Dunkin' Donuts in Summerville

“After having received poor customer service at Panera Bread, we drove to Dunkin. The young lady at the drive-thru was extremely friendly and had a wonderful attitude, even joking around with us about the card reader.
Customer service goes a long way and the young woman helped to brighten our day.
Thank you!“

“Destiny deserves a raise! My daughter and I visited Dunkin’ Donuts before her eye doctor appointment. Destiny was taking orders, making drinks, making food dealing with rude customers at the drive thru and training a new person. I can tell someone called out or something but Destiny and Taylor were killing it. I didn’t even wait that long. Thank you Destiny and Taylor. My iced caramel coffee latte was on point and my daughter enjoyed her breakfast.“

“Every time I walk in I’m greeted by a beautiful young lady with glasses and brown hair, never caught her name sadly. Yet she is always making my drink before I get in the doors and has it ready once I order. It’s always correct and delicious! Sweetest worker best store!“

“The coffee is always incredible, even though I show up right when they open at 5am. Brad’s service is always quick, friendly, and efficient. We have never had a bad experience with food or service at this location. I look forward to my Dunkin' coffee and Piper looks forward to her pup cup every time we have time in the mornings to go!“

“This morning, I visited my local Dunkin’ Donuts location (2519 N Main St Suite A, Summerville, SC). My intent was simple, to purchase two toasted coconut donuts, a definite longtime favorite of mine. However, I was promptly informed at the drive-thru that the toasted coconut donut has been discontinued.
I left without making a purchase.

What puzzles me most is what possible justification is there for this action? On numerous prior visits, often before 9:00 a.m., I was told that this specific donut had already “sold out for the day”. That suggests strong, consistent demand. If that is the case, it raises a logical question: Why would a popular and fast-selling product be removed from the menu?

Discontinuing a high-demand item runs counter to basic principles of providing customer satisfaction. This decision diminishes customer loyalty, especially when many patrons, like me, come specifically for that item.

I respectfully urge Dunkin’ corporate to reconsider its decision. Until that time I will be driving the extra three miles to visit Krispy Kreme doughnuts as they continue to sell their coconut doughnuts.“

“Just about everything you need here! Drinks, snacks, oil, fuel, .... perfect location off the interstate. Clean restrooms and clean parking lot. Wish they would keep paper in the machines outside for receipts. Other than that perfect 4 star place. MASKS ARE REQUIRED...“

“There was a younger guy working here, I believe his name is Tyler, who was just awesome. He was very friendly and has great customer service, I was having a rough morning but he made my day! My drink and food were made perfectly and quickly.“

“I'm sad to see the bad reviews for this location because I just came here for the first time a couple of days ago and had no complaints at all. I was using a coupon that I received in the mail welcoming new residents because I just moved and it was offering a free dozen donuts. What a great deal so when I got to the window, I let them know that I had the coupon. There were no issues and I didn't care what the assortment was because it's just me. I froze most of them, but I tasted two or three and they all tasted fresh and very good. I'm looking forward to thawing out some of the other ones overtime, but as you can see by the picture, everything looked beautiful. This almost looks like an advertisement how perfect the donuts look so five out of five stars for me. I hope that you might give it another chance if you had a bad experience in the past. I just didn't like the yellow looking donut - not sure what kind it was but I threw that one away.“