Taco Bell in El Paso

“Best Taco Bell I’ve ever been to! Courteous, nice, and professional staff, who paid attention to every detail of my order and the restaurant was clean! I mean seriously, it was all right down to the exact number of sauces I requested… and then came by to check on me! Gotta give a shout out to the management that trained this team, and also to Jonnell & Dali who really stepped it up! I’d hire them in a heartbeat - so keep up the great training and promote them!“

“The food and kitchen service were good, they just need to pay more attention to cleaning the tables because we arrived and there was only one table available with low chairs and it was very dirty and we had to clean it ourselves to be able to eat there.“

“After Midnight is when I like to show up. Several people were hanging out front, never a good sign. I wish they would have moved so I could safely park. I park in the handicap spot so the walk is short. The curb is very tall here and nobody offered to help causing me to walk all the way around the back of my pickup to get the handicap walking curb. I excused myself through the nine adults blocking my way. After I pass through this group of friends the tell me the door is locked. Ok, thanks. Walks around the bed again to get in the cab. At least the drive-thru was open until 3am. Great.
All this to get a free chicken taco. I wasn't able to order using the App but the employee was very kind in helping me use it. He just needed a code from my phone. Simple. I took my chicken taco home to eat. It was still warm when I ate it. I was at Walgreens drive-thru now so I ate my taco there. It was much tastier than I expected. Fast food is rare for me, I ate plenty when younger.
This is a very good location just off Mesa Drive. I was at Cinemark a half block away and now headed to Walgreens on Mesa at Doniphan. Great area!“

“I absolutely love this place it’s nice and clean and everybody is respectful especially the guy at the window his name is Jacob he is very nice and friendly he makes everyone laugh everytime I go through the drive through he welcomes us with a warm smile. I hope he does get a raise because he is one of the best employees there so far. Don’t forget to order the ba-ha-ha blast.“

“I am sorry I forgot the young persons name that took our order inside. She was so nice and beautiful. Her customer service etiquette was also very friendly and cheerful to help. All staff members had that. It's nice to get great service. Not just great food, but actual conversation on I am here to help u mood! Thank you guys.“

“The lobby was very clean, smelled good. The self ordering option was kinda hard to use so I went to the counter the lady had a smile on her face ready to help me! Very nice! The atmosphere was great hands down the best Taco Bell I’ve ever been to without a doubt!! I will be back!“

“Many don't like tacobell because they are not like in Mexico and chalala... If you go with the mentality that they know like in Mexico, forget it, you are going to get frustrated. But if you eat them as something different they are delicious enough.“

“The Naked Chicken Chalupa I got here was AMAZING 😍 The service was fast and the staff were very polite....they didn't pass any judgment on me for my Bigback order. God Bless you all. 🙏🏻 This is now my Favorite Taco Bell in El Paso, TX. See Pic. 🤤“

“Coming from across the country where Taco Bell was our pride and joy, this location brings all the pleasantries I remember from back home, but go above and beyond any other Taco Bell I’ve been to. The employees from cooks, to the cashiers, always make sure you’re taken care of and it’s obvious you’re their main priority. If I could commend every member of the store by name, I would. Thank you guys!“

“I always enjoy the good treatment of its young and dynamic staff. What we order in general is very delicious' and we leave satisfied and happy every time we get here. Good ??? and other options, my companions and I are making the party ?and why not, some ?...??“

“Where can I start every time I come to this place it’s always jam packed and sometimes there’s none but despite that one particular employee, she goes from very patient and not only that she’s doesn’t even hesitate and help you know she deserves anything, Mz. Lex.! Thank you and good luck in the future, strong and courageous . Blessing“

“Albert was so nice. It was my first time ordering AI drive-thru. I messed up my order. I asked Albert and he helped me out. I felt bad but he reassured me everything is ok. And made me feel relaxed and happy to still go. Thank you so much Albert.“

“I ordered Combo #1 and both chalupas were cold. Unfortunately, this wasn’t the first time this has happened to me before, although it was at a different location. I called the restaurant, and they agreed to exchange them. When I went back during second shift, the staff was very nice and friendly, and the food was great. First shift was nice as well, but I liked second shift better. I’m glad Taco Bell listens to their customers and makes things right.“

“Our main Taco Bell. Always does well to take care of us. The other night I went through the drive-thru, and ordered a Discovery box. When I got my food, I pulled into the parking lot to check and was missing my bag of tortilla chips. I ran inside to let them know, they were amazing about getting me the item and giving me a couple of coupons for free tacos for the inconvenience. They are great and professional, take care of their customers well!“

“Beautiful brand new building. I hope your employees keep up the good work. But remember, we're also human. We would like to talk to a human to place in order not a not a machine. What happened to your customer service?Are you forgetting that we also need attention to speak to a human?Not to a stupid machine“

“I made the mistake of not putting no lettuce in my kids tacos and when I told them they made them fresh ones with no hesitation! I felt terrible but in a way relieved that I could have a nice lunch with my kids and not having to worry about them picking everything out. 🥺🥺🥺“

“*5-Star Review for Ruby at Taco Bell*

I would like to recognize Ruby for providing outstanding customer service during my recent visit. From start to finish, she made me feel truly valued as a Taco Bell Rewards member. Her positive attitude, professionalism, and genuine warmth stood out immediately.

Ruby’s communication was clear, respectful, and thoughtful. She kept me informed throughout the entire process and maintained a tone that was both soothing and reassuring. At no point did she come across as rushed, irritated, or condescending—qualities that are unfortunately rare in many fast-paced customer service environments. Instead, she demonstrated patience, attentiveness, and an authentic commitment to making sure my experience was smooth and pleasant.

Employees like Ruby are the reason customers return. She embodies what exceptional customer service should look like, and I genuinely hope Taco Bell recognizes the value she brings to their team. If every location had more employees like Ruby, the customer experience across the brand would be even stronger.

Thank you, Ruby, for setting such a high standard and making my visit truly enjoyable!“

“I have such a good experience every time I come here that I decided to write a review! As far as fast food goes this location always does a great job. My food is always correct and the staff are always very polite and professional, I’m so impressed by the teens that work there! They are courteous and always in a good mood and respectful and I never worry that they won’t get my order right. If you are craving Taco Bell it’s a great location!“

“I'm glad I didn't read the reviews before I went to go get dinner! That being said, to the manager and crew that were working today, 4/28/26 @around 5:00pm, you guys are great! Keep up the good work! This is the first Taco Bell I've gone to that's gotten my order correct. I always order the Nachos Bell Grande with double meat and steak. You guys got it right the first time. I didn't have to explain what it was that I wanted. The service was quick! I went through the drive-thru and from beginning to end, it took about 5-7 minutes. The lady that took my order was very friendly and courteous.
Again, y'all did great! Thank you for making my dinner tonight!
Have a nice day!“

“Ive been seeing alot of of bad reviews here on this location, about how “bad of an experience they had” but i can only say good things about this location, 5 stars for customer service specially that chris,,,,, the food is great,,, people genuinely can never be satisfied cuz even with all those complaints im sure those are the same people that go every day regardless of “how bad” their experience was. They are hilarious,,,the same people that complain are the ones that go 🤣“

“The refrigeration was too cold, that weather still didn't deserve it. Otherwise well served

Kid-friendliness: No games, only adequate as some dining options

Wheelchair accessibility: Yes, there is a ramp but no special door for wheelchairs.“