Starbucks Coffee Company
$ • Coffee Shops
Hours:
516 W Oltorf St, Austin
(512) 534-6654
About Starbucks
Customers' Favorites
Starbucks Reviews
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I love this location and its proximity to my home and have had a few good experiences with the friendly staff. However, today as I ordered my Hot Chocolate with no whip, the drive thru attendant began to make fun of my choice (they thought the mic was off) saying: "What kind of person doesn't like whipped cream? What a weirdo!". Firstly, this is very unprofessional. Secondly, in a city such as Austin, that is supposed to be so "inclusive" and "diverse" how is judging ones beverage...read full review
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Starbucks Coffee Company is a popular spot known for its consistent service and friendly staff. Many customers appreciate the helpful and professional associates, who are attentive to customer needs. The interior features an industrial design with concrete and seating for about nine people, making it a decent place to relax, although it can be noisy and crowded with people using laptops or having meetings. When busy, the seating area is often full, and wait times can be longer, especially for food items like croissants, which may arrive lukewarm after a wait of over 12 minutes. However, the drive-thru tends to be faster and less frustrating.
Customers often praise the location for its hospitality and helpfulness. One reviewer shared a positive experience where the staff, particularly the manager, was cheerful and went out of their way to assist with holiday gift ideas, demonstrating kindness and patience. Another customer expressed gratitude when an employee allowed them to have a drink for free after a payment issue, highlighting the caring attitude of the staff.
Occasionally, there are challenges, such as a busy atmosphere or an incident where a drink was not prepared as ordered. One customer mentioned a personal experience where a barista was overwhelmed, leading to a mistake on their order, but they intend to return for a new drink. Overall, this Starbucks location is viewed as a well-managed and customer-oriented place, showing improvement over past feedback and maintaining a reputation for good service.