Cold Stone Creamery
$$ • Ice CreamAbout Cold Stone Creamery
Cold Stone Creamery Reviews
71 ratings
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I wanted to take the time to thank Erin H. for delivering the best customer service and for taking the time to make sure my order is correct. Majority of the time I come and get the OURS size and 6/10 I have issues. It not being mixed properly, not being able to fill it to the top, or just an attitude of not wanting to make it,especially when I’m the one paying $15+ for icecream. I should be able to have a full serving of icecream not 90%. But even so I’ve met a few...read full review
The employee staff was very professional and great customer service support. The facility is very clean and was greeted upstairs n entering the store which made me feel welcomed as a customer. I will return in the future for some delicious ice cream 🍨
Friendly service and delicious ice cream and ice cream cakes. My mother enjoyed her birthday cake tremendously
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 10PM |
Based on the reviews, Cold Stone Creamery is a solid chain ice cream shop in the Memphis area, with locations on Germantown Parkway and in Cordova, TN. The store is spotless and clean, with friendly, quick, and attentive staff who take pride in their work. The ice cream is high quality, fresh, and creamy, with generous mix-ins that are perfectly blended. Popular orders include the Peanut Butter Perfection, cheesecake ice cream with Oreos and marshmallows, and dark chocolate mixed with brownie chunks, almonds, and fudge in a waffle cone. The portions are huge. However, some reviews note issues with consistency. One order was made wrong, and another visit had toppings layered in the ice cream vs mixed in, with workers described as lazy. The prices aren't cheap, but customers feel rewarded for their money. The ice cream is a bit sweeter than remembered and leans indulgent. It is not exotic or gourmet, but a comforting, sweet, and familiar treat. A nice bonus is they offer ice cream made with Almond Silk for lactose intolerance. The new location is very popular, often packed with long lines, but the staff remains polite, kind, and quick.