Zaxbys Chicken Fingers & Buffalo Wings

Name: Zaxbys Chicken Fingers & Buffalo Wings
Address: 1430 25th St NW, Cleveland, Tennessee, 37311, US
Telephone: (423) 479-4562
Price range: $
Rating: 2.8

$ • Chicken, Fast Food, Chicken Wings

Hours:
1430 25th St NW, Cleveland
(423) 479-4562

Menu Order Online

About Zaxby's

Zaxbys Chicken Fingers & Buffalo Wings is a restaurant that offers a variety of chicken dishes, including their popular chicken finger plates. Customer experiences at this location vary, but many highlight the friendly and helpful service provided by staff members like Lilly, Ruby, and Carrie, who are praised for their kindness and attentiveness. The store environment is described as sweet and welcoming, with staff making genuine efforts to ensure a good experience. The manager Ruby is often mentioned for being helpful and accommodating, especially with families and kids. However, some reviews mention issues with customer service, notably with a staff member named Elise, who was described as rude by certain customers.

Food quality and value are mixed topics among reviewers. While some consider the food good and the service great, others feel that prices have become too high for the quality offered. One long-time customer expressed disappointment over the pricing, comparing it unfavorably to dine-in restaurants with better quality meat, veggies, deserts, and drinks, and criticizing corporate management for being out of touch with customer needs. Despite these concerns, the overall atmosphere at this Zaxbys location is generally positive, with many customers appreciating the efforts of the staff and the effort to get orders right.

In summary, this Zaxbys location is known for friendly staff and good customer service, though some frustrations with staff behavior and pricing have been noted. The restaurant continues to be a popular spot for chicken favorites, with a generally welcoming environment and attentive service when staff members like Lilly, Ruby, and Carrie are present.