Starbucks Coffee Company

$ • Coffee Shops

About Starbucks

The Starbucks kiosk in Washington Square has exceptional customer service that makes customers feel at home. Jen, a standout employee, remembers drink preferences and adds personal touches like providing water with orders. Another customer received a matcha latte with vanilla cold foam, missing the foam, but the staff quickly and kindly remade the entire drink without any hassle. Despite the great service, the location is often understaffed, leading to longer wait times. Previous cost-saving measures like cutting employee hours have been mentioned, impacting both business and customer experience. It's crucial to prioritize quality and employee appreciation to enhance overall service and customer satisfaction.

Customers' Favorites

Iced Lavender Oatmilk Latte

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Starbucks Reviews

2.6

80 ratings

21%

12%

52%

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Had not been to the Starbucks at W.S. since they moved to their new location. I wasn't sure the mall was open as there is advertising all over the doors and entry. Great location close to Nordstrom..

Good coffee friendly service

As an early adopter of Starbucks as a place to work, I think that this is my favorite store in over 20 years. It’s on my daily route and I enjoy starting my day here. The management at this local store, a young woman named Sarah, has done a wonderful job of hiring people that have a very customer centric attitude. They are not only engaged with us but they are also involved in the community. I can’t say enough good things about this location. Good job. Keep it up. And more...read full review

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