Subway

Name: Subway
Address: 64 N Broad St, Lititz, Pennsylvania, 17543, US
Telephone: (717) 626-0405
Price range: $
Rating: 3.8

$ • Sandwich Shops, Fast Food

Hours:
64 N Broad St, Lititz
(717) 626-0405

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About Subway

Subway: An Unexpected Gem of Exceptional Customer Service

Tucked away in the community, Subway is more than just a typical sandwich shop. According to a renowned chef, this particular Subway location stands out for its exceptional customer service, personified by an employee named Alex.

Alex is described as a kind, welcoming, friendly, efficient, and highly promotable customer service professional. Despite being the only employee working during a busy shift, Alex didn't show any signs of stress or struggle, providing seamless and satisfactory service. The reviewer, an award-winning chef, was impressed by Alex's ability to outperform many establishments with larger staff, making this Subway location a true gem.

The reviewer had visited the Subway location about four years ago and returned recently, only to find that Alex remembered them "to a T." This attention to detail and customer-centric approach is what sets Alex apart, as the reviewer notes that it takes a special individual to occupy mental space for their customers in this way.

The reviewer is so impressed by Alex's performance that they hope the Subway's management will recognize his exemplary work, offer him opportunities for advancement, and provide him with a well-deserved raise. The reviewer believes that Alex has a bright and promising future ahead, regardless of the path he chooses, and that he is the kind of customer service professional that is rarely found.

In the end, the reviewer states that they will be returning to this Subway location much more frequently and will be recommending it to everyone they know, all thanks to the exceptional service provided by Alex. The reviewer concludes that while the food may be easily found in the community, it is the people like Alex who truly set a business apart.