Pretzels near Upper Darby, PA

“Can’t say anything bad at all!!! Service is grate! Food is top tier. Compared to any other location I’ve visited, I was most surprised but this location! Food is always fresh, the pretzels are hug, same for Cinnabons. Prices are shocking low!“

“Today is 3/12/16 @9:30 the young lady that is working this morning is very friendly and i like her service.“

“Thank you Bernie's for the delicious food and treats. A classic!“

“I've never been disappointed with anything I've gotten from there.“

“It is the best water ice in Philadelphia.“

“Pretzels are always fresh and hot, the party trays are always a hit.“

“awesome place, very friendly and nice selection“

“Tried this hidden gem in O’Fallon, MO for the first time for Free Pretzel Day and honestly these have been the best pretzels I’ve ever had! Will definitely be back to try more of their delicious looking menu items. The owners are also very friendly and welcoming, it felt like I walked into a family member’s house with how happy they were to see us. This type of authenticity is not common nowadays so I’d definitely recommend Philly Pretzel Factory 🥰“

“B'days are celebrated all month. Happy 15yrs arnd the 🌞 Zión. Everthing on a pretzel. Plenty of food. Super sweet staff & the owner is very personable We had the General Tso Chicken & Shrimp tacos w/Mexican corn😋😋😋. We took our dessert home, yup wooda-ice🤣“

“that they are open with hot pretzels“

“I took my nephew here today and he passed out on the car ride there and it’s mid nap time I did not want to wake him up and the young girl behind the counter Olivia was so sweet she even brought the food and water ice out to the car because I didn’t want to wake him up just to grab the food! Every single time I’m there it’s always an amazing experience all the workers are very sweet. A friend and I just went there two days ago for some water ice and another amazing Experience! Plus they definitely have the best water ice and food!!!! Highly Highly HIGHLY recommend if you haven’t been there before you need to go and check it out!!!! They even have a cute little outdoor seating area! Thank you Chloes Corner for always making it a pleasure to come back!“

“We ordered a nugget tray for pickup at 9:30 am. When we got their they were sitting on the counter waiting for us. We to them to my last Radiation treatment and the staff love them( they are in KOP)“

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“

“I wish there were more Pretzel Factory stores around town and that if more are opened they’d be run by this group! Service is always friendly. I was having a bad day after a poor experience from another establishment but I must say the staff here lifted my spirits just by being who they are. Thank you!!“

“Im the pretzel man“

“Pretzels are always fresh and hot, the party trays are always a hit.“