“I went inside to eat and even though I was the only customer inside I stood there for almost 10 mins while i watched 7 employees look at me and just ignore me. I asked if I needed to go through the drive thru to get service and the girl said no someone will be with you soon. I watched 6 cars go through the drive thru that came up after I had already been standing there. Complete disregard for customer service. That alone makes me not want to eat there again. Oh and the tomatoes were old and mushy.“
“Best wraps in Knoxville. I haven't tried anything else but my friends vote this as the best place for subs. The front register is always crowded, makes it hard to get your chips. I didnt have to wait too long for my order. Limited seating but they do have a few outdoor seating places.“
“I will start by saying the positives. I love Jimmy John's and whomever made my sandwich today, you did a great job. I, as I see a couple others here have had issues with deliveries. Waited an hour or more to only have to call and find out they didn't have a driver. Ok. Please let me know though so I can make other arrangements. Also I've eaten in several times and it's been a struggle to find a clean table. Either way, the food is usually delicious. I haven't had anything bad from here.“
“Where do I start! So last week I came in and got my food got back to work and my sandwich was wrong. So I called them and told them about and they apologized like crazy and said they would make it up to me either by making me a new sandwich or they would take care of my next meal. I told them next sandwich was fine.So I wanted a sandwich today for lunch so I went in and told them and with out hesitation said no problem we will get you taken care of. Mike, Simba, and Haily were all so very helpful and extremely friendly. They made sure that everything was right and took the time to make sure that things were right. Now remind you that we eat there probably 4-7 times a month and in almost 2 years the last visit is the only meal that wasn’t 100% right. The pride that those 3 take in the customers and the food that they prepare and to make sure that it is right goes to show that 1 mistake is a huge huge deal to them. They truly know what customer service is all about and they know how to truly take care of the customer. They also realize that with out us as customers that they can’t work and the pride they show is proof that they actually care and want to be there for there customers! This day and age people just don’t care about there work or there customer. But these 3 actually really do care about the big picture!!Mike, Simba and Haily thank you again so much for your amazing customer service and for always taking good care of your customers. I can’t thank you all enough for the outstanding work service that you guys provide to us the customers!!!“