Dunkin' Donuts in Summerville

“After having received poor customer service at Panera Bread, we drove to Dunkin. The young lady at the drive-thru was extremely friendly and had a wonderful attitude, even joking around with us about the card reader.
Customer service goes a long way and the young woman helped to brighten our day.
Thank you!“

“Every time I walk in I’m greeted by a beautiful young lady with glasses and brown hair, never caught her name sadly. Yet she is always making my drink before I get in the doors and has it ready once I order. It’s always correct and delicious! Sweetest worker best store!“

“Just about everything you need here! Drinks, snacks, oil, fuel, .... perfect location off the interstate. Clean restrooms and clean parking lot. Wish they would keep paper in the machines outside for receipts. Other than that perfect 4 star place. MASKS ARE REQUIRED...“

“I had such a great experience at Dunkin’ today! Maddie and Alaya were incredibly friendly, welcoming, and professional from the moment I arrived to the window. They had such positive attitudes and worked together as an awesome team, making sure I was taken care of quickly and with a smile.

It’s refreshing to receive customer service from people who genuinely seem to enjoy what they do. They made my visit a great ending to a very difficult day for me. I wanted to make sure their hard work didn’t go unnoticed.

Thank you, Maddie and Alaya, for the excellent service! Keep up the amazing work—you both were a joy!!“

“I am from NH, so coffee here isn't anything compared to the coffee in The north but the service was amazing answered all my silly questions, I get a complicated order so it's usually never right, I got 5 butter pecan and I feel like there is NEVER any butter pecan in my coffee? It's the strangest thing to order 5 pumps and never ever taste it? But it's understandable, they do a great job and fast too !“

“This morning, I visited my local Dunkin’ Donuts location (2519 N Main St Suite A, Summerville, SC). My intent was simple, to purchase two toasted coconut donuts, a definite longtime favorite of mine. However, I was promptly informed at the drive-thru that the toasted coconut donut has been discontinued.
I left without making a purchase.

What puzzles me most is what possible justification is there for this action? On numerous prior visits, often before 9:00 a.m., I was told that this specific donut had already “sold out for the day”. That suggests strong, consistent demand. If that is the case, it raises a logical question: Why would a popular and fast-selling product be removed from the menu?

Discontinuing a high-demand item runs counter to basic principles of providing customer satisfaction. This decision diminishes customer loyalty, especially when many patrons, like me, come specifically for that item.

I respectfully urge Dunkin’ corporate to reconsider its decision. Until that time I will be driving the extra three miles to visit Krispy Kreme doughnuts as they continue to sell their coconut doughnuts.“

“I'm sad to see the bad reviews for this location because I just came here for the first time a couple of days ago and had no complaints at all. I was using a coupon that I received in the mail welcoming new residents because I just moved and it was offering a free dozen donuts. What a great deal so when I got to the window, I let them know that I had the coupon. There were no issues and I didn't care what the assortment was because it's just me. I froze most of them, but I tasted two or three and they all tasted fresh and very good. I'm looking forward to thawing out some of the other ones overtime, but as you can see by the picture, everything looked beautiful. This almost looks like an advertisement how perfect the donuts look so five out of five stars for me. I hope that you might give it another chance if you had a bad experience in the past. I just didn't like the yellow looking donut - not sure what kind it was but I threw that one away.“