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“A+. The woman working made our order from the app following all my instructions and even labeled which half did/didn’t have olive and pickles (for my kids). And she patiently helped troubleshoot food options for my youngest. Great service!“
“The girl who works day shift is a jewel. SUBWAY needs to pay her double or triple and get her some help. She is very meticulous and wouldn’t put a bad tomato or anything else on your sandwich! She works so hard! I have been to subways all over the country and she is truly the best!!!!!“
“It’s subway, can’t expect no ruth chris kind of experience but i’ve visited this subway for years and every employee i’ve encountered here has been incredibly kind to me. They double check everything when making your sandwich to make sure they don’t mishear or misunderstand what you want on it or how you want it. Again, don’t expect the experience of your life or anything, it is subway, but it’s probably the best subway i’ve been to“
“This Subway location is the best I have experienced. Hands down the best Subway sandwich. Location was spotless, well organized, and professionally managed. Patience, care, and attention to my order was excellent. The Sandwich Artist was engaging, friendly, and clearly likes being there giving the customer a memorable experience.“
“Eating here now and Jordan is the ONLY employee working which is totally unfair to him. Apparently another coworker called in sick, but not sure why a manager or someone else didn’t come in to help him out. Jordan is handling the large crowd very professionally and really should be paid much more since he is handling all online orders, making sandwiches/salads and running the register!Subway is definitely getting their monies worth with Jordan as he is an exceptional worker… hoping he gets a raise very soon! Food was great!“
“I went there on a Saturday had 2 new employees they said they just started they were so friendly and professional and made me a protein bowl that was so good . I was very impressed by how they seemed more like friends and coworkers. Didn’t get their names but I hope when I go back they are still there.“
“My friend and I went to the Subway on Lovell Ave (DO NOT GO) and the person working there took 20 minutes to make our food, asking what we wanted on them at least 6 times, and had dirt caked on his hands and fingernails. There was dirt on our cups and bags, and we were extremely disgusted. We had no idea what to do because we knew he wasn’t going to be helpful. I’m pretty sure he was in another world lol.
So we drove to this location. Noah helped us out. We explained the situation and he immediately remade our sandwiches free of charge. He was super nice, chatting with us and the sandwiches were perfect. We can’t thank him enough after the stressful situation at the other location. He was completely understanding of this weird and gross situation. THANK YOU NOAH!!!!!“
“They didn't have ice because it was stuck in the machine because it wasn't cool enough in the restaurant to keep the ice from melting in the machine. I told them I wanted a refund for the drink I paid for because most people prefer ice in their drinks.“
“Sandwich was great. Used the app, it was easy and ready to go when I got there. Lady was very nice. I DO have an issue with only having 1 employee working a retail business, and I’m not even talking about the customer service implications. It’s the safety of the workers. I would think if 2 people are supposed to to work and somebody calls out, the franchise owner comes in, or the location needs to be closed due to staffing issues. The safety of your employees is the most important thing. No exceptions. Do better, Subway. Just trying to save a buck and putting people in danger to do so. The Dominos in Powell has a franchise owner that comes in when they are short staffed, like a good leader should.“
“This is one of the cleanest subways in south Knox. They are a bit under staffed but seems to be the normal thing these days everywhere. Each worker ,works their bottoms off . I think if the company would keep the stores equipment updated more ..it'd prob help and if the company it's self would hire people and send them to stores that's only got 2 or 3 workers that'd help also . I love the flavor of the new meat they have,everything seems stocked well everytime im there. Those workers get the job done even tho I've seem them treated very poorly by customers. It's like some customers seem to.forget these are people.also, so I try to keep that in my mind when im anywhere. These same 2 woman. Are ALWAYS here no matter the time of day . So just be understanding when going In places these days after covid ...besides its not a Ruth Chris steak house its SUBWAY people ..lol
Vegetarian options: They've got alot of veggies on bar
Parking: The store is inside walmart so there plenty of parking ,just a little walk to get inside the store
Kid-friendliness: The subway pizza is amazing kids love it and the Lil sandwiches opps for them are great
Wheelchair accessibility: Very wheelchair friendly“
“Last time hadI been to this location was a couple of years ago and Amazingly glad I went back The girl that made my sandwich was very knowledgeable of how to fix one I normally have a tuna with provolone toasted No big deal Right well a person with a little Sense should know that hot tuna it's not very agreeing she toasted the bread and provolone and then added the tuna and veggies like a Pro“
“One lady there I get the same sandwich every time I go went here for the first time today and it was the best sandwich ever.Tuna 9 grain everything but lettuce and tomato extra black olives parmesan salt pepper oils mayo pepper jack. Her served by number is140065“
“5/21/24 - Subway has always been one of those gold standard restaurants with fresh ingredients, clean premises & kind staff.Today has been no different. If they ever bring back $5 footlongs, I'd eat here daily.Restrooms are attached to Pilot next door, and they are near-spotless daily.
Vegetarian options: Salads & subs & wraps oh my!
Parking: Location is right off I-40, so busy during rush hours. There's more parking on the side where the car wash is.
Kid-friendliness: Not built for kids: No high chairs. No playscape, play place.
Wheelchair accessibility: Handicapped parking, but no automatic doors. Seating is cramped for wheelchairs.“
“There was only one person on staff but he was very friendly and helpful and made sure my ingredients were fresh.
Vegetarian options: The only issue I had was the sweet onion dressing. Do not like the teriyaki addition to sweet onion. Not the staff issue but corporate.“
“Outstanding Service at Subway!
I recently visited my local Subway, and I just had to take a moment to commend one of the workers for the exceptional service he provided. From the moment I walked in, I was greeted with a warm smile and a friendly “Hello!” that immediately made me feel welcome. The worker, whose name I later learned was TREY, was incredibly knowledgeable and was eager to help me customize my sandwich. TREY was patient as I weighed my options, it’s like he knew my dietary restrictions. If you find yourself at this Subway location, I highly recommend you check it out, and if you’re lucky enough to be served by TREY, you’re in for a real treat. Great job, TREY! You truly made my day!“
“Great food (normal Subway fare, of which I happen to be fond).Apparently there was only one worker there, but he was doing his level best to keep up with customers. We waited for less than 10 minutes total for our food, so no real complaints there.“
“I wanted to give Subway a try after many many years of going to Firehouse and Penn station. I have been craving a nice sandwich and wanted to see after all those years if subway had improved. I got the number 10 American club brought it home and ate it. 13$ for a foot long was a little much but I enjoyed the sandwich. The employee was super friendly, I'll definitely be back to take care of my craving.
I'll probably get a meatball or pizza sub next. ?
If you haven't been to subway in a while, I say give it another try. I wasn't disappointed.
Parking: Apart of the gas station, next to Taco Bell.“
“We ordered online and picked up around 13:15 on 10/05/2024. Whoever made our order made PERFECT sandwiches exactly as ordered and we had a lot of customization. Thank you! Surprisingly for Subway, the food tasted fresh. Sandwiches were made quickly and well.“
“I would like to say the manager there America and the regional Jam they are very sweet and really nice and kind and they do their best they take time out to help you and listen to you and when customers come to order they are really nice about“
“Sept.2,2024 @ 9:51pm, my husband was in the hospital and I went to the cafeteria to subway, there was several people in line and only one subway worker, I don't know his name but his server # is 243696, very nice young man, but one customer treated him very badly, he had made this man a footlong sandwich and as it was toasting he offered to get another couple their soups, this made the man mad and he went off on the server, he said a few choice words and walked out refusing his sandwich, the server tried to explain that he was multitasking till his sandwich got toasted, the man ask for a supervisor and corporates number the server gave the number and apologized which infuriated the man more, it was a shame to treat this young man this way he was very professional and I personally think he deserves a raise, he did nothing wrong,I have never seen a kin or Karen in action and hope to never see it again it was ugly and uncalled for. Hats off to server # 243696, you are awesome and I would definitely have you serve me again all businesses should have more people like you
Thank you for being so nice in our time of pain.“
“I don’t think I’ve ever rated Subway very highly, but this was a very good experience. I ordered via the app which was easy and use a coupon which made it very affordable. The sandwiches were made perfectly. The staff greeted me when I entered and actually smiled, made sure I had everything I needed and wished me a good day.“
“Every time I visit the Subway in Sevierville, I walk away impressed. Angie and Erik truly go above and beyond with their service — they’re friendly, attentive, and consistently make sure everything is perfect. The store is always spotless, and you can tell they take real pride in what they do. It’s rare to have such consistently exceptional experiences, but Angie and Erik deliver them every single time. They are the reason I keep coming back!“
“Let me tell you, you have a great employee in Eddie, he is courteous, kind, and makes an awesome sandwich. He took the time to ask me how my day was going, suggested certain items for me to try, and made sure he thanked me for coming in and told me how he appreciated my business. I will definitely be coming back because of Eddie! KeepUp the good work.“
“Visited tonight for a quick dinner and the employee who made my sandwich and rang me up was genuinely so kind (and makes a good sandwich). I didn’t catch his name, but he made my day and I didn’t want him to go unrecognized! Thanks for the brightness I needed today!“
“My husband and I have been at this location around 10am the past 2 days(4/2 and 4/3/2024) and I must say the lady working has the best customer service ever and makes sure you get exactly what you want, best sandwich I’ve had at any location I’ve ever been to! She goes above and beyond for her customers!!! So definitely go in the morning when she’s there“
“My lady and I were in your Subway shop near Mexico Lindo on the 29th of October. We entered the shop, and the queue, at about 4:50p
Cy (sp?) was working the counter solo, dealing with a dinner line of people. One lady alone was customizing four sandwiches.
He was professional and calm despite the long line of work ahead.
He was a pleasure to talk to and made our sandwiches perfectly.
I hope that he can be recognized for being a great employee.
All told, after the line and the time to make our order, our receipt listed the time as 5:17p. This is the only hangup at this location... the wait time. Otherwise, it is an excellent Subway shop.“
“I stopped by this place for the first time and there was a guy who was really nice and made my sandwich perfectly. I didn't have to wait at all. He got me in and out quickly, which I like that a lot, because I don't have any patience. This place is really nice and clean too.“
“There is an African American girl who works there around lunch time she is so sweet, patient and nice she makes my sandwiches most of the time (Which are the BEST) she always has a smile on her face everytime I come in, the line could be out the door and she is still so very welcoming to every customer so I make it my duty to tip her every time. The manager who is a Caucasian woman is always so grouchy and rude. She always has an attitude with customers or her employees she rushes people out the door you can tell she doesn’t really care. The store is always clean but that one girl is the reason I constantly come back.BY THE WAY THIS LOCATION HAS THE BEST COOKIES“
“This Subway location at West Town Mall in Knoxville is a great place to go for everything that you expect in a Subway and more. The staff here is very friendly and efficient at getting everything together when you order. Good experience every time I have been here.“
“It was difficult to find an open restroom during COVID-19 especially during a road-trip. But the young man who worked here graciously allowed use to the restroom. Such relief could not be ignored. So I gave this Subway my business even though I was not hungry. Definitely worth supporting. 5- Stars for kindness alone and great customer service. Young man is a winner“
“I stopped by this Evening for a Sandwich. Store was Completely EMPTY! Apparently the Young Man was in the Restroom. But. I thght something was Wrong & Almost called for Help.
Arther was his Name. Sweet Guy. Very Professional. But. He def should Not be Working ALONE! My 5 Stars is for Arther, not the Store, Do Better Subway!“