Jack's Family Restaurant
$ • Fast Food, Burgers
Hours:
9315 Apison Pike, Collegedale
(423) 933-1857
About Jack's Family Restaurant
Customers' Favorites
Jack's Family Restaurant Reviews
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We often grab Jacks in the mornings because we are running late. The service in the morning is usually good and the food is easy to eat on the go. After this morning, we will not be returning to any Jacks location because my chicken biscuit was served to me so underdone it was completely raw on the inside. This is beyond disgusting and unsafe to eat! I hope that this doesn’t happen to anyone else.
They need to learn to multi task:take orders AND fill them. There was a total of 4 people that walked out while we were waiting in line. The man at the register was very rude when asking what we wanted to drink. And he needs to worry about the register and let the ones filling the orders do that. The manager finally helped fill orders and told him “these are mobile orders you need to worry about the lobby”. The food was good but the service was absolutely HORRIBLE!!!!! We...read full review
Enjoyed the Grilled Chicken Salad it’s awesome!
Menu
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 6AM - 10PM |
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Based on the reviews, Jack's Family Restaurant offers a clean and welcoming atmosphere with pleasant views of rolling hills. The service is consistently described as great, friendly, and accommodating, with staff like Alexis and Barbara being highlighted for their excellent care. The cashiers are polite and efficient, with one order arriving in one minute and 58 seconds. The food is fresh and hot, with specific mentions of the big country breakfast burrito meal, a customized hamburger with a biscuit instead of a bun, hand-dipped ice cream at a great price, and the grilled chicken biscuits. The fries come with a buttery topping that is well-liked. The environment is extremely clean with above-average sanitation. The staff interacts well with regulars and newcomers, creating a pleasant and genuine atmosphere. One reviewer noted that the service can vary by location. Overall, Jack's Family Restaurant provides great food, great service, and a clean, peaceful place to dine.