the experience pleasant every time.

A special shoutout to Shamim — I was so happy when I found out she speaks my language. I always make a point to say hi and thank her, even when she’s not serving me directly.

Over the holidays, I bought lottery tickets as small Christmas gifts for the staff, hoping to share some happiness and show my appreciation for all their hard work.

Today I felt a bit sad though. I greeted Shamim in our language, but she replied in English and asked for my order in English. I understand this is Canada and it’s a multicultural country where English is commonly used — I just wanted to share that those small moments of connection in our own language really meant a lot to me.“

“From your favourite customer using my girlfriend’s account for this, the staff here are phenomenal. 3 staff members in particular make the store bright and full of life. Their service has brought many customers back including myself. Raises and bonuses aren't a bad idea for them 😉“

“The new door handles that are hockey sticks. So fun! Like how Dairy Queen has big red spoons for door handles.

Service was efficient. No complaints.

Cheese amount was a bit stingy on the chili.
Butter tart dry. I didn’t expect Tm Hortons to have a great one, realistically. Chicken wrap status quo.

To be honest I’m not a Timmy Hoe’s patron but won some gift cards so dropped in for a free lunch. But I don’t mind throwing a 5 star your way to up the average: as long as nothing tragic occurred on my visit.“

“Our favourite Tim’s <3 Father and I (or either one of us) always drive through, staff are amazing and know our order, quick and friendly and we love everyone! Thank you Songul (love our speed chats and waves girl!) , Alfred and all the day staff we have yet to meet and learn their names :) you guys all brighten the day. my pups also thank you for always having plain Timbits, their favourite special treat!“

“This Tim Hortons is a cut above the rest. The staff is always super friendly, and they actually seem to care about making your coffee just right. I once saw them remake a whole batch of donuts because they weren't up to par. That's dedication! It's my go-to spot when I need a little pick-me-up, and I always leave with a smile.“

“Always exciting to get some snacks.
Due to long line, I did mobile order with chillie soup, but got chicken soup. Revisited to get my order fixed, and done well. Understood always busy with customers, but review the order carefully and detailed.“

“Tim Hortons is always a solid go-to for a quick coffee and bite. I usually grab a Double Double and a breakfast sandwich, and they hit the spot every time. The coffee is consistent, hot, and just the right strength for a morning pick-me-up. The staff at this location were really friendly and efficient—even during the morning rush, the line moved quickly. The place was clean, with plenty of seating if you want to hang out for a bit. Nothing too fancy, but it’s reliable, affordable, and feels like a little piece of Canadian comfort. Always happy to stop by.“

“I had a really positive experience at the Tim Hortons at 3685 Keel Street. What stood out the most was how friendly and approachable the baristas were. I ordered a steeped tea, and since it was free using my points on the app, the barista kindly suggested I go for the large size because it wouldn’t cost anything extra. That small suggestion made a big difference and honestly felt very thoughtful.

I really liked how the barista took the initiative to explain this instead of just processing the order quickly. That kind of approach shows great customer care and reflects well on Tim Hortons as a brand. Moments like this make you feel welcome and valued, not rushed.

If Tim Hortons baristas consistently had this kind of attitude, I truly believe overall brand awareness and customer loyalty would be even stronger. Great service, friendly staff, and a nice experience overall.“

“I’ve been coming to this location for some time now, and the new staff has been a wonderful addition. I’d especially like to highlight Ipek on cash her cheerful smile and positive attitude always brighten my day and start it off on the right foot.“

“Lovely Café and Amazing Service!
Stopped by for a coffee and was really impressed. The place has a cozy vibe, clean tables, and friendly staff who made me feel welcome right away. My drink was perfect, fresh, and made with care. You can tell they put love into what they do — definitely coming back again soon!“

“This store is great in terms of warm welcome from front desk, especially the girl Chandini is awesome. She is very polite and knows how to handle customers with utmost care. She is very quick in taking orders and remembers the frequent customers.
She explained the survey coupon, which helps to get few drinks for a loonie. Service time is fantastic and I would love to visit this store often.“

“I went on Saturday to order a hot chocolate and Tim Bits. The lady was standing there, greet me with smile. She was very good in a customer service. I forgot her name but when I asked she told me that she only works on weekend. I did not remember about my points she asked me scan Tim points me, that was a nice reminder.
It does not take long to say, how can I help you today? Smile. We need more people like her in customer service.👍👍“

“We usually eat here but tonight we noticed the lady (Divina) was working by HERSELF. She was so incredibly patient, kind and efficient while doing both in-restaurant and pickup orders. She handled a line full of people multiple times. Incredible job!“

“Best Tim Hortons. Even with less staff, they always try to provide the best service. The place is very clean, and customers receive proper attention. Special appreciation for the young Indian guy who is always running around and working hard.“

“Jass & Nike
Serving customers professionally, that satisfied customers, I hope more workers to bring the boss and learn from the above that I mentioned names at this busiest Time Hortons for more attractiveness and more great service.“

“I normally use the drive thru 4 to 5 times a week around 5am
The drive thru is always busy but there is fast service around 5am
Everytime I come in at the window, I always get very good service from Jeneffer
My order is always accurate and my day always starts out great!“

“Everytime I visit this location they have been professional, efficient and friendly. As someone who needs their coffee to function for the day, this is a great spot to pick up fresh coffee and they have never gotten my order wrong which is something to appreciate.

Parking: It's at the gas station so about 6 to 8 spots, 2 of them are for handicap parking“

“I had fantastic experience with one of the customer service associate Dhara. I came in for 100 gift cards. Even though it was crowded Dhara was polite, patient and knew exactly what to do to get such a large order happen efficiently. Would highly recommend“

“I’ve had a really good experience at Tim Hortons, The staff are polite, patient, and welcoming, even during busy hours. They take the time to listen to orders carefully and handle customers with a positive attitude, which makes a big difference. You can tell the team works well together and keeps things moving smoothly.
The store itself is clean and well-maintained, with a comfortable seating area and a calm environment. The counters, tables, and overall space are usually tidy, making it a pleasant place to sit and enjoy coffee. This location feels organized and well-managed, and it’s one of the better Tim Hortons in the area.“

“I don’t usually leave reviews, but I’ve been coming to this Tim Hortons for over 5 years. The staff are great—hardworking and patient, and they deserve 5 stars.

But the drive-thru is a big problem. It’s way too tight for larger vehicles, and despite renovations, nothing has been done to fix it. I’ve raised the issue many times, but no changes yet.

Probably just another “Thanks for letting us know” with no action.“

“Pretty quick service and not busy, even on a Saturday.

To all the people reviewing this location, there is no drive-thru here. It's inside a circle K gas station. If you have to leave your car, it's not a drive-thru.“

“Absolutely love the Tim Hortons at my workplace! The staff here are hands down the best in the world. Always so friendly, kind, and welcoming. They go above and beyond to make everyone’s day a little brighter, and it never goes unnoticed. Whether it’s remembering your regular order, greeting you with a big smile, or simply spreading positive energy, they make every visit feel special. Thank you to the amazing team for always bringing warmth and joy to our days.
You guys are truly the heart of this place!“

“I had a great experience at Tim Hortons thanks to Uma. She was friendly, polite, and very quick with the service. She made sure everything was accurate and handled customers with a positive attitude, even during busy hours. It’s rare to see someone so consistent and professional. Definitely one of the best service experiences I’ve had here!“

““My experience at Tim Hortons has always been genuinely enjoyable. The moment I step inside, there’s a welcoming vibe that instantly feels comforting. The staff are friendly, attentive, and make even a quick stop feel pleasant. The coffee is always fresh, the food consistently good, and everything comes out fast, which I really appreciate. It’s the perfect spot for a quick treat or a calm break, and it’s the reliability and warmth that keep me returning again and again.”“

“I’ve been coming to this Tim Hortons regularly and it’s always consistent. The coffee is fresh, the food is made quickly, and the staff do a great job even during busy times. It’s a reliable spot when you need something fast and comforting“

“Great experience at this Tim Horton’s ! Coffee was fresh and warm, the service was very quick. Special thanks to employee named “Manpreet” for being so friendly and helpful. I’ll definitely keep coming back and highly recommend for this place !“

“I’ve been coming here since 2018 — this place used to feel like home. Every visit felt warm and welcoming… until Kamal started serving me. Her attitude? Cold. Her energy? Non-existent. Every time I see her behind the counter, I brace myself. It’s like customer service completely vanishes. I’m a loyal guest, not a burden — I deserve to be treated with basic respect.

There was one time I ordered a brown sugar iced latte — a simple request. But the milk had the worst aftertaste, like it had turned. I politely told her, hoping for understanding, but instead? She called me stupid for just asking for a new one. Stupid.

This wasn’t a one-time thing. Every single encounter with Kamal has been the same: dismissive, careless, and just plain rude. It’s honestly disappointing to see someone like that representing a place I once loved so much.“

“Fast and friendly servers
Iced capp coffee can not be filled more as it is extremely much filled. Love it. You can not find any Tim which fills that much.
Visit every day as it connects with Hello Neighbours convenience store and gas station, which is so convenient for customers
Avoid lunch time and 3-3:30pm as many students line up.“

“The staff (Mila, Jasmine, their manager an the other ladies and gents that work at this location) work with a friendly smile each morning. They get my order right each time and make the experience enjoyable 5 stars to the team. The food is within the standards required by the Tim Hortons brand but, there is some limitations of selection due to location size - 4 stars. The atmosphere is good because of the team keeps the place clean, it is however a little challenged by uncontrollable factors by being connected to the TTC which limited my choice to - 4 stars. Overall I rate 4 stars due to the mentioned limitations but, would give the team 6 stars if I could.“

“Okkkk, let me start that the 4 rating was mostly for the newly renovated location!! Best decision.. open, more lights and more cheerful... the old one was depressive ... I like the new design and all. Congrats for the owners. 🎉🎉

Now this part is for Tim Hortons head office... if you listen to your customer's feedback.

1- your breakfast sandwiches are becoming smaller and smaller !!! It is like a sample now... in addition, the sausage is becoming thinner and thinner... you hardly even taste the sausage. I am a person who has been having this for years and years... same thing.. breakfast sandwich, double toasted , on a biscuit with sausage !!! It used to be juicy, large enough, you taste the sausage etc...
1st bad decision was this egg thing.. maybe people think it is an egg versus the old scrambled or so... this new whole egg is always soooooooo dry, over cooked for maybe hours with this yolk cover becomes green... taste is not good too...
2nd : the sausage is becoming thinner and thinner, it is about to disappear.. I feel it is like a thin piece of ham or turkey.. it has become tasteless to the extent that if you buy the breakfast sandwich with or without the sausage, it is same taste !!!
Why I still order it!!! Cause the only thing I used to like and it is in circumstances where tim hortons is the only option.
I don't understand why most restaurants, increased prices AND reduced size and portion.... !!!
Soooo at this point my husband was still hungry, so he wanted to get a bagel!!!!
Let me say, tim hirton bagels are wonderful !!! My favorite is the 12 grain bagel !!! Simply wow. Sooooo ella?? Where is the problem?? I NEVER order it except if I buy a dozen or half a dozen to eat at home with cream cheese !!! Okkkkkkkk sooo the problem is the cream cheese.. not the cream cheese itself , it is actually what they put.. they hardly put any cream cheese... you might tell me that they use the same scoop !!! Well think again, this scoop must be FULLLLLL not an EMPTY CIRCLE!! you see the difference. !!! I even had to return the bagel and cancel my order, I always monitor how they fill it and they always use ( or most of the times ) the trick of the hallow scoop!! And when I ask them to add more cheese, they said you have to pay extra!!! Soooo I PAID EXTRA THAT DAY, to get the same , hardly any cheese bagel. I told the rep that I asked and PAID for more cheese and the reply was that's what it is !! So I answered, so if you want me to eat what you like, keep it for yourself and return my money and that's what they did.. since that day, I never order a bagel with cream cheese and concentrated on things like the breakfast sandwich where the portion is not based on who is doing the sandwich !!!
Sooo , my husband still bought the bagel and they didn't disappoint me !!! Hardly any cream cheese !!!!
Tim hortons, please see a way to keep the quality, your stores differ, based on owner , some are generous and others are so stingy even with the dressing in a sandwich...
At the end, sorry but these things have been annoying me for years and it is becoming worse. Maybe you are making sales but eventually the customers will notice and stick to just a coffee or a tea !!!“

“It's a Tim Hortons just like any. I gave it five stars overall because the staff was very friendly and it seemed quite clean. 5 stars for the customer service I received and they had a very good selection of donuts and all the other things unlike some other ti.ms.“

“I was there last night for some bagels and coffee for my team… the food and service was excellent compared to all other places … the staff especially the girl shruti .. who helped me with my order and suggested me to try their new donuts … appreciate her efforts .. t“

“Vegetarian options: Awesome 👍

Dietary restrictions: Awesome

Parking: Great location easy to find a parking space

Kid-friendliness: Awesome

Wheelchair accessibility: Wonderful“

“Most affordable coffee & bitings at this place. It’s a daily must visit place.

Dietary restrictions: Available

Kid-friendliness: It’s kid-friendly

Wheelchair accessibility: Accessible“

“I had a really good experience at this Tim Hortons. The service was excellent, and I especially want to appreciate Maninder for being very polite, friendly, and professional. He handled the order quickly and made sure everything was correct. It's always nice to see staff who treat customers with a positive attitude and good energy. Great service like this makes the visit much better. Thank you, Maninder!“

“They try their best and service is USUALLY good. Honestly, I feel like most of the time service slows down because of a extra picky Karen or some dude with nothing better to do but harass workers but mistakes do happen. Y'all in their shoes of working fast food or retail know what I'm talking about. ?Luckilly, it's a fast food coffee shop so nothing a few minutes won't fix on an honest mistake. Quality is great!“

“Had a great experience at this Tim Hortons! The staff were friendly, polite, and efficient, even during a busy time. My order was prepared quickly and exactly as requested. The store was clean and well-organized, which made the visit even better. Big thanks to the team for their excellent customer service—keep up the great work!“

“Great experience!
This used to be a location where mistakes were being made on the regular.
I stopped at this location multiple times recently as it is on my rout to work. This location has a new crew, clean location, no mistakes, and great service!
I will return!
The manager named Helena is very nice and accommodating, Thank you for taking the time to improve your service in this world of horrible Tim Horton’s experiences.“

“The morning Store Manager today (2026.02.10) is an Amazing guy (I believe the name is is Salmaan). I had a mixed up order couple of days ago, and had communicated it to the staff. They replaced my steeped but I couldn't go to pick it up. But the Manager remembered (probably cz of my unique Steeped Tea Order) and after a week I went today. He remembered I did not pick my free steeped tea and he still replaced it for me. Small Gestures really matters and very less Tim Hortons do this.
This guys is just an amazing soul.

Thanks brother“

“Very small but nice people there. Inside petro Canada. My morning's Tim Horton

New review 2024. I have been coming here for 15 years for breakfast.
I have reviewed this place for being nice and customer friendly.
Las months I decided not to go there anymore. New person on the window no friendly at all and never give you napkins. Is not ready for this business.
I went today because McDonalds was closed and the same problem no napkins if you don’t ask for them.
There are 2 woman over there from years ago working. Probably Chinese and Philippines. They are completely professional with their customers.
They know even what you are going to order without saying a word.“

““Looking like new hired boy”
His customer service is very impressive
I ordered large steeped tea and he made it very carefully , the way of marking on cup lid too funny as he was double checking on the board but seriously too great service“