Firehouse Subs Lexington

$ • Sandwich Shops, Fast Food

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About Firehouse Subs

Firehouse Subs in Lexington offers tuna sandwiches on wheat bread, known for their delicious flavor and served in a clean, friendly environment. Many customers appreciate the fresh and flavorful subs, making it a favorite spot for families, especially after church. The staff is often described as welcoming and friendly, contributing to a sense of community. While some have experienced inconsistent service, particularly with greeting and interaction, recent feedback shows that the team takes pride in their work. Customers have noted that the sandwiches are well assembled, and the food quality remains satisfactory. One visit highlighted a long wait of over 25 minutes for a medium Cajun chicken sub, which was disappointing due to the sub's light filling and missing tomato, leading to some frustration. However, the team’s effort is appreciated, especially the morning staff who are praised for making the best sandwiches, often working solo. There have been reports of the team of ladies skipping on food preparation, not making the sandwiches correctly, and arguing with each other. Despite this, the restaurant handled a large order for a retirement party efficiently, with everything ready on time and accurately labeled. Overall, Firehouse Subs in Lexington remains a popular choice with a positive trend in customer service and interaction.