Japanese Hibachi Express
Japanese
Hours:
2558 SE Dalton Pike, Cleveland
(423) 650-1092
Ratings
Take-Out/Delivery Options
Tips
Recent Reviews
Terrible customer service. Placed an order online, paid online, was told to pick up at 6:19. I was in the drive through by 6:15. Didn't get my food until 6:50. BOTH orders were incorrect. So on top of waiting for 45 minutes, we got incorrect orders. Called the store, the "manager" was extremely rude and didn't want to do anything to make it right. She hung up on my husband. Do not go to this establishment. Calling the other location currently and contacting the owners of the store.
Manager of this location is extremely rude. Called and spoke to her after waiting 45 minutes at the drive through and getting 2 wrong orders. She told me she doesn’t need my business and hung up on me. Spoke to the owner who was wonderful and offered to fix BOTH of our wrong orders, but I wasn’t concerned with the food after calling this location. I was concerned by the awful customer service. Will change my review if she is terminated. Do not go to this location if you want...read full review
This is a review of the take out, dining in may be better. I had stopped eating here because every time the chicken was dry and overcooked and the rice mushy, and clumped up. But I had a craving and called in an order. They said 10-15 mins so I left because I live 10 minutes from there. There was a large line and it wasn't moving so I waited at least 10 minutes before getting to the window, paid for my food and then he says it's not ready and to pull back around. Ok.... I did...read full review
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 9PM |
| Saturday | 11AM - 9PM |
| Sunday | 11AM - 9PM |
Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.
Menu
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