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“Went to get afternoon drinks and ordered ahead to get the points and use the card on file to pay through the app.
Had a Coolata recently while in New England and thought that was so good I am going to splurge and get one today! Ordered on the app for the drive thru which was the only available option...
Got to the drive through to give them the order name as usual and they say we don't have any Coolata's as our machine is broken and they don't plan to fix it...WAIT! WHAT?!?!?
Got to the window then and said we'll just refund my almost $6 and they said we can't you have to do it through the app or call. Well, alright. $6 is $6!
So o ask about the machine and was told they have asked them to take it off the menu and app for a while because corporate won't fix it. Again, excuse me? We are in the south and it's 84°F. Fix the damn machine!
What a headache. Whose laziness and inability to care is responsible for not having working equipment or getting it off of the menu if that is really what is easiest for the store.
DO BETTER!“
“Great place … I made a mistake and ordered too many drinks by accident…they took care of me .. they said come back soon and we will give you the 2 you did not mean to get. Really did not expect that. They honored it and made me a customer for life“