4.3
Superb
84 Reviews
399 Court St NE, Salem · 7.97 miles
Customers’ favorites
- Caramelized Snickerdoodle with Oatmilk
- Cotton Candy Milkshake
- Peanut Butter Mocha
- Breakfast Smoothie
“on September 30th 2025 at around 5:10 p.m., I went to Bentley's coffee in Albany to order two drinks for myself and my wife. I had a $17.30 gift card balance tied to my account and just a few days prior (on 9/27) I was assured by a staff member that once the card was scanned the balance would remain on the account for future use. when I went to pay the cashier told me my total was about $14 and change. I explained I wanted to use the gift card balance, but she said it wasn't showing up in their systems and "sometimes it has issues". I mentioned what I've been told the weekend before and that I was fairly sure I had thrown the card away. the only response I received was, "yea, really sorry about that." with no attempt to help or provide a solution. thankfully I happen to find the physical card tucked away in my car, so I wasn't completely out of luck. but I left feeling very disappointed with the lack of care and customer service. mistakes and system issues happen, but how they are handled makes all the difference. I've been a consistent customer of this location for over 3 years and it's very disheartening , enough to make me consider not recommending this location after all this time if this is how the customer care is going to be. Hopefully it's just a one-off but I'll probably wait a while before going again.”