“My wife and I stopped by this Starbucks during our trip from Seattle, Washington. As soon as we walked in, no one acknowledged us or even said hello. A moment later, the same group of employees warmly greeted a Hispanic customer who came in behind us and even had a cheerful conversation with him. Being ignored like that was immediately disappointing, especially since we were standing right there and expected the same basic courtesy.
Once we reached the ordering line, the barista who helped us was friendly, greeted us, and provided great service. She was helpful, our drinks were prepared quickly, and they tasted fantastic. We also noticed a nice selection of gifts and snacks, which made the store enjoyable to browse while we waited.
Overall, this visit had both positives and negatives. The quality of the drinks and the service we received at the register were excellent, but the lack of an initial greeting left a lasting impression. If we had been welcomed the same way as the customer behind us, this easily would have been a five-star experience.“
“When they are open and fully operating, it's always been a pleasant experience.
I understand my orders take a little extra time, because they are a little customized.
I look forward to when they can have the staffing bandwidth to stay open past 1:30pm - this has been difficult.
Dietary restrictions: Non-dairy Cold Foam
Parking: Strip Mall parking. Nothing curbside at Starbucks, but not a far walk.
Wheelchair accessibility: ADA Spaces, sloped sidewalk aprons, decent restroom.“