Jack's Family Restaurant
$ • Fast Food, Chicken ShopAbout Jack's Family Restaurant
Customers' Favorites
Sausage Egg & Cheese Biscuit
Mashed Potatoes with Gravy
Chicken Fingers Combo 4pc
Chicken Fingers and Fries
Grilled Chicken Sandwich
Big Cheeseburger Combo
Cheeseburger and Fries
Double Cheese Combo
Biscuits & Gravy
Chicken Biscuit
Jack's Family Restaurant Reviews
248 ratings
Share your opinion about Jack's Family Restaurant
Good food and service if something is wrong with it they will make it right, also like keeping up with the news not many places show what's really going on in the USA.
Wanted to send this through the website but it wouldn’t work. We came through around 4 O’clock this afternoon and ordered two 8 piece nuggets with fries and a half and half tea. I am normally a huge fan of your chicken strip’s and fries. Today these nuggets and fries were so dry it was ridiculous. I was literally soaking them in the BBQ sauce and they were still dry (both the nuggets and fries). If this hadn’t been the first thing I’ve had to it since yesterday...read full review
Absolutely love the people who work there. Especially on Lee highway
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 5AM - 10PM |
Jack's Family Restaurant offers a dining experience that varies significantly by shift and staff. Many customers praise the service, food, and value as beyond impeccable, describing it as delicious comfort food worth a guilty pleasure. The people are often called awesome, kind, respectful, and hardworking, with specific employees noted for being helpful, polite, and caring in accommodating special requests, such as putting green beans in a bowl. The main foods and shakes are consistently reported as amazing.
However, experiences can be terrible depending on management. When a particular male manager is working, service is wonderful, friendly, and attentive. Conversely, when a certain female manager is on duty, reviews report rude service and disgusting food, citing issues like hard, dry biscuits and gravy or burnt, old pies where the filling is unrecognizable. Service at closing time can also make customers feel like a burden, with a lack of appreciation expressed. While the drive-through service is often efficient, there are problems with phone orders and checking bags for accuracy. For many, if consistency issues were fixed, the place would be perfect.