Wendy's in Burleson

“the food here is always great. i’ve only had them mess up or forget something in my order less than a handful of times out of the 3 years i’ve lived near here. the only miss for me would be the staff’s lack of customer service. they’re not rude or disrespectful in any way. however, they don’t greet you with any pleasantries or make small talk. they are there strictly to get the job done and go. no more, no less. so while it’s not rude it’s also not pleasant but it does in fact get the job done.“

“I come here at least once a week and the same issue occurs each time which is not that big of a deal however the way the drive thru guy handled was unsatisfactory. I have noticed that when I order a combo they hand me my drink and close the window I then sit a wait sometimes a couple of minutes sometimes longer with no straw. I never say anything until today. I said excuse me but can I have a straw, he retorted it will be in your bag and I said why give me the drink and not a straw? He rolls his eyes closes the window, comes back and with bag in hand removes the straw hands it to me and then hands me the bag and shut the window with no comment. I am so sorry I asked for a straw and I guess going forward I will sit quiet and wait for my bag and stare at my ice cold beverage, maybe I’ll pop the lid and sip on it lol. Sorry but it just rubbed me wrong.“