Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken Wings
Hours:
915 Bell Rd, Antioch
(615) 296-9856
About Zaxby's
Customers' Favorites
Zaxby's Reviews
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Great food, super clean dining room, and staff really hustling to get it right. It's why Zaxby's is thriving, while the Colonel across the street has finally closed down. We only get restaurant food once a week---usually splitting an order, at that---but Zaxby's often gets that business from our fam. Why? Because of the excellent chow, dining room open after hubs leaves work, and pleasant atmosphere. Keep doing what you're doing, because you're doing it right! 👍
Man when I say great customer service that man they got in the drive enjoy his job 💪🏿 and my food was extra hot today
Extremely slow service
Poor Customer Service
Long wait with no apology
Menu
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 11PM |
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Zaxby's Chicken Fingers & Buffalo Wings is a popular restaurant known for its hot and fresh food, friendly staff, and clean environment. Many customers appreciate the nice and patient employees, especially when visiting with family or friends. Several reviews highlight that the service is often fast, and the store is well-staffed, making for a good dining experience. One customer praised a nightshift manager who goes above and beyond to ensure customer satisfaction, which keeps them returning multiple times a week.
However, some issues are mentioned. Customers frequently experience missing items, such as sauces, utensils, cookies, or extra sides, despite paying for them. This can be frustrating, especially when customers have to check their bags or wait longer at the window. Rudeness from staff and mistakes with orders are also noted, which detracts from the overall experience. Additionally, Uber Eats drivers find it inconvenient that they are made to wait in the regular line, causing delays and frustration.
Overall, Zaxby's at this location is appreciated for its food and friendly atmosphere, but improvements in order accuracy and customer service could make it even better.