Customers` Favorites
Customers` Favorites
“Fresh hot cheese burger. Got better when I got to the middle of it. Made it a combo with fries and a drink. I received plenty of fries with the small size. Bill was $19.91. I planned on spending closer to $17 but was pleased with what I received. Customer service was great. The crew seemed like a family. A well organized crew. They didn't skip a beat.“
Customers` Favorites
“Claire was awesome upstairs at the bar!!! Her recommendations were amazing for food and spirits!“
“So freakin' good! From the cheesy curly fries, to the delicious funnel cake, to the tasty milkshake topped with the best whipped cream. Yummm!“
Customers` Favorites
“You have to have the Alabama Bird! It’s packed with flavor! Won’t disappoint!“
Customers` Favorites
“Iv never had a bad option from the hot or cold sandwich’s to the pizza everything is really good. Today I got the Paulie which blew me away and might just be one of the best steaks in the area(yeah big claim but it holds its own). This place is an absolute gem, I only write reviews when meals knock my socks off.“
Customers` Favorites
“this place was awesome! i was offered a free sample of their mild ramen and it was super delicious. my order came out quickly, even with the rush of the food court. it was also very good. i recommend this place to those looking to try something new and delicious 😊“
Customers` Favorites
“Deliscious berger, would try again. JUST NOT ON TACO TUESDAYYYYYY #TACO#TUESDAYY“
Customers` Favorites
“Food: Food is fun, unique and made relatively fast. A plethora of options to try! There is certainly at least one thing on the menu that you could find that you would enjoy! Mochi donuts are fun and well made. They all have a slightly similar taste and are a bit pricey however still recommended and worth at least trying, but are overall tasty! The boba tea is just as any other reputable place in the area in flavor and price. They have vegetarian options.
Service: Staff is extremely friendly, personable, and helpful! They have a smile and seem to genuinely enjoy their career. They are willing and capable of genuine small talk and working at the same time! They are willing to take time out to speak on their unique menu!
Atmosphere: Overall store is seemingly clean and well kept-up! A place were regardless of age you'd have a nice time sitting to eat, however the space is a bit quaint. They offer a white board to write situations for food items for the store to sell where you can leave your own food creations for them to try! No restroom from what I can see.
Overall I high recommend you to try this place out!“
Customers` Favorites
“This offers fast food like hot dogs, sausages, burgers, and cheeseburgers for prices lower than most airport places. Pepsi products and huge homemade muffins. The food is just as great as all convenience store grilled foods. It is just steps from baggage claim and zone 7 for ride share pick up.“
Customers` Favorites
“Excellent portions! And old fashioned ice cream sundaes and floats!“
Customers` Favorites
“the foods fantastic and that kitchen staff is just the bees knees :)“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“Very extensive water ice and ice cream menu, offering a variety of flavors for everything. They also offer foods such as corn dogs, churros, funnel cakes, and more. Very good place to go in the Summertime“
Customers` Favorites
“Fast & friendly service. Food was exactly how I ordered it. And they always have tbe best smiles!😊“
Customers` Favorites
“Drinks were good and food was great!!“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
Customers` Favorites
“{{restaurant.reviews}}“
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“Pretzels are always fresh and hot, the party trays are always a hit.“