McDonald's in Amarillo

“The food was decent. but the service was not what I'm used to. I waited quite a while expecting the meal to be served at the table like in the other branches. When I finally asked, I found my order already packed in a bag with my name on it. It turns out this is the branch's system, especially since it was my first visit. No comment.“

“Very nice and clean store, the service was top notch, one specific lady that works there had such a friendly attitude. I have put a photo of her in my photos. Shes such a lovely lady. This type of customer service makes you want to go back. She is a asset to the mcdonalds company. There was another lady who had great service. So all in all they have the best service a mcdonalds could ever have. Great food and the store was very clean. Who ever owns this store is very lucky to have employees like them. High recommend.“

“Just came in this morning, I accidentally hit the drive through on the app but needed counter. Porsha did a phenomenal job of helping me and making sure I was taken care of! Her friendly attitude and cheerfulness made it a pleasant experience!

Thank you so much!“

“Typical McDonald’s food and service. I am not a fan of the new cold impersonal atmosphere. Check yourself out, all drinks, napkins and condiments are behind the counter. It used to be a fun kid friendly place now you feel like you’re in a hospital cafeteria.“

“This branch still keeps the old-style layout, which actually makes it far more spacious compared to the newer design. The facilities are better overall, and the experience feels smoother. What really stands out is the speed — the service here is faster, the place is cleaner, and the team works with much more efficiency than other branches.“

“If you want a refill you must go up to the counter because they have no machine in the lobby. The wait for someone to help, even though the employees looked right at you, is atrocious. It's like a McDonald's on the wrong side of Washington DC. The only thing missing is the counter behind plexiglass. Food was very sloppy, but quick.“

“Mane, I don’t know who hates me in the kitchen, but swear everytime I order it’s like yall make my food with hate and malice. I was gonna cut yall some slack cause like who wouldn’t hate working at McDonalds, but then I saw the furry handing out food. Cmon man, if yall allowed to be furries in uniform you can’t hate the job that bad. So in conclusion it gotta be me, right? My sincerest apologies to whomever I did dirty back there🙇🏻‍♂️“

“Tap to pay doesn’t work sometimes, I’d encourage you to use your card.

EDIT: I never have any other issues with McDonald’s, that day I was just more frustrated because of all the different stressors at the time. I appreciate the staff that always help me and attend to me so early in the morning.“

“I've stopped here twice in the past few weeks for breakfast. I/we dined in both times and the friendliness of the employees and customer service has been exceptional. Seriously, who'd have thought you could ever say that about a McDonald's?!

The food is standard fare for McDonald's. Hit/miss if it's overcooked I've noticed. Slow to come out after ordering.

The decor is unlike other McDonald's (I posted pics and video) and odd for this region/area but it stands out. It's very metro; unlike the TX Panhandle - thankfully.“

“Nice and delicious food! They’re serving really tasty food with warm regards and great hospitality. The food feels fresh and flavorful, and the service is very welcoming. Definitely a great place to enjoy good food. ❤🙏“

“This McD has improved so much the past few months. They must have new management and staff. Today I went for breakfast today. I go several times a week to this location.They are always so nice to still serve even after 10:30 am. It was slow today, so I asked if there were problems, they told me so nicely that they were short handed and trying to switch from Breakfast to Lunch. I told them thanks for always letting me order late breakfast. I understood, they were trying and working as fast as they could. Lets support this location and try to help them improve!“