IHOP in Frisco

“The establishment looked nice and well-maintained. The interior of the restaurant was clean. When I visited for dinner, the night was super cold. There was not much customers in the restaurant. I enjoyed the very quiet dinner there. The server was super friendly, polite and helpful. The T-bone steak was ordered and the medium rare was asked. However, it looked like and tasted like well-done. The omelette was quite salty. As expected, the food was very greasy.
I enjoyed the dining environment at the night and gave the credit to the great service. But the food was just fine.“

“Visited twice for this location for the same dinner time (09:00 pm). This is runnig with under staffed. Running out of staff doesn't impact the business but if they are unable to provide a seat or atleast just a welcome is making us unhappy.

4 adults and 4 kids reached at 9:00 pm. by the time we are at the reception, only 2 customers were having their dinner. Two staffs were there to respond the customer request. They saw us but didn't respond ask us take a seat. The tempatrature was down on that day.

We ordered the food which were listed in the photo. There is no issue with the food they provided. but i find the spoons are used and they didn't washed it properly. Next, We asked hot water, they supplied with dust. This is also shown on the photo.The person who was attending our request already mentioned that he is new and pre apologize if he does any mistakes. I accept that.

We repeat one order for a omlette, the first order was awesome and we expected the same but the repeated order was a failure, they messed up all the options. We clearly mentioned the bill to repeat the same.

Note: by the time when were having dinner there are 2 more customer's and they were welcomed and alloted seats immediately. It is unfair.

Improvements required:

1. Management has to increase their staff count by adding one more staff. It's a request

2. Please verify the plates / spoons are well cleanned

3. You can take the order a bit late not an issue. but please ask the customer to be seated.

Even they are making mistakes, I have provided the tips. I will come back one more time to see for improvements.

I will definitely revert back the ratings if i am happy with my next visit.“

“Update: today was the best food from this location in a while. Service was also good. You can tell there are new cooks here for sure.

This establishment is never busy yet you'd would think so while waiting on your food. The wait time is ridiculous for the sub par food receive after waiting so long and then to not get it all at one time. Im not sure if its on the cooks or the wait staff at this point. Luckily this last time, my pancakes were at least hot. We never did get any refills on drinks though. Waitress dropped our food off and ran.... to do what? I'm not sure since she only had one other table and they didn't get there til our food came out. Service now a days is just not the same. I'm learning to accept that and cook more at home. Just needed a break this day so I'm thankful IHOP was close by.

Parking: Well they are never busy soooo plenty of parking available lol“